We performed a comparison between Appian and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: ServiceNow comes out ahead in this comparison. It enables organizations to deliver solutions faster and allows users to track solutions using real-time data to ensure continual progress and positive, effective outcomes. ServiceNow is very robust and stable and updates frequently so users always have the best tools available to them.
"Appian also has very flexible local integration."
"Compared to other code tools that I've seen, Appian has a more robust rules engine"
"The initial setup is easy."
"Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus."
"Process Modeling enables creation of business process workflows. You can create complex business workflows in a visual manner, and it is also easy to debug/monitor."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"The most productive aspect of Appian lies in its ability to develop interfaces, particularly user interfaces. Creating user interfaces is highly productive, when these interfaces are integrated with the original database. In such cases, using record types proves to be a very efficient method of handling data. The synergy between interfaces and record types enhances productivity."
"The technical support is excellent."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"You can scale the solution."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution."
"Lacks business rules management as part of the solution."
"The solution could improve robotic process automation."
"Lacks integration with other products."
"One room for improvement is the ease of UI UX development, like in OutSystems and Mendix."
"It is difficult to set up the on-premise version."
"Appian could be improved by making it a strict, no-code platform with free-built process packs."
"A point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to view local variables as they change on live preview, and step-by-step valuation) which is a big drawback for form development. Moreover, the script language used to build SAIL forms does not support inheritance or lambda expressions (functions as arguments of other functions), which makes the code base more verbose."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"The user interface for accessing assistance sometimes disconnects."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The solution could improve by being more stable."
"The product’s standard user experience is not the best."
"One thing I don't care for is the reporting and the way it functions."
"Performance could be improved."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Appian is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, Pega BPM and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM. See our Appian vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.