Bizagi vs ServiceNow comparison

Bizagi

Read 78 Bizagi reviews

2,063 Views
1,842 Comparison Views

92% willing to recommend

ServiceNow

Read 212 ServiceNow reviews

16,944 Views
10,312 Comparison Views

91% willing to recommend

Bizagi

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bizagi and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Bizagi vs. ServiceNow Report (Updated: May 2024).

Buyer's Guide

Bizagi vs. ServiceNow

May 2024

Download the complete report

Helped 787,061 peers since 2012

Categories and Ranking

Bizagi

Ranking in Rapid Application Development Software

13th

Ranking in No-Code Development Platforms

5th

Average Rating

8.4

Number of Reviews

Ranking in other categories

Business Process Design (5th), Business Process Management (BPM) (7th), Process Automation (6th), Low-Code Development Platforms (10th), Process Mining (4th)

ServiceNow

Ranking in Rapid Application Development Software

4th

Ranking in No-Code Development Platforms

1st

Average Rating

8.4

Number of Reviews

212

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st)

Market share comparison

As of June 2024, in the Rapid Application Development Software category, the market share of Bizagi is 1.8% and it increased by 14.6% compared to the previous year. The market share of ServiceNow is 12.7% and it increased by 39.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Unique Categories:

Business Process Design

9.9%

Business Process Management (BPM)

6.6%

Help Desk Software

27.2%

IT Asset Management

20.6%

Featured Reviews

William Nieto

Academic Program Coordinator at Universidad Piloto de Colombia

Sep 20, 2022

Shortens the time spent between ideas and the final deliverable

All the icons and toolbars are light. The graphical interface is easy to understand. It is close to the standard documentation for the international notations that we use. It makes the learning process faster for my students, but also for most people, it is the same. The orchestration is one of the things that I enjoyed the most when I was using Bizagi modeling. It provides virtual representation for most of the things that you will need in real life. Then, when you need to explain, publish, export, and present your ideas to all stakeholders, it will match the vocabulary names, resources, and all the segments and parts that you arrange in the middle of your BPM. That is easier to understand for different levels and functions inside your organization because it is closer to reality. The learning curve was faster than I was expecting since it has standard language in the graphical interface, e.g., the way that the icons and more technical things are there. So, it is well-aligned with international standards, which is a huge advantage. The learning curve is really short, at least for the modeling part. The technical part might be deeper.

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ImedInoubli

IT Support Manager at MAF Retail

Feb 8, 2024

Comprehensive IT service management with predefined processes, and seamless integration, empowering organizations to streamline workflows and enhance productivity

Some features within ServiceNow have negatively impacted productivity, particularly in managing the entire process. Transitioning from Jira to ServiceNow has proven challenging for end users, as requests now involve multiple tasks, IBM numbers, and request numbers, which can be confusing. The ticketing system is also complex, causing confusion among teams and complicating reporting. Regarding incident management, while the process remains similar, end-user feedback indicates an overwhelming amount of unnecessary information, leading to confusion. There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort. Additionally, there's a need for line manager approvals, especially for requests like license procurement, which is currently managed via teammates. Developing a feature specifically for approvals could alleviate the need for additional licenses. There are challenges with SLA reporting due to SLAs being configured as tasks. This leads to difficulties in accurately reporting SLA compliance, as one ticket may have multiple SLAs. Addressing this issue would improve reporting accuracy.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Very user friendly and a professional solution."

"BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors."

"The solution offers a free version of their product."

"Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users."

"Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand even for people who are not engineers or developers."

"The most valuable feature is the simulation."

"I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard."

"The product has a comfortable GUI and a good environment for users."

More Bizagi pros

"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."

"We have found the service easy to use, although, we have ended up customising a lot of parameters."

"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."

"The solution's initial setup process is easy."

"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."

"If you stick to the out-of-the-box solution, it's an easy setup."

"It has more extensive features as compared to the other competitors."

"ServiceNow provides quite good insights about what is happening in the organization."

More ServiceNow pros

Cons

"The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself."

"The product must make automation easier."

"I would like to see more in terms of analytics and better reporting."

"Enhancing data generation methods for easier printing and refining the file attachment and user interface to optimize usability."

"Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved."

"The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365."

"Also, the tool sometimes feels not so mature when we find random deploy errors from testing to production environment."

"One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement."

More Bizagi cons

"I would like to see Advanced Intelligent Automation."

"There should be fewer clicks and faster integrations between solutions."

"The scalability needs improvement."

"Service mapping could be less complicated."

"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."

"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."

"It's a little expensive compared to other tools."

"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."

More ServiceNow cons

Pricing and Cost Advice

"It is on par with other BPM tools, but not as expensive as Pega nor Appian."

"Its price is reasonable."

"The Bizagi modeler can be downloaded free of charge."

"It is not expensive."

"It is only necessary to pay for licenses when ready to deploy applications to production."

"Some solutions are completely free. One would be the business process diagramming tool, the server beneath it, and the automation tool. You don't need to pay to map the business process, but you would need to when you want to execute any of the commands. So, basically, they lure you in with a free ride, and when you want to scale the solution, you'll have to pay for it."

"Make sure that your requirements are explicitly defined from the outset. This will help you choose the right setup and licensing for your needs."

"From what I know of the market, I think Bizagi is a cheap solution for process engineering. Out of the solutions I've tried, from cheapest to most expensive, would be Vizor, Bizagi, Signavio, and then Siemens. I used a version of Bizagi that my university provided for free, so I have never paid for a license."

More Bizagi pricing and cost advice

"ServiceNow is an expensive solution."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"There is an annual subscription to use this solution."

"The price of this solution is expensive."

"I would say it is moderately expensive, ranging from six to seven on a scale of ten."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"I have found the solution very expensive."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

11%

Educational Organization

Comms Service Provider

Educational Organization

22%

Computer Software Company

11%

Financial Services Firm

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How easy is it to migrate process flow charts (modeled using tools like Visio) into Bizagi?

I have been using Bizagi with a major project for a state government agency for about four years now. It is pretty straightforward to load in files that are BPMN 2.0 compliant. The option to load V...

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What do you like most about Bizagi?

The natural notation is the best feature of Bizagi because it makes it compatible with other products.

See all answers

What is your experience regarding pricing and costs for Bizagi?

Bizagi is totally free for modeling.

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Camunda vs Bizagi

Compared 27% of the time

Visio vs Bizagi

Compared 14% of the time

Bonita vs Bizagi

Compared 7% of the time

ARIS BPA vs Bizagi

Compared 6% of the time

Microsoft Power Apps vs Bizagi

Compared 6% of the time

More Bizagi Competitors

BMC Helix ITSM vs ServiceNow

Compared 10% of the time

Microsoft Power Apps vs ServiceNow

Compared 10% of the time

Pega BPM vs ServiceNow

Compared 9% of the time

Appian vs ServiceNow

Compared 4% of the time

IBM Maximo vs ServiceNow

Compared 4% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Bizagi

June 2024

Download Bizagi product report

Buyer's Guide

ServiceNow

May 2024

Download ServiceNow product report

Learn More

Bizagi

ServiceNow

Overview

Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

adidas, Audi, BNP Paribas, Deutsche Post DHL & many more - 500+ customer globally.

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Bizagi vs. ServiceNow

May 2024

Free Report: Bizagi vs. ServiceNow

Find out what your peers are saying about Bizagi vs. ServiceNow and other solutions. Updated: May 2024.

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