We performed a comparison between 3CX Live Chat and GoToConnect based on real PeerSpot user reviews.
Find out in this report how the two Hosted and Cloud Based VoIP solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"Mobility features and remote extensions work well."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"We have not had any bugs or glitches, the solution is stable."
"It’s straightforward to set up."
"It allows us to serve our clients from home exactly as though we were in the office."
"The automated system allows for control, including adding in MP3s for sound clips. This keeps businesses looking professional when customers call in."
"We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"There should be an option to save some extensions."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"We just had one service interruption, which was due to an upstream carrier. They sent us hourly updates, letting us know what was going on and that it was being worked on. It was down for about half a day."
"The ring delay could be improved. Our cell phones often continue to ring after we have answered the phone."
"We'd like pre-set computers with GoToConnect and all features embedded in laptops or other devices."
Earn 20 points
3CX Live Chat is ranked 4th in Hosted and Cloud Based VoIP with 54 reviews while GoToConnect is ranked 5th in Hosted and Cloud Based VoIP with 3 reviews. 3CX Live Chat is rated 8.8, while GoToConnect is rated 10.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of GoToConnect writes "Puts everyone in the company onto a common platform, making support very easy and provided quick gains". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas GoToConnect is most compared with RingCentral Office. See our 3CX Live Chat vs. GoToConnect report.
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