Compare Splunk vs Trustwave

Splunk

Based on 822 reviews.

Trustwave

Based on 16 reviews.

Latest Research

Buyer's Guide

IBM Security QRadar vs. Splunk Enterprise Security

April 2025

IBM Security QRadar vs. Splunk Enterprise Security

Updated: April 2025

Sample Customers

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Popular Solutions

Splunk Enterprise Security

147 reviews

Splunk AppDynamics

42 reviews

Splunk Cloud Platform

48 reviews

Trustwave DbProtect

1 reviews

Trustwave App Scanner [EOL]

0 reviews

Trustwave Secure Email Gateway

2 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Computer Software Company

21%

Financial Services Firm

12%

Educational Organization

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ROBERT-CHRISTIAN
CTO at a tech vendor
We are an MSSP, and some of our customers have Splunk Enterprise Security, and we run it for them.
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk Observability Cloud »
Sathis-Kumar
Senior Manager at Bank of America
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It...
Read full review of Splunk Real User Monitoring (RUM) »
Job Asiimwe
Sr Manager at Continued
I use the Splunk Cloud Platform for security monitoring. My company is a technology company with over 40,000 employees.
Read full review of Splunk Cloud Platform »

Review 1 of 5

Marcelo Raza
Cyber Security Architect at Oakmount
In my company, there is a need to protect some reports, especially some little reports about some test databases,...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Student Worker, Information Security Office at a university

Read full review of Trustwave App Scanner [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe

Read full review of Trustwave Secure Web Gateway [EOL] »
Anonymous User
Project Manager at a construction company
We use WebMarshal primarily for web securities.
Read full review of Trustwave WebMarshal [EOL] »

Review 1 of 5

Customer Service

Sudheer Kumar
Lead Security Engineer at AeoLogic Technologies
I have interacted with the solution's technical support. I rate the technical support a seven and a half out of ten.
Read full review of Splunk Enterprise Platform »
Sneha Golhar
Senior Engineer at Wipro Limited
The support team is supportive and quick to respond. Splunk offers Platinum, Gold, and Silver support. With the...
Read full review of Splunk Enterprise Security »
Anurag-Dixit
Solution Architect at Cisco
The solution's technical support was good. I rate the technical support a nine out of ten.
Read full review of Splunk AppDynamics »
Kachi Nnamdi
Project Manager at Converge G. C. T.
The support from the vendor is good. I rate the support of AppDynamics a nine out of ten.
Read full review of Splunk AppDynamics »
Rajesh Anampally
PricinArchitect at valuelabs LLP
I am satisfied with support. We have a dedicated team that works whenever required. If we have any issues in any of...
Read full review of Splunk AppDynamics »
Mahesh Deshpande
Senior Technology Architect at Infosys
I had a good experience with tech support. When we raised a ticket with AppDynamics, we usually got a response within...
Read full review of Splunk AppDynamics »
Praful Bhatnagar
Principal Systems Engineer at Aricent
The technical support is fine. At times, they take time to respond back but it may have been the support contract...
Read full review of Splunk Enterprise Security »
Carl Brahms Jr
Engineer at United Airlines
* Great SaaS support, performance and uptime * Responsive support team * Responsive extension Dev team
Read full review of Splunk AppDynamics »
Anonymous User
Regional Director (CEER) at a tech services company
We provide support for this solution. We are the biggest AppDynamics partner in Europe, we have approximately 60...
Read full review of Splunk AppDynamics »
Anonymous User
Network Security Engineer at a tech services company
I've never dealt with technical support.
Read full review of Splunk User Behavior Analytics »
Chris Danshaw
project manager at ManTech International Corporation
Their support is great. I've talked to them many times.
Read full review of Splunk Enterprise Security »
Anonymous User
Service Delivery Manager at a tech services company
We don't have AppDynamics local support in my area. We only have a partner in my region, which is not really...
Read full review of Splunk AppDynamics »
Anonymous User
Security Architect at a computer software company
Technical support is good. We purchase premium support services.
Read full review of Splunk Enterprise Security »
Bryan Spencer
Engineer at Sirius XM Radio Inc.
We contact technical support regularly. We have a dedicated rep who works with us. It is very good support.
Read full review of Splunk AppDynamics »
Anonymous User
4 System Engineer at a religious institution
We have a big instance in the cloud, and we have occasionally had a few issues here and there that took some time to...
Read full review of Splunk Cloud Platform »
Anonymous User
IT Director at a manufacturing company
We have not used support for SOAR yet.
Read full review of Splunk SOAR »
Naveen Hariharan Vijaya
Security Consultant at IBM Thailand
The technical support is very good. The team supported us even during the Christmas holidays. The support engineer...
Read full review of Splunk Enterprise Platform »
Anonymous User
Automation Specialist, Analytics at a computer software company
I'd say I am happy with the technical support, not elated. They provide great support, but sometimes they don't have...
Read full review of Splunk Enterprise Security »
Anonymous User
Software Engineer at a logistics company
Their technical support has been very good. I have not had to use it a whole lot because we have pretty good and...
Read full review of Splunk Observability Cloud »
Mohammed Shahpoup
Senior Deputy Manager, ITSM Architect at xanque misr
AppDynamics offers excellent customer support from professionals, process, and technology perspectives. I would rate...
Read full review of Splunk AppDynamics »
Anonymous User
Senior Presales/Business Developement at a tech vendor
Technical support is good. Support must provide faster responses for production-related issues.
Read full review of Splunk AppDynamics »
Anonymous User
Business Intelligence Developer at Arizona State University
Support is quick and competent.
Read full review of Splunk Enterprise Security »
SubramanyaAM
Technical Lead at Paladion Networks
There's great documentation and most of the challenges I've faced, I've found the solution via the documentation....
Read full review of Splunk SOAR »
Anonymous User
Consultant at a financial services firm
We have raised multiple tickets. Some of them are good, and some of them can be better. Overall, their technical...
Read full review of Splunk Enterprise Security »
Md. Iqbal Karim
Technical Account Manager at Trustaira
We've used technical support in the past. We've found them to be very helpful and responsive. We're satisfied with...
Read full review of Splunk Enterprise Security »
Sam Osborn
Software Engineer at Tableau Software
I have not used technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Programmer/Analyst at a tech company
We constantly use technical support. It’s pretty good, depending on the nature of the challenge we're having....
Read full review of Splunk AppDynamics »
DR. Kundankumar
Manager of Security Operations Center at Wipro Limited
I have contacted Splunk technical support three times in the past fifteen days due to various issues encountered...
Read full review of Splunk Enterprise Security »
Anonymous User
Technical Account Manager at a tech services company
Technical support is excellent.
Read full review of Splunk AppDynamics »
jorgenoguerah
IT Infrastructure Architect at a tech company
I used support a little bit for some templates for formatting data from Cisco and Fortinet logs. They were very fast...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Marcelo Raza
Cyber Security Architect at Oakmount
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of Trustwave DbProtect »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway [EOL] »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »

Review 1 of 14

Technical Support

No Data Available

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