Compare Trustwave vs Veracode

Trustwave

Based on 16 reviews.

Veracode

Based on 204 reviews.

Sample Customers

Veracode

Manhattan Associates, Azalea Health, Sabre, QAD, Floor & Decor, Prophecy International, SchoolCNXT, Keap, Rekner, Cox Automotive, Automation Anywhere, State of Missouri and others.

Popular Solutions

Trustwave DbProtect

1 reviews

Trustwave App Scanner [EOL]

0 reviews

Trustwave Secure Email Gateway

2 reviews

Veracode

76 reviews

Veracode Security Labs

0 reviews

Top Industries

Computer Software Company

21%

Educational Organization

11%

Financial Services Firm

10%

Government

Financial Services Firm

17%

Computer Software Company

16%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Marcelo Raza
Cyber Security Architect at Oakmount
In my company, there is a need to protect some reports, especially some little reports about some test databases,...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
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Anonymous User
Student Worker, Information Security Office at a university

Read full review of Trustwave App Scanner [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe

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Anonymous User
Project Manager at a construction company
We use WebMarshal primarily for web securities.
Read full review of Trustwave WebMarshal [EOL] »

Review 1 of 5

Darshan Makhecha
Sr Sales Engineer at a manufacturing company
I use Veracode on a private cloud. When we implement a new solution, it needs to undergo user review. I was...
Read full review of Veracode Security Labs »
Gustavo_Gonzalez
Technical Program Manager at a engineering company

Read full review of Veracode »

Review 1 of 2

Customer Service

Marcelo Raza
Cyber Security Architect at Oakmount
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of Trustwave DbProtect »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway [EOL] »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »

Review 1 of 14

Jesus Montes Ceron
Architect of solutions at IPComMx
We are very pleased with the support.
Read full review of Veracode »
Prasenjit Roy
Sr. Cloud Solution Architect - SAP on Azure at Accenture
We've raised a few tickets with Veracode support. Sometimes, their frontline support can resolve the issue, but we...
Read full review of Veracode »
Nathan S
VP of Product at a healthcare company
I have not used the support from Veracode Static Analysis.
Read full review of Veracode »
Vikas Agrawal
DevOps Lead at HealthEdge Software, Inc.
We connected with Veracode's support a couple of times, and we got a different answer each time.
Read full review of Veracode »
Rishabh Khanna
Security Engineer at a tech services company
The technical support is really slow. Their availability is sparse. It sometimes takes two months to have a resolution.
Read full review of Veracode »
SumalyaGuha
Security Engineer at a comms service provider
We have contacted Veracode's tech support a bunch of times. The only downside is the time needed to schedule a...
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Muhammed Shabreen
CTO at RIZEK
I interacted with them once. They were very good. They were very friendly and supportive. I would rate them a seven...
Read full review of Veracode »
Oscar Narvaez
COE Head at a tech services company
I rate Veracode support nine out of 10. We get support from the resellers and direct support from Veracode analysts....
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UmarQureshi
Security Lead at a retailer
The technical support is excellent. They have application security experts. If we have an issue within the platform,...
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Jagusztin Laszlo
Lead Architect, Presales lead at Alerant Zrt.
We know only one person from Veracode, and he supported us when we had issues, and he was able to solve everything.
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Avdhesh Bhardwaj
VP, DevSecOps Engineer at Truist
The product's support is good.
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Reyansh Kumar
Technical Specialist at Accenture
The technical support is good; I rate them nine out of ten.
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Boyapati Sivannarayana
Devops Engineer at Accenture
Currently, we do not use support. We don't communicate with them.
Read full review of Veracode »
Chris Sawyer
Full Stack Engineer at TCDRS
Their technical support is pretty good. It depends on who you get. As I mentioned, sometimes it's hard to get an...
Read full review of Veracode »
SeshagiriSriram
Head IT Architecture at a tech vendor
I had no technical issues at all.
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Miodrag Zarev
Senior Software Engineer at a tech vendor
I rate Veracode support nine out of 10 in its current state, but given our problems in the past, I might rate it...
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Anonymous User
Lead Consultant DevOps and Infrastructure at a tech vendor
Technical support has been great at fixing any issues I've had.
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Anonymous User
DevOps Release Engineer at a tech services company
Great.
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Marcello Teodori
Software Architect at Alfresco Software
The staff of Veracode is very good. They're very supportive. When the product doesn't report something that we need...
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DavidJellison
Senior Director, Quality Engineering at a tech services company
Technical support was difficult at times due to off-shore support that seemed to be reading from a script and not...
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Anonymous User
Director Security and Risk OMNI Cloud Operations at a tech vendor
Tech support is very effective. We can do online requests for read-outs with their tech support - but the more common...
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Anonymous User
Cloud system engineer at a consultancy
The experience I had with their technical support has been great.
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Anonymous User
DevSecOps Consultant at a comms service provider
The technical support sometimes takes 48 hours to get back to us. Some of the support staff are not that great. There...
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Anonymous User
CISSP, CISM at a tech services company
Excellent.
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Anonymous User
General Manager - Application Security at a tech consulting company
Customer Service: A three out of 10. Technical Support: A two out of 10.
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Anonymous User
Associate Consultant at a comms service provider
We have not been in touch with Veracode's technical support.
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Swarup M
Security Analyst at a tech services company
Support is very good. The support team resolves some issues within 24 hours.
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Anonymous User
Application & Product Security Manager at a insurance company
Good.
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Anonymous User
Head Of Information Security at a media company
Their support was really good. I would give them a B+ and maybe an A-. The only thing that's really taking support...
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Divakar Rai
Senior Solutions Architect at NessPRO Italy
Technical support was good and I was very happy with them. We did not have that many issues to start with. They...
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Review 1 of 30

Technical Support

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