Compare SonicWall vs Zyxel

SonicWall

Based on 253 reviews.

Zyxel

Based on 3 reviews.

Sample Customers

SonicWall SMA

UnitedStack, Newport City Homes, Faith Lutheran College Redlands, PRIME aerostructures GmbH, Celtic Manor Resort

Popular Solutions

SonicWall NSa

22 reviews

SonicWall TZ

18 reviews

SonicWall SMA

3 reviews

Zyxel Unified Security Gateway

1 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

Comms Service Provider

Government

Computer Software Company

21%

Comms Service Provider

15%

Retailer

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mark Richmond
Chief Technology Officer at Next Level Communications
Capture scans attachments, sending them to a sandbox. It runs executables or PDFs in Windows Server, Linux, and other...
Read full review of SonicWall Capture Security appliance (CSa) »
Sathish Ravichandran
Server & Cloud Architect at Icare
We use the product for VPN connections. It allows establishing rules for user access control, specifying which types...
Read full review of SonicWall TZ »
Sergi Pinto
Internet Manager at MICROBLAU SL
The solution is a security system we install in our customer's office. It's a firewall. We have a control panel to...
Read full review of SonicWall NSa »
In432TchMn89
IT Manager at Citizens Bank
We use SonicWall NSV as the firewall component of our network and security solution.
Read full review of SonicWall NSv »
John Holbel
President at CMIT Solutions
Our clients mainly use it for their firewall protection.
Read full review of SonicWall NSSP »

Review 1 of 5

Alexander Azikov
It Manager at Diamond Braces
We use this product as a gateway for our users to access the internet.
Read full review of Zyxel Unified Security Gateway »

Review 1 of 1

Customer Service

JayPrajapati
Senior Network Security Engineer at a tech services company
It is very satisfactory. They are always available. When we call, they are available within 10 to 15 minutes.
Read full review of SonicWall Netextender »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
SonicWall Capture Client's technical support is good. The technical support team's response time could be improved.
Read full review of SonicWall Capture Client »
Joydeep Dey
System Administrator at Sensorise Digital Services Private Limited
The technical support was not able to resolve some of my issues.
Read full review of SonicWall TZ »
MohammedMateen
Network Administrator at Transgulf Readymix
The technical support team for this solution is very knowledgeable. They are able to fix issues. They understand what...
Read full review of SonicWall NSa »
Winsley De Oliveira
Owner at ANOC
Whenever I asked for SonicWall support, I had great support, technical references, and the solution.
Read full review of SonicWall SonicWave Access Points »
Atanu Ghosh
AVP-IT at SastaSundar
SonicWall provides good technical support.
Read full review of SonicWall Web Application Firewall [EOL] »
Amarendra Samal
Product Manager at a tech services company
Technical support is excellent with no complaints. I rate support a ten out of ten.
Read full review of SonicWall Web Application Firewall [EOL] »
Syed Taha
Information Security Manager at GLEEDS USA INC
I've always had a good response from technical support. They've always provided helpful solutions.
Read full review of SonicWall TZ »
Michael Sleibi
IT Manager at Caritas Baby Hosptial
Technical support for this solution is great. When we ask questions they answer them quickly.
Read full review of SonicWall SMA »
Anonymous User
Manager at a manufacturing company
We've never contacted technical support in the past. We go through our vendor. We don't call SonicWall.
Read full review of SonicWall NSa »
Anonymous User
Network & System Engineer at a construction company
Technical support is good.
Read full review of SonicWall NSa »
Anonymous User
Presales Engineer at a tech services company
I used SonicWall support sometimes. Most of the time I research and I solve any problems I have by myself because it...
Read full review of SonicWall Email Security »
ShatrughanSingh
Senior Member Of Technical Staff at Flexera
Technical support is good, there is no issue.
Read full review of SonicWall TZ »
Anonymous User
CEO, Value Added Services at a newspaper
Support is okay. Sometimes they're not available on the day when we face the issue, which creates some extra work. I...
Read full review of SonicWall Email Security »
Maksim Vedernikov
Quality engineer of the 1st category at Modern Expo
I've never opened up a technical support case with the product. It's worked quite well, and we haven't run into...
Read full review of SonicWall NSa »
Balaji Desai
Head Information Technology at a manufacturing company
The technical support is not very good. There is a facility called Geofencing where you can block IP addresses or...
Read full review of SonicWall TZ »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: I have not worked with their customer service. Technical Support: Excellent customer service. Very...
Read full review of SonicWall TZ »
Anonymous User
Systems network admin at a educational organization
We've been in touch with technical support, ad currently, we find them to be below average in their support...
Read full review of SonicWall NSa »
Tharuka Fernando
Information Technology Executive at Pelemix Lanka
Whenever I needed any kind of support, the local partner gave me the best possible support. Their support was...
Read full review of SonicWall TZ »
Anonymous User
Network Admin at a tech services company
Customer Service: 7/10 Technical Support: 9/10
Read full review of SonicWall TZ »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The technical support is great. I've never had an issue where I've needed to wait more than a few minutes for them to...
Read full review of SonicWall NSa »
Phongsakorn Vijitsarat
Senior Recruitment Specialist at Get On Technology
I have never communicated with technical support for SonicWall Capture Client.
Read full review of SonicWall Capture Client »
Anonymous User
Co Owner and Managing Director at R3INVENTATE GROUP sprl at R3 CyberSecurity
Customer Service: 6/10 - they are not providing the same support level as before. Technical Support: I haven't used...
Read full review of SonicWall TZ »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The support is good. I like dealing with them because I have been able to solve all of my issues with first-level...
Read full review of SonicWall Netextender »
Anonymous User
IT Supervisor at a tech services company
I would give technical support a rating of seven out of 10. Their follow up is good. However, if the agent who is...
Read full review of SonicWall NSa »
Anonymous User
Vice President
We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used...
Read full review of SonicWall TZ »
Lakshan Perera
IT Manager at a tech services company
Technical support's response is delayed due to our process. We need to go through our reseller, who then contacts the...
Read full review of SonicWall TZ »
Balaraju K
Technical Lead at 64network security pvt ltd
SonicWall support is good. I rate it 10 out of 10.
Read full review of SonicWall NSa »
Anonymous User
IT Manager at a retailer
I contacted technical support for issues related to firmware operations. Support is the best so I rate them a nine...
Read full review of SonicWall NSa »
Anonymous User
Executive Project Manager at a non-profit
The support for SonicWall TZ is good.
Read full review of SonicWall TZ »

Review 1 of 30

Alexander Azikov
It Manager at Diamond Braces
I do not have a lot of experience with technical support. On one occasion, I submitted a request about a problem that...
Read full review of Zyxel Unified Security Gateway »
Anonymous User
System Admin at a educational organization
The vendor provides technical support for the product. In my company, we have a technical team of three members who...
Read full review of Zyxel Unified Security Gateway »
Marco De Vries
System Administrator at a financial services firm
The support was really bad. I've had support from them and it took me over three months to get one thing resolved. In...
Read full review of Zyxel Unified Security Gateway »

Review 1 of 3

Technical Support

No Data Available

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