Compare Splunk vs Trustwave

Splunk

Based on 568 reviews.

Trustwave

Based on 16 reviews.

Latest Research

Buyer's Guide

IBM Security QRadar vs. Splunk Enterprise Security

January 2025

IBM Security QRadar vs. Splunk Enterprise Security

Updated: January 2025

Sample Customers

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Popular Solutions

Splunk Enterprise Security

146 reviews

Splunk Cloud Platform

47 reviews

Splunk ITSI (IT Service Intelligence)

39 reviews

Trustwave DbProtect

1 reviews

Trustwave App Scanner [EOL]

0 reviews

Trustwave Secure Email Gateway

2 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Computer Software Company

21%

Educational Organization

14%

Financial Services Firm

12%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ROBERT-CHRISTIAN
CTO Security & Resilience at a tech vendor
We are an MSSP, and some of our customers have Splunk Enterprise Security, and we run it for them.
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk APM »
Sathis-Kumar
Senior Manager at Bank of America
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It...
Read full review of Splunk Real User Monitoring (RUM) »
Raul Lapaz
Cloud Sec Eng at a pharma/biotech company
We utilize the Splunk Cloud Platform for log ingestion related to security and troubleshooting purposes.
Read full review of Splunk Cloud Platform »

Review 1 of 5

Marcelo Raza
Cyber Security Architect at Oakmount
In my company, there is a need to protect some reports, especially some little reports about some test databases,...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Student Worker, Information Security Office at a university

Read full review of Trustwave App Scanner [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe

Read full review of Trustwave Secure Web Gateway [EOL] »
Anonymous User
Project Manager at a construction company
We use WebMarshal primarily for web securities.
Read full review of Trustwave WebMarshal [EOL] »

Review 1 of 5

Customer Service

Alex Adamovici
Head of Knowledge Capture Cloud at Integritie
Technical support is perfect.
Read full review of Splunk Enterprise Security »
Munish Jain
Head Security Operations at Health Care Authority
Sometimes, we face technical difficulties because of the limitations of the connectors. Integrating Splunk with...
Read full review of Splunk Infrastructure Monitoring »
Sagar Shubham
Senior Software Engineer at Wipro Limited
The Splunk support team is helpful. For complex issues or on-demand requests, we raise cases with them. On-demand...
Read full review of Splunk Enterprise Security »
JOEL MUNDOH
Splunk Administrator / Architect at MetLife
We have contacted technical support for troubleshooting. No solution or machine is perfect. We had an issue where a...
Read full review of Splunk Enterprise Security »
Tarun Singh
Deputy Manager at a tech vendor
I rate the support from Splunk SOAR a three out of five. The support knowledge of use cases from the telecom...
Read full review of Splunk SOAR »
Praveen-Kadali
Senior Consultant at Ernst & Young
Splunk technical support is good.
Read full review of Splunk Enterprise Security »
Surya Ambavarapu
MSP ENGINEER at bitsIO Inc.
The technical support team is always supportive but their response time and knowledge can be improved.
Read full review of Splunk Enterprise Security »
Anonymous User
Information Security Manager at a financial services firm
I don't like their support.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Network Operations Center Engineer at a tech company
Support is at a level one department and I am responsible for managing both IT support and node engineers. I am...
Read full review of Splunk Enterprise Security »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is excellent both during the purchase and ownership lifecycle. Technical Support:...
Read full review of Splunk Enterprise Security »
Anonymous User
IS Engineer at a hospitality company
I have never had an issue with Splunk’s support team. Every time I ask a question, I usually receive really quick...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior InfoSec Manager at a pharma/biotech company
Base-level support is suboptimal. Enterprise customers need the premium support package. Responses are often delayed,...
Read full review of Splunk Cloud Platform »
Anonymous User
CEO at a tech services company
Our team provides technical support. I have not communicated with technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Sr Security Engineer at a insurance company
I do not use the support that often. Normally, when I am looking for help, I just search on the web. If I am trying...
Read full review of Splunk Enterprise Security »
Juha Strandman
Owner at a reseller
Over the past ten years that we have been selling Splunk products, they have been in constant contact for support. I...
Read full review of Splunk Cloud Platform »
Anonymous User
Systems/Applications Specialist
Customer Service: Splunk have dedicated staff trying to change the world for the better. Technical Support: Splunk...
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber Security Solution Architect at a tech services company
I don't have any experience with their technical support. My customer was using it in their company, and I had some...
Read full review of Splunk SOAR »
Anonymous User
Cyber Security Engineer at a university
I rate Splunk support eight out of 10.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Solutions Architect at a manufacturing company
The Splunk team has good, proactive support. Also in terms of assisting with the installation, they are quite good.
Read full review of Splunk Enterprise Security »
Anonymous User
Security Delivery Analyst at a consultancy
The technical support is adequate.
Read full review of Splunk Enterprise Security »
Anonymous User
Engineering Manager at a manufacturing company
We do deal with technical support on an ongoing basis. They can definitely do better from a technical point of view....
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a recreational facilities/services company
Their technical support sucks. My engagement with their technical support was for a product which they basically took...
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. IT Manager at a pharma/biotech company
Technical support for Splunk is good.
Read full review of Splunk Enterprise Security »
Hemant Pradhan
Works at a comms service provider
I rate Splunk support nine out of 10. It is very helpful. Whether you are connected to priority one, two, or three...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
IT Security Operations Manager at a retailer
The solution's technical support is not perfect. My company has dealt with situations where we had to wait for a...
Read full review of Splunk Incident Intelligence [EOL] »
reviewer2528960
CISO at a manufacturing company
The tool's customer support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Cloud Cybersecurity Engineer at a tech services company
Their support is excellent. Every case I ever had to put in has been handled and resolved in a matter that I would...
Read full review of Splunk Enterprise Security »
Mick
Sr. Production Support Analyst at Electric Reliability Council of Texas
The user community is extremely beneficial, particularly with Splunk Answers and the Slack User Groups.
Read full review of Splunk Enterprise Security »
Anonymous User
SOC Analyst at a tech services company
I have not used support yet mainly because I haven't delved into it as much because of the issues with our initial...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Architect at a computer software company
I am happy to report that I've never needed to contact technical support. The README tutorials and the existing...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Marcelo Raza
Cyber Security Architect at Oakmount
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of Trustwave DbProtect »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway [EOL] »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »

Review 1 of 14

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.