Compare UiPath vs Worksoft

UiPath

Based on 1001 reviews.

Worksoft

Based on 66 reviews.

Latest Research

Buyer's Guide

UiPath Test Suite vs. Worksoft Certify

January 2025

Worksoft Certify vs. UiPath Test Suite

Updated: January 2025

Buyer's Guide

UiPath Test Suite vs. Worksoft Certify

January 2025

UiPath Test Suite vs. Worksoft Certify

Updated: January 2025

Sample Customers

UiPath

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

UiPath Process Mining

Lotte Corporation, LexisNexis Risk Solutions, Sunway Group, Deloitte, Heritage Bank

Worksoft Certify

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines

Worksoft RPA

accenture, APPLIED MATERIALS, AIR PRODUCTS, DISCOVERY COMMUNICATIONS, HONDA

Popular Solutions

UiPath

270 reviews

UiPath Process Mining

21 reviews

UiPath Document Understanding

49 reviews

Worksoft Certify

7 reviews

Top Industries

Educational Organization

20%

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

18%

Computer Software Company

10%

Retailer

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManinderSodhi
Global Director IT at a engineering company
We use Document Understanding to validate invoices during audits. The software reads the invoices in the first step...
Read full review of UiPath Document Understanding »
Rahul Sharma.
Associate at JPMorgan Chase & Co.
I was in the working group of my firm, and we were onboarding UiPath Process Mining as a product. The use cases for...
Read full review of UiPath Process Mining »
Bantu Kumar
Technical Director at a computer software company
I primarily use UiPath Orchestrator for deploying my robots along with their machines. We deploy our processes, which...
Read full review of UiPath Orchestrator »
HARSHAD JADHAV
Sr. RPA Developer at Capita
I am an RPA developer and I work with UiPath in that capacity. Our current use case involves the automation of a...
Read full review of UiPath »
Anonymous User
Transformation Manager at a real estate/law firm
Historically, we have used the UiPath Test Suite to perform regression testing during third-party web-hosted...
Read full review of UiPath Test Suite »

Review 1 of 5

Judy Zeman
QA Manager at Carrier Global Corp.
Initially we were automating the regression suite for SAP ECC. From there we moved into a web application called HVAC...
Read full review of Worksoft Certify »

Review 1 of 1

Customer Service

David Goderre
System Integration & Test Engineer at a tech services company
We access resources at UiPath to assist us, however, resources can be hard to get. Better access to resources might...
Read full review of UiPath »
Amit Pandey.
Solution Architect at a tech services company
We have used technical support on the data side. If we, for example, have a job that doesn't run in time, we'd reach...
Read full review of UiPath Process Mining »
Vikram Vaidya
Tech service manager at Victoria's Secret
The tool's support is good.
Read full review of UiPath »
Sushil Arya
Software developer at Fiserv
I would rate them a nine out of ten.
Read full review of UiPath »
Deepak M
Sr RPA Uipath Lead Developer at a insurance company
The technical support is good.
Read full review of UiPath »
Akhil Addanki
Software Engineer at university of southern california
The customer support from UiPath is amazing. We are part of the hypercare, and I would rate it as a nine out of ten.
Read full review of UiPath »
Rakesh-Datta
Global Sales Director, Inside at Feat systems
The UiPath support team in India is excellent, offering professional services and tech support. I rate it eight out...
Read full review of UiPath »
Harishbabu Suresh
Senior Solution Architect at a computer software company
The first level of support is that we search for solutions in the forum of the UiPath user community. Most of the...
Read full review of UiPath »
Leena Khedkar
Works at Reli
We have used technical support when I had some issues installing the system. I am looking for ways to get the...
Read full review of UiPath »
Jonathan Neblett
Intelligent Automation Manager at a tech consulting company
Technical support is great. Also, the UiPath forum is super helpful, however, when I've used the license key, you got...
Read full review of UiPath »
Anonymous User
Technical Consultant at a tech services company
I haven't used their technical support.
Read full review of UiPath »
Anonymous User
Works at a healthcare company
Technical support has been great. We usually get answers within hours of a request. I thought we were on the premium...
Read full review of UiPath »
Brian Joseph
Works
I have had some interaction. They had a pretty good SLA, in terms of response time. Of course, that has nothing to do...
Read full review of UiPath »
Anonymous User
Principal Architect at a computer software company
Initially, during the product's setup phase, the vendor from whom my company procured the tool's licenses in Dubai...
Read full review of UiPath Orchestrator »
Anonymous User
RPA Infrastructure Lead at a tech vendor
UiPath's technical support is very good and responsive.
Read full review of UiPath Process Mining »
Anonymous User
Software Developer at a computer software company
I rate UiPath support nine out of ten. I'm impressed with them. It has a steep learning curve, but UiPath provides a...
Read full review of UiPath »
Anonymous User
Process Automation Analyst at a non-tech company
For the email issue that we had, we created a ticket, and they responded the next day. The response time was less,...
Read full review of UiPath »
Anonymous User
Manger of it at a transportation company
Customer service is good and I rate it an eight out of ten.
Read full review of UiPath »
Stephen Cook
Systems Engineer at Shiftmovers
The technical support team is cooperative in assisting us with challenges related to our operations and security...
Read full review of UiPath »
Chakradhar Sriperumbudur
Sr Vice President at a tech services company
Being a partner, I have my own team that I work with. The UiPath Academy RPA training is good, but we have a good...
Read full review of UiPath »
Anonymous User
Automation Coe Lead at a hospitality company
The customer service has always been good. However, it takes longer to reach support now than it did four to five...
Read full review of UiPath »
Kamal Verma
Software Engineer at Accenture
The technical support is good.
Read full review of UiPath »
Argustic Dunbar
Senior RPA Architect/Developer at CED
I have not used technical support. We have a partner and they take care of it if something comes up. We had one issue...
Read full review of UiPath »
Anonymous User
Director of Automation at a healthcare company
I rate UiPath support nine out of 10. We have strong contacts with UiPath, and an in-house team managing...
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Anonymous User
Senior Developer at a tech consulting company
Technical support has good knowledge of what's happening. Whoever supports the bots, however, needs to have good...
Read full review of UiPath »
Rene Abel Christensen
RPA Process Consultant at Statens Administration
We have used the customer support. Our main issue with them is they need to understand the problem that we are...
Read full review of UiPath »
Anonymous User
Regional Solution Architect at a tech vendor
When we need a technical team member's support, they join the call and try to guide us. I rate the technical support...
Read full review of UiPath »
Prakash Narayanan
Head of Intelligent Automation - Cyient Digital at Cyient Limited
UiPath Process Mining’s technical support is very good.
Read full review of UiPath Process Mining »
Vishal Pande
RPA Developer at Mitgo solutions ltd
I have not used their support. When I have a problem in developing a bot, we use the UiPath community, and they...
Read full review of UiPath »
Anonymous User
Digitally solution engineer at a tech services company
UiPath's technical support is on par with that of other companies. We seem to spend a lot of time sending logs back...
Read full review of UiPath »

Review 1 of 30

Tejaswini Toche
Application Development Manager at a financial services firm
For any issues, we have to go to the Certify support team. They have a customer portal, and you just need to raise a...
Read full review of Worksoft Certify »
Harshit BR
Technical Lead at a tech services company
Their support is excellent. When you raise a ticket, within a day, you get the solution. If they're not able to...
Read full review of Worksoft Certify »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
As an architect, I have to compare the support to other automation tools, there are some free tools, such as...
Read full review of Worksoft Certify »
Priyanka-Agarwal
Quality Assurance Project Manager at Accenture
Worksoft provides good technical support. They've helped us resolve issues numerous times. It's wonderful.
Read full review of Worksoft Certify »
Oliver Heil
VP Test and Quality Management at Deutche Telecom
Usually, we have one contact person for support, who then will contact the Worksoft support. Our contact organizes...
Read full review of Worksoft Certify »
Anonymous User
Global ERP Test Manager at a manufacturing company
The technical support is pretty responsive. We haven't had many issues with it. When we were doing an investigation...
Read full review of Worksoft Certify »
Anonymous User
QA Test Lead at a tech company
The technical support is great. It is very fast with a friendly response. Everything from the initial install to...
Read full review of Worksoft Certify »
Anonymous User
Testing and SAP Logistic Senior Business Consultant at a retailer
The technical support level is quite high. We are very pleased with its flexibility of services and response time on...
Read full review of Worksoft Certify »
Anonymous User
QA Developer II at a university
I would give technical support a rating of 8/10, 10 being the highest. Worksoft is very quick to respond and address...
Read full review of Worksoft Certify »
Anonymous User
SAP Business Process Consultant at a logistics company
Excellent. They always went above and beyond to timely support our needs
Read full review of Worksoft Certify »
Anonymous User
Global Testing Solution Lead at a consumer goods company
Our experience has not been good. There are no SLA's for issue resolution which is an issue for a large enterprise...
Read full review of Worksoft Certify »
Stan Butler
Principal Software Engineer at a retailer
For the couple of the issues that we were really scratching our heads over, we were in communication with the...
Read full review of Worksoft Certify »
Piyush Lohana
SQA Test Automation Lead at Brambles
I would rate the technical support as a seven out of ten. There is a delay in time zones when we reach out to them....
Read full review of Worksoft Certify »
Anonymous User
SAP QA Manager at a manufacturing company
We use their enterprise-level support and it pays out. We mostly use it for tricky situations. We often talk with 3rd...
Read full review of Worksoft Certify »
Anonymous User
IT Manager at a healthcare company
3 out of 10 -- You submit an email, so there's not really a hotline that you can call to talk to somebody on the...
Read full review of Worksoft Certify »
James JB Croaff
Software Quality and Test Engineer at a manufacturing company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of Worksoft Certify »
Anonymous User
Senior Manager at a consultancy
Worksoft Certify's technical support is a 3 out of 5.
Read full review of Worksoft Certify »
Anonymous User
Senior Analyst at a consumer goods company
The level of technical support depends on the engineer who comes to the call. I'm not really happy with it. I want to...
Read full review of Worksoft Certify »
Anonymous User
SR. Business Process Partner, Commercial Operations at GSK at a pharma/biotech company
The technical support was pretty sharp, friendly, and responsive. There wasn't anything glaringly wrong with them. We...
Read full review of Worksoft Certify »
Judy Zeman
QA Manager at Carrier Global Corp.
Most of our issues have been our own internal infrastructure issues. We have a very tightly controlled...
Read full review of Worksoft Certify »
Anonymous User
Senior Consultant at a tech consulting company
I rate Worksoft support five out of 10. They have some general issues that they're they're not testing, but when we...
Read full review of Worksoft Certify »
Divya Nayak
Team Leader at SOAIS
The technical support is very good. They are helpful and provide solutions on time and very quickly.
Read full review of Worksoft Certify »
Varun Srinivasa Murthy
IT Solutions Analyst at a manufacturing company
Customer Service: Customer service is 4.5 out of 5. Technical Support: Technical support is 4.5 out of 5.
Read full review of Worksoft Certify »
Anonymous User
QA Manager at a manufacturing company
Worksoft technical support is very helpful, very knowledgeable. Whenever we've had an issue, they've responded very...
Read full review of Worksoft Certify »
Manjunath-Rao
SAP Manager at a logistics company
We don't use them frequently, just when we have an issue. I would rate the technical support a seven out of ten. Most...
Read full review of Worksoft Certify »
Santhi George
Testing & Quality Assurance Manager at Johnson Matthey Plc
Our interactions with technical support has not been the best always and there is room for improvement especially...
Read full review of Worksoft Certify »
Jens Neuhaus
Enterprise Architect SAP Solutions at a computer software company
In our S4 project, we had the need to develop automated testing for Excel-based solutions. We needed to test the...
Read full review of Worksoft Certify »
Srabanti Pramanik
Associate Project Manager at SOAIS
We have created tickets in the past and the support is absolutely fine. Their responses are very fast.
Read full review of Worksoft Certify »
Anonymous User
Principal Consultant ERP at a tech services company
The technical support is good. I would like them to get straight to the problem and provide solutions instead of...
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Anonymous User
Executive Director at a financial services firm
The solution's technical support was pretty good. There is a ticketing system and a call system to contact the...
Read full review of Worksoft Certify »

Review 1 of 30

Technical Support

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