Compare UiPath vs Worksoft

UiPath

Based on 990 reviews.

Worksoft

Based on 66 reviews.

Latest Research

Buyer's Guide

UiPath Test Suite vs. Worksoft Certify

October 2024

Worksoft Certify vs. UiPath Test Suite

Updated: October 2024

Buyer's Guide

UiPath Test Suite vs. Worksoft Certify

October 2024

UiPath Test Suite vs. Worksoft Certify

Updated: October 2024

Sample Customers

UiPath

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

UiPath Process Mining

Lotte Corporation, LexisNexis Risk Solutions, Sunway Group, Deloitte, Heritage Bank

Worksoft Certify

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines

Worksoft RPA

accenture, APPLIED MATERIALS, AIR PRODUCTS, DISCOVERY COMMUNICATIONS, HONDA

Popular Solutions

UiPath

287 reviews

UiPath Process Mining

19 reviews

UiPath Document Understanding

50 reviews

Worksoft Certify

7 reviews

Top Industries

Educational Organization

19%

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

19%

Computer Software Company

11%

Retailer

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

José Arthur Brasileiro
General Director | CEO at Virtual Think Tecnologia & Negócios
We use UiPath Document Understanding to extract insurance document data related to vehicle accidents in a pilot...
Read full review of UiPath Document Understanding »
Rahul Sharma.
Associate at JPMorgan Chase & Co.
I was in the working group of my firm, and we were onboarding UiPath Process Mining as a product. The use cases for...
Read full review of UiPath Process Mining »
Deepak Digar.
QA Manager at Quorum Software
UiPath is used for a couple of workflow-related activities. We use it for onboarding and other HR tasks. When an...
Read full review of UiPath Test Suite »
Utpal Shah
Manager, Digital Practice at Quess
I mainly use UiPath Orchestrator to run and manage robot tasks. Initially, I mainly focus on scheduling and...
Read full review of UiPath Orchestrator »
HARSHAD JADHAV
Sr. RPA Developer at Capita
I am an RPA developer and I work with UiPath in that capacity. Our current use case involves the automation of a...
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Review 1 of 5

Judy Zeman
QA Manager at Carrier Global Corp.
Initially we were automating the regression suite for SAP ECC. From there we moved into a web application called HVAC...
Read full review of Worksoft Certify »

Review 1 of 1

Customer Service

Pawan Sharma
Specialist - Software Engineering at LTIMindtree
I rate UiPath support a nine. They respond quickly.
Read full review of UiPath »
Eric Lizotte
Senior Development Consultant at Skidmore Sales & Distributing Company, Inc.
Our experience with UiPath support has been mixed. The responses take a little long, which isn't bad when we only...
Read full review of UiPath »
Michel Berthus
Program Manager at Boundaryless
Both technical support and the commercial team need to actively listen to clients. Simply pushing products onto them...
Read full review of UiPath Document Understanding »
NicolasSandros
Director of Data ANI at Freudenberg Sealing Technologies
Most of our technical responses are related to third-party websites changing their designs. You have to deal with...
Read full review of UiPath »
Sahil Passi
Sr Consultant at MindFields Consulting
For UiPath Test Suite support, I've handled communicating with support for some of the client's users, and the team...
Read full review of UiPath Test Suite »
Chun ShyangChong
Senior Presales Consultant at JOS distribution
The technical support team takes time to respond to the queries.
Read full review of UiPath Orchestrator »
BryanGraham
AI Chief Technologist at BRMi
UiPath has always been there to answer the questions that we have or help staff when we need it.
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Anonymous User
Rpa Business Analyst at a insurance company
I rate UiPath support eight out of 10. UiPath support is good, but sometimes they give generic users. Maybe I need to...
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Anonymous User
Business Transformation and Automation Manager at a tech services company
I always appreciated technical support from UiPath, because I see both business understanding and also the technical...
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Umar Farooq , OCS
Oracle ERP Consultant at Al-Falak Electronic Equipment & Supplies Company
The customer support is amazing.
Read full review of UiPath »
Anonymous User
Works at a educational organization
The technical team at UiPath is really very helpful.
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Anonymous User
Solution architect at a tech vendor
Technical support is readily accessible to us always. I would rate it ten out of ten.
Read full review of UiPath »
Swapnika Poladasu
Business Architect at a computer software company
The technical support is very helpful, however, there have been cases where we have had some urgent issues and...
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Anonymous User
RPA UiPath Developer at a computer software company
I haven't used the technical support. When we contacted the other department connected to technical support, we got...
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Naren Shiva
Product Manager at a tech vendor
They could provide much more premium, quicker customer service. I'm from India and the customer support team is...
Read full review of UiPath »
Amanda B.
Technical Product Manager I at a financial services firm
I rate UiPath support nine out of 10. Their customer service is good. They are always willing to help us and address...
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Yashashvi Dwivedi
RPA developer at a financial services firm
Technical support is good. We receive a response to urgent tickets within an hour.
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Anonymous User
Director at a consultancy
I haven't had to interact with technical support, as of yet.
Read full review of UiPath »
Brian Joseph
Works
I have had some interaction. They had a pretty good SLA, in terms of response time. Of course, that has nothing to do...
Read full review of UiPath »
Anonymous User
Head of Research And Development at a consultancy
Overall the technical support is good. I'm satisfied with it.
Read full review of UiPath Process Mining »
Anonymous User
Automation Program Manager at a consultancy
Our experience with its technical support is quite satisfactory. I would rate it nine out of ten.
Read full review of UiPath Document Understanding »
Harishbabu Suresh
Senior Solution Architect at a computer software company
The first level of support is that we search for solutions in the forum of the UiPath user community. Most of the...
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Anonymous User
Robotic and Intelligent Automation Lead at a consultancy
The responses are effective and fast.
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Bard Strom
Chief Digital Officer at Cutters As
We have not really used the support. We did spend a bit of time on the community forum, but that's about it. The...
Read full review of UiPath »
Vikram Modgil
Founder at Pi Square
We have tremendous support from UiPath. We can say that from our perspective, we are very fortunate to be in the...
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Christian Birch Molgaard
Senior Admin Automation Engineer at Danfoss
The support that we are receiving from UiPath is superb. We are using the UiPath Academy. We also have our own...
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Anonymous User
RPA developer at a non-profit
Their support is good. After procuring the licenses, when there is an issue, there is a dedicated support team. They...
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Anonymous User
Tech Project Manager at a financial services firm
In terms of technical support, from the perspective of tickets, et cetera, I would say they are pretty good. We've...
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Anonymous User
Business execution administrator at a financial services firm
Technical support comes primarily from engaging in UiPath's forum, where people share insights. I find the community...
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Idhayan Kumaresan
Solution architect at Incite corp
Our company purchased premium support so we have a dedicated technician available whenever we need help. Responses...
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Review 1 of 30

Harshit BR
Technical Lead at a tech services company
Their support is excellent. When you raise a ticket, within a day, you get the solution. If they're not able to...
Read full review of Worksoft Certify »
VincentImmink
Test Lead at Capgemini
The first line support of this solution are not that knowledgeable. They do not know the products well. They have...
Read full review of Worksoft Certify »
Oliver Heil
VP Test and Quality Management at Deutche Telecom
Usually, we have one contact person for support, who then will contact the Worksoft support. Our contact organizes...
Read full review of Worksoft Certify »
Anonymous User
Technical Lead - QA at a tech services company
Customer Service: Haven't contacted customer service so far. Technical Support: Good.
Read full review of Worksoft Certify »
Varun Srinivasa Murthy
IT Solutions Analyst at a manufacturing company
Customer Service: Customer service is 4.5 out of 5. Technical Support: Technical support is 4.5 out of 5.
Read full review of Worksoft Certify »
Anonymous User
QA Test Lead at a tech company
The technical support is great. It is very fast with a friendly response. Everything from the initial install to...
Read full review of Worksoft Certify »
Ravikumar Horatti
Associate Project Manager at Bosch
Sometimes, the support engineers will be unaware of the solution for which a support case has been raised. Their...
Read full review of Worksoft Certify »
Anonymous User
Technical Lead at a tech services company
Customer Service: 7/10 Technical Support: 7/10
Read full review of Worksoft Certify »
Anonymous User
IT Automation Specialist at a energy/utilities company
The technical support is very good. They are very responsive. When we have created tickets with them, there is...
Read full review of Worksoft Certify »
Anonymous User
Senior Analyst at a consumer goods company
The level of technical support depends on the engineer who comes to the call. I'm not really happy with it. I want to...
Read full review of Worksoft Certify »
Ted Devoe
QA Manager Business Applications at a university
The technical support is very good. They have always been a great help. With a lot of companies, you can't even...
Read full review of Worksoft Certify »
Srabanti Pramanik
Associate Project Manager at SOAIS
We do have technical support from Worksoft Certify. When we do run into issues, we first see if we can sort them out...
Read full review of Worksoft Certify »
Anonymous User
Worksoft Certify Test Automation Architect, Developer, Trainer at a manufacturing company
Customer Service: Customer support is always cordial and helpful. There is an annual Certify User Conference, where...
Read full review of Worksoft Certify »
Jens Neuhaus
Enterprise Architect SAP Solutions at a computer software company
In our S4 project, we had the need to develop automated testing for Excel-based solutions. We needed to test the...
Read full review of Worksoft Certify »
Anonymous User
SAP Test Manager at a energy/utilities company
Customer Service: 9 out of 10 Technical Support: 8.5 out of 10, it is quick to respond, but takes time to resolve on...
Read full review of Worksoft Certify »
ConfigOwner8723
Configuration Owner at a manufacturing company
If you have any issues, cases, or discussion, you can go on the Community portal and ask from there. They have people...
Read full review of Worksoft Certify »
Anonymous User
SR. Business Process Partner, Commercial Operations at GSK at a pharma/biotech company
The technical support was pretty sharp, friendly, and responsive. There wasn't anything glaringly wrong with them. We...
Read full review of Worksoft Certify »
Paul Pandian
Principal Consultant at a tech services company
A lot of our customers have used the technical support. Worksoft has a very good customer success team, as well as...
Read full review of Worksoft Certify »
Saurab Juneja
Automation Lead at a tech services company
We use technical support quite a lot. I would rate them as an eight out of ten. They're pretty responsive, but it...
Read full review of Worksoft Certify »
Judy Zeman
QA Manager at Carrier Global Corp.
Most of our issues have been our own internal infrastructure issues. We have a very tightly controlled...
Read full review of Worksoft Certify »
Anonymous User
Automation Engineer at a pharma/biotech company
I would rate technical support as a seven out of ten. Sometimes, we end up going back and forth with Level 1 support....
Read full review of Worksoft Certify »
Manjunath-Rao
SAP Manager at a logistics company
We don't use them frequently, just when we have an issue. I would rate the technical support a seven out of ten. Most...
Read full review of Worksoft Certify »
Anonymous User
SAP Business Process Consultant at a logistics company
Excellent. They always went above and beyond to timely support our needs
Read full review of Worksoft Certify »
Vincent Immink
Test Automation Architect at a transportation company
I would rate Worksoft's technical support somewhere between a six or seven out of 10. In two-thirds of the cases we...
Read full review of Worksoft Certify »
Ywanda Jackson
Testing Lead at CenterPoint Energy, Inc.
The technical support has been good, but sometimes there are little delays. A lot of times when we need support, it's...
Read full review of Worksoft Certify »
Anonymous User
Senior Consultant at a tech consulting company
I rate Worksoft support five out of 10. They have some general issues that they're they're not testing, but when we...
Read full review of Worksoft Certify »
Anonymous User
SAP QA Manager at a manufacturing company
We use their enterprise-level support and it pays out. We mostly use it for tricky situations. We often talk with 3rd...
Read full review of Worksoft Certify »
Santhi George
Testing & Quality Assurance Manager at Johnson Matthey Plc
Our interactions with technical support has not been the best always and there is room for improvement especially...
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Anonymous User
Senior Manager at a consultancy
Worksoft Certify's technical support is a 3 out of 5.
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Anonymous User
IT Quality Assurance Manager at a manufacturing company
They struggle to provide an accurate solution.
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Review 1 of 30

Technical Support

No Data Available

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