Compare StarWind vs SUSE

StarWind

Based on 271 reviews.

SUSE

Based on 43 reviews.

Sample Customers

StarWind Virtual SAN

Baker Tilly BVI, CMS Internet, Board Harpeth Hall School

StarWind HyperConverged Appliance

Sears Home and Franchise Business

StarWind Virtual Tape Library

Volvo, Sony, Samsung, Hitachi

SUSE Enterprise Storage

Day & Zimmermann, Cisco, CEMEX, L.B. Foster, Adient, Istanbul Technical University, 7Pixel, University of Maine System, Guerbet

Popular Solutions

StarWind Virtual SAN

67 reviews

StarWind HyperConverged Appliance

2 reviews

StarWind Storage Appliance

4 reviews

SUSE Linux Enterprise

14 reviews

SUSE NeuVector

7 reviews

SUSE Manager

1 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

10%

Financial Services Firm

Government

Computer Software Company

15%

Manufacturing Company

12%

Financial Services Firm

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Russ Le Puill
IT Manager at St Peter's Church of England Aided School
We desperately needed to update yet downsize our data centre. We had six hosts for only approximately 14 or so...
Read full review of StarWind HyperConverged Appliance »
Kishore CA
Senior Engineering Assistant at Bharat Electronics Limited
We were looking for the two-node HCA. We found that VMware was also a solution, but it was a bit costlier for us. We...
Read full review of StarWind Storage Appliance »
Anonymous User
DevOps Director at University of Wisconsin Hospital and Clinics
We have been using the product for backups and long-term storage. We had been using physical tape backups for many...
Read full review of StarWind Virtual Tape Library »

Review 1 of 3

Naveen Venugopal
Research Engineer at a educational organization
We are working with SUSE Enterprise Edition.
Read full review of SUSE Linux Enterprise »
Danie Joubert
Managing Director at ProQuanta
Our primary use case for the SUSE NeuVector solution is policy management. We use it to make sure that containers are...
Read full review of SUSE NeuVector »

Review 1 of 2

Customer Service

Seth Weber
Network & Systems Administrator at Clarion Forest VNA
Customer support is very good! The support rep knew what they were talking about and quickly got back to me with an...
Read full review of StarWind Virtual SAN »
ggazeley
IT Manager at a construction company
Support has been top-notch. Responses have always been same-day and they always seem to know what they're doing.
Read full review of StarWind HyperConverged Appliance »
Lukasz Z.
VMware Administrator, VMware vExpert at a financial services firm
Very good. I've got standard support but the reaction time is always 1-2 hours.
Read full review of StarWind Virtual SAN »
Anonymous User
Head of Infrastructure and Networks at a insurance company
The technical support is very good as previously stated.
Read full review of StarWind HyperConverged Appliance »
Seth Bestulic
IT Network & System Engineer at Energy Trust of Oregon
My experience with support was terrific. The only issue was having to communicate through a sales rep instead of...
Read full review of StarWind Virtual SAN »
Anonymous User
Works at a tech services company
No issues. They solved our problems, validated our configurations and roadmap, and suggested improvements.
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Evgenii Korsak
Works
The technical support is very good.
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Anonymous User
IT Infrastructure Manager at TPRG
Every time I have called, I have gotten the person I need along with an answer to my questions.
Read full review of StarWind HyperConverged Appliance »
Anonymous User
Works at PPL
Their support team is highly knowledgeable and skilled in assisting customers with any technical issues they may...
Read full review of StarWind Virtual SAN »
Claire Madison
IT Manager at Projects Inc.
They could use a little more diversity in their technicians. Some of them are a little bit difficult to understand....
Read full review of StarWind HyperConverged Appliance »
Николай Фокин
Works at Cloud4y.ru #1 корпоративный облачный провайдер
We are satisfied by the level of service we got almost six years ago and continue to receive. We were surprised to...
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Anonymous User
Server Administrator at John Wood Community College
Technical support is quick to respond and proactive with our additional support.
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Anonymous User
Works
Technical support has been fantastic on the very few occasions we've had to call them. The engineers aren't just well...
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Anonymous User
Director Of Information Technology at a outsourcing company
Technical support has been willing to help and train even on simple questions.
Read full review of StarWind HyperConverged Appliance »
Dan Reynolds
Director of IT at BLDD ARCHITECTS INC
Tech support is fantastic. As I mentioned I consider StarWind tech support one of the main features. And if the poo...
Read full review of StarWind Virtual SAN »
Anonymous User
Senior Systems Engineer at a tech consulting company
In over 20 years of working in the IT industry, I have never encountered better support than I have with the team at...
Read full review of StarWind Virtual SAN »
Anonymous User
Solutions Architect at ITsavvy
Technical support has been good.
Read full review of StarWind Virtual SAN »
Matthew Henson
Owner at Split Digital LLC
When I've had a problem, I have had someone respond almost immediately. If not picking up the phone and helping me...
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Anonymous User
Works
The support provided is very prompt.
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Anonymous User
Founder at Provectus Networks
What also sets StarWind apart is the support. They have techs that are not just call-routers, but that actually know...
Read full review of StarWind Storage Appliance »
Justin Graves
IT Supervisor at Area Agency on Aging Region 9, Inc.
Excellent! 10/10
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Sh. A. Farhan
Technical Manager at a computer software company
Customer service is easily available by email. I have not tried by phone. However, it's my understanding that they...
Read full review of StarWind Virtual SAN »
Anonymous User
Director of IT at a computer software company
StarWind support is excellent. They are very knowledgeable and thorough.
Read full review of StarWind HyperConverged Appliance »
Andrew Wolf
Civil Engineer at Crossroad Engineers, P C
Customer service has been excellent. Any questions we have had have been answered quickly.
Read full review of StarWind HyperConverged Appliance »
Anonymous User
Works
Their software support team had been very helpful in the initial setup of the system and also helped to reconfigure...
Read full review of StarWind Virtual SAN »
Brandon Robbins
Information Technology Supervisor at Northwest Medical Center-Winfield
Support has been phenomenal. They have always responded to emails in mere minutes, and everyone seems to know their...
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Mart Vernik
Digital Archive System Administrator at Rahvusarhiiv
Customer service is helpful.
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Anonymous User
DevOps Director at University of Wisconsin Hospital and Clinics
It was great working with technical support. They took the time to address everything I needed to know.
Read full review of StarWind Virtual Tape Library »
Anonymous User
Senior System Administrator at Inflexion
Customer service and support have been fantastic. The support staff is very knowledgeable.
Read full review of StarWind HyperConverged Appliance »
Anonymous User
CIO at a renewables & environment company
Service from initial questions and review, to demo, to purchase, and post-purchase support has been great.
Read full review of StarWind HyperConverged Appliance »

Review 1 of 30

Victor Estival
Developer Product Marketing Manager at Parity Technologies
I only opened a case when I did the update. They pointed me to the documentation and I felt silly as I could have...
Read full review of SUSE Manager »
ShaheenKapery
Solutions Architect at Altron
We rely more on community support through forums, which has been excellent.
Read full review of SUSE Linux Enterprise »
Aman_Singh
DevOps Software Engineer at Integra Micro Software Services
There are limitations in terms of getting administrative rights or comprehensive data support.
Read full review of SUSE Linux Enterprise »
Marek Uher
Expert Customer Solutions Designer at T-Mobile Czech Republic a.s.
The solution's support is complicated and depends on getting the right people.
Read full review of SUSE NeuVector »
Aman_Singh
DevOps Software Engineer at Integra Micro Software Services
We had a SUSE partner and a sales manager who initially used to come to help us regarding some issues. After some...
Read full review of SUSE Manager »
Dominique Locksley
Linux System Administrator at Adapt IT
I've never had problems with SUSE Linux Enterprise's customer support. They're very responsive when we log cases with...
Read full review of SUSE Linux Enterprise »
Prashant Saxena
Client Technical Sales Specialist at IBM
We've dealt with technical support in the past and they've been okay. We have no complaints.
Read full review of SUSE Linux Enterprise »
RanjitKumar1
Linux SRE at Accenture
We do not contact the technical support team. We refer to the documentation released by the vendor. They could...
Read full review of SUSE Linux Enterprise »
NarsingThakur
Solution Architect at YASH Technologies
We have not used technical support. Everything has been seamless without any problems. But we know that SUSE support...
Read full review of SUSE Linux Enterprise »
Ryan Vassallo
Head of Systems and infrastructure at a hospitality company
Technical support has been helpful and responsive. They are quite knowledgeable.
Read full review of SUSE NeuVector »
Eric Loderichs
General Manager at OneNet IT & Cloudservices b.v.
I worked for technical support myself for Micro Focus as a contractor. I know the technical support, and things have...
Read full review of SUSE Linux Enterprise »
Naveen Venugopal
Research Engineer at a educational organization
The technical support for IT and kernel-level OS issues is very good. However, it is less effective for...
Read full review of SUSE Linux Enterprise »
Kevin Honde
Data Solution Architect at Econet Wireless Zimbabwe
Once in a while, we contact technical support, although the systems are so stable that this rarely happens. We the...
Read full review of SUSE Linux Enterprise »
AnuragModi
Technical Architect at Peristent Systems
The technical support is good. I have seen L0, L1, L2, and L3 issues solved by pretty good SMEs. The support is...
Read full review of SUSE Linux Enterprise »
Danie Joubert
Managing Director at ProQuanta
The support is good. I rate the support of SUSE NeuVector a nine out of ten.
Read full review of SUSE NeuVector »
Venkat_Rao
Senior Deputy General Manager - IT at Prestige Estates Projects Ltd
In the past, we found the support's response to be good. However, in the last year, we haven't needed to reach out to...
Read full review of SUSE Linux Enterprise »
Ahemd Khalil
DevOps Engineer at MTS
The technical support provided by SUSE in Egypt includes a technical engineer specific for our POC. However, I found...
Read full review of SUSE NeuVector »
Anonymous User
Platform Solution Architect at a tech services company
We are satisfied with the technical support.
Read full review of SUSE NeuVector »
Darryl Darling
Enterprise Solutions Architect at a tech services company
Unfortunately, I have not been overly impressed with their technical support, except on one occasion. I was...
Read full review of SUSE Linux Enterprise »
Trevor Omondi
Enterprise Systems Engineer at a insurance company
Technical support is actually superb in the sense that whenever you raise a support mechanism, their support is...
Read full review of SUSE Linux Enterprise »
NagendraKavadi
Systems Analyst at a retailer
We have a dedicated engineer assigned to our project, and we get proper support from him.
Read full review of SUSE Linux Enterprise »
Nasri Nabil
Head of Service at a tech services company
We have a maintenance contract with Oradist, which is the Oracle firm in Tunisia.
Read full review of SUSE Linux Enterprise »
Anonymous User
SAP Director at a tech services company
Technical support is okay.
Read full review of SUSE Linux Enterprise »
Anonymous User
General Manager at a tech vendor
I don't have personal experience with the support - however my experience with selling subscription and support...
Read full review of SUSE Linux Enterprise »
Anonymous User
Linux Administrator at a tech services company
We've dealt with technical support and found them to be helpful and responsive.
Read full review of SUSE Manager »
Anonymous User
DevOps Strategist at a marketing services firm
We haven't had to contact SUSE support thus far.
Read full review of SUSE Linux Enterprise »
Narsing Thakur
Solution Architect at YASH Technologies
When I experience problems, the first thing that I do is try to solve the issues myself. If I fail then I will...
Read full review of SUSE Linux Enterprise »
Anonymous User
IT Admin at a financial services firm
We do not pay for a subscription, so we do not get support. But out there, there are a lot of forums that can help us...
Read full review of SUSE Linux Enterprise »
Anonymous User
Systems Support Specialist at a hospitality company
I have never actually used the technical support. If I had an issue, then I would search the forums to find others...
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Anonymous User
Senior Technical Project Manager at a university
I haven't had contact with technical support. I downloaded the free version of SUSE and never purchased SUSE...
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Review 1 of 30

Technical Support

No Data Available

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