Compare Trustwave vs Veracode

Trustwave

Based on 16 reviews.

Veracode

Based on 206 reviews.

Sample Customers

Veracode

Manhattan Associates, Azalea Health, Sabre, QAD, Floor & Decor, Prophecy International, SchoolCNXT, Keap, Rekner, Cox Automotive, Automation Anywhere, State of Missouri and others.

Popular Solutions

Trustwave DbProtect

1 reviews

Trustwave App Scanner [EOL]

0 reviews

Trustwave Secure Email Gateway

2 reviews

Veracode

72 reviews

Veracode Security Labs

0 reviews

Top Industries

Computer Software Company

21%

Financial Services Firm

11%

Educational Organization

10%

Government

Financial Services Firm

17%

Computer Software Company

16%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Marcelo Raza
Cyber Security Architect at Oakmount
In my company, there is a need to protect some reports, especially some little reports about some test databases,...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Student Worker, Information Security Office at a university

Read full review of Trustwave App Scanner [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe

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Anonymous User
Project Manager at a construction company
We use WebMarshal primarily for web securities.
Read full review of Trustwave WebMarshal [EOL] »

Review 1 of 5

Darshan Makhecha
Sr Sales Engineer at a manufacturing company
I use Veracode on a private cloud. When we implement a new solution, it needs to undergo user review. I was...
Read full review of Veracode Security Labs »
Gustavo_Gonzalez
Technical Program Manager at a engineering company

Read full review of Veracode »

Review 1 of 2

Customer Service

Marcelo Raza
Cyber Security Architect at Oakmount
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of Trustwave DbProtect »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of Trustwave Secure Email Gateway »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway [EOL] »

Review 1 of 14

Boyapati Sivannarayana
Devops Engineer at Accenture
Currently, we do not use support. We don't communicate with them.
Read full review of Veracode »
Sajal Sharma
Test Analyst - Security at Net solutions India Pvt.
Each time I raise a ticket regarding something, they are very quick about the responses and get connected instantly,...
Read full review of Veracode »
David-Robertson
Director Enterprise Architecture at Exeter Finance Corp.
I rate Veracode's support engineers eight and their frontline support four. Their engineers are typically good and...
Read full review of Veracode »
Oscar Narvaez
COE Head at a tech services company
I rate Veracode support nine out of 10. We get support from the resellers and direct support from Veracode analysts....
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Devid William
Application Security Coordinator at Banco Votorantim
Technical support is good. They are always communicative and share news and new technologies. They offer new...
Read full review of Veracode »
Shiva Prasad Reddy
Program Analyst at a tech services company
Their support team needs to respond in less time. It takes a lot of time for them to respond. When we reach out, we...
Read full review of Veracode »
Shashank Niranjan
Senior Software Engineer at Capgemini
The technical support is responsive.
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Reyansh Kumar
Technical Specialist at Accenture
The technical support is good; I rate them nine out of ten.
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Ujjwal Sachdeva
Data scientist at Advarisk
Technical support has been very fast and efficient. The team helps us at every phase of the development cycle.
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Vladimir Shilov
DevSecOps at Ciklum ApS
The solution's technical support helped us solve different problems related to Veracode, including some of its use...
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Jagusztin Laszlo
Lead Architect, Presales lead at Alerant Zrt.
We know only one person from Veracode, and he supported us when we had issues, and he was able to solve everything.
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Naushath Raja
Senior Director at a tech vendor
I rate Veracode support a nine out of ten. Their support system is excellent and highly engaged.
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Satheesh Bojedla
Senior engineer at a financial services firm
I contacted the solution's technical support during the automation part, and it went well, after which I never faced...
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Anonymous User
Senior Software Developer at a pharma/biotech company
We didn't use their technical support.
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Elina Petrovna
Professor at BitBrainery University
CA still has some difficulties integrating the Veracode team in their support services.
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Anonymous User
Project Manager at a tech vendor
Based on limited usage, we are satisfied.
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DmitriAldowski
DevOps and Cloud Architect at a marketing services firm
There are three layers of technical support and we have used all of them over time. We are happy with the service...
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Anonymous User
Sr. Security Architect at a financial services firm
As mentioned in prior comments, Veracode is simply put our best vendor in terms of relationship, value-add, and...
Read full review of Veracode »
Anonymous User
Junior Developer Intern at a insurance company
I found Veracode Support extraordinary. I've been having an issue for the past month, and the team reached out to me...
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Anonymous User
Principal for the Application Security Program and Access Control at a engineering company
We clearly mentioned during our purchase cycle that we have C++ code, a Swift code from a US perspective, Python...
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Anonymous User
IT security architect at a consumer goods company
We have not had much free expert support from the vendor. We have had to have a team of highly skilled individuals to...
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Anonymous User
Chief Compliance Officer at a financial services firm
Excellent.
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Mauro Verderosa
Cybersecurity Expert at PSYND
I would rate Veracode's technical support at nine out of 10. They would probably deserve a 10 but it is not as quick...
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Anonymous User
Information Security Engineer Team Lead at a hospitality company
The support team itself, or security program manager and a few others, have been fantastic. Most of the time, they're...
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Anonymous User
DevOps Release Engineer at a tech services company
Great.
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Sebastian Toma
Engineering Security Manager at Nextiva
The solution's technical support is absolutely fantastic and very fast. Veracode has very fast resolution and...
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Brian Felker
Application Security Engineer at Advantasure
I rate Veracode support 7.5 out of 10. Overall, our technical support is decent. You have to find someone who works...
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Shahnawaz Azam
Manager IT at a tech company
I rate Veracode technical support nine out of 10. They are excellent. When we have problems, they provide a solution...
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Anonymous User
Software Engineer at a tech services company
There was a time when we needed support from them. We organized a call because the license the company had included...
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Anonymous User
Head of Technology. at a tech services company
It is excellent.
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Review 1 of 30

Technical Support

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