Compare Splunk vs Threat Stack

Splunk

Based on 568 reviews.

Threat Stack

Sample Customers

Popular Solutions

Splunk Enterprise Security

146 reviews

Splunk Cloud Platform

47 reviews

Splunk ITSI (IT Service Intelligence)

39 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Computer Software Company

20%

Financial Services Firm

12%

Real Estate/Law Firm

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ROBERT-CHRISTIAN
CTO Security & Resilience at a tech vendor
We are an MSSP, and some of our customers have Splunk Enterprise Security, and we run it for them.
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk APM »
Sathis-Kumar
Senior Manager at Bank of America
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It...
Read full review of Splunk Real User Monitoring (RUM) »
Raul Lapaz
Cloud Sec Eng at a pharma/biotech company
We utilize the Splunk Cloud Platform for log ingestion related to security and troubleshooting purposes.
Read full review of Splunk Cloud Platform »

Review 1 of 5

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Customer Service

Sneha Golhar
Senior Engineer at Wipro Limited
The support team is supportive and quick to respond. Splunk offers Platinum, Gold, and Silver support. With the...
Read full review of Splunk Enterprise Security »
MD MASRURUL HODA
Security Manager at a financial services firm
The technical support for the Splunk SIEM solution was average. Splunk is still working on improving its customer...
Read full review of Splunk SOAR »
Manu Subbaiah
Director, Cyber Security Strategy, Implementations & Operations at a consultancy
To be very fair, I have not been directly exposed to Splunk's support team since I deal with our company's clients. I...
Read full review of Splunk Enterprise Security »
MANISH CHOUDHARY.
SOC manager at a tech vendor
The Splunk technical support is good but their call times differ.
Read full review of Splunk Enterprise Security »
Nakul Agarwal
Splunk architect at Schwarz IT KG
We use Splunk Operator on Kubernetes, so it's not on-prem or Splunk Cloud. Customer support is not good at all. For...
Read full review of Splunk Enterprise Security »
SoheylNorozi
IT Consultant at a tech services company
I am happy with the support, how they respond and help to solve issues.
Read full review of Splunk Infrastructure Monitoring »
Hari Haran.
Technical Associate at Positka
I haven't been in contact with technical support at all. I can't speak to their responsiveness or how helpful they...
Read full review of Splunk SOAR »
JOEL MUNDOH
Splunk Administrator / Architect at MetLife
We have contacted technical support for troubleshooting. No solution or machine is perfect. We had an issue where a...
Read full review of Splunk Enterprise Security »
Sathis-Kumar
Senior Manager at Bank of America
Technical support is good but could be improved, particularly concerning the time taken for ticket resolution.
Read full review of Splunk Synthetic Monitoring »
Md. Iqbal Karim
Technical Account Manager at Trustaira
We've used technical support in the past. We've found them to be very helpful and responsive. We're satisfied with...
Read full review of Splunk Enterprise Security »
Anonymous User
SIEM Consultant at a educational organization
The technical support is very good. They also offer a lot of basic resources.
Read full review of Splunk Enterprise Security »
Anonymous User
Software Engineer at a logistics company
Their technical support has been very good. I have not had to use it a whole lot because we have pretty good and...
Read full review of Splunk Infrastructure Monitoring »
Anonymous User
Sr Cybersecurity Engineer at a energy/utilities company
I would rate their support a six out of ten because there are times when someone picks up a support case, but they do...
Read full review of Splunk Enterprise Security »
Anonymous User
Sr Manager at a financial services firm
The support that we get from Splunk is not always great. Whenever we have issues, we have to chase them to get the...
Read full review of Splunk Cloud Platform »
Anonymous User
SOAR PS Consultant at a tech vendor
The technical support team prioritizes all the tickets based on their criticality. They genuinely provide end-to-end...
Read full review of Splunk SOAR »
Anton Kudin
CISO at a financial services firm
I am really satisfied with their technical support. The technicians are very professional.
Read full review of Splunk User Behavior Analytics »
Camilo Orellana
Head of cybersecurity at NOVARED SA
Technical support is very good and answers my questions.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Senior Technical Lead at a financial services firm
The technical support is good.
Read full review of Splunk Enterprise Security »
Azita Zoughi
System Engineer at Tara
When you work on Splunk, it's very easy. However, when you need to reach out to support, it could be better. It would...
Read full review of Splunk Enterprise Security »
Anonymous User
Insider Thread Consultant at a manufacturing company
I haven’t contacted the support team. I reach out to the internal expert. My searches and my requirements are very...
Read full review of Splunk Enterprise Security »
Shashank Gahoi
Cyber Security Consultant at a manufacturing company
I've never been in touch with technical support. I don't know how reliable they are, and would not be able to rate them.
Read full review of Splunk Infrastructure Monitoring »
Anonymous User
Data Analyst at a government
They have been very helpful whenever we have had any issues. Only one or two times they did not know. That does...
Read full review of Splunk Infrastructure Monitoring »
Anonymous User
Splunk Administrator at a tech vendor
I would rate them a seven out of ten based on my experience. There were many instances where we did not receive...
Read full review of Splunk Cloud Platform »
Anonymous User
Security Engineer at a university
I've opened a few tickets for different issues with apps, and they have always been responded to fairly quickly. I'd...
Read full review of Splunk SOAR »
Anonymous User
Works at a tech services company
With technical support, there is a strict SLA that is published. It's public and except for one case, which was very...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Sr. MTS Software Engineer at a financial services firm
Technical support has not been an area of the solution I've dealt with.
Read full review of Splunk APM »
Anonymous User
IT Director at a manufacturing company
We have not used support for SOAR yet.
Read full review of Splunk SOAR »
Steven Bochniewicz
Security Architect at University of Maryland
Overall, it has been great. We have not had any major bugs or incidents that have required anything more than...
Read full review of Splunk SOAR »
JimHudson
IT at a non-tech company
Splunk's customer service and technical support have been good, and we don't have any complaints. We have a good...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Cybersecurity Manager at a tech services company
I would rate their support a seven out of ten. Its implementation was a big challenge, and sometimes, the ticket went...
Read full review of Splunk Enterprise Security »

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Technical Support

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