We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"Flexibility, easy setup, and fairly quick results are valuable features of the product."
"Generating reports is very fast with Microsoft PowerApps. It's stable and scalable as well."
"The most valuable feature is the completeness of the concept. It is not restricted by where you are allowed to use it and that is its greatest strength."
"It is easy to design automation processes."
"I would say that the most valuable features are the user interface, navigation, and business routes."
"The model that allows you to establish flow automation is getting a lot of traction from the customer side. It offers a lot of flexibility."
"The solution is excellent at figuring how to build an application in three months. It makes it very quick and easy."
"The platform has valuable features for opportunity and finance management. It has all the essential features for customer service."
"The most valuable feature is the flexibility of development for customization."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"I’d need more time with it. As of now, I can’t think of an area for improvement."
"The set up of the solution could be simpler."
"The solution should move to the next step in its maturity model and include mobile versions for Android and iOS."
"I have heard from developers that there is documentation missing in the reporting."
"The scalability of the solution could improve."
"In terms of workflow automation, I believe that capabilities for creating the entire business process are required, or, at the very least, the option to model the business process, define complex business events, handle them, and route them to appropriate business stakeholders."
"Customer support needs improvement."
"The area where this product can be improved is the documentation. When we get stuck it's with the documentation when we are not able to find the codes we need."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"The utilization of AI in ServiceNow needs enhancement."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"When it comes to changing some of the features, I would like a little more leeway."
"The scalability needs improvement."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Oracle Application Express (APEX), Mendix, Appian, Microsoft Azure App Service and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.