We performed a comparison between BMC TrueSight Operations Management and Moogsoft based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"BMC TrueSight Operations Management is easily scalable."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"It works irrespective of the operating system we’re running."
"The solution has a very good business event manager tool."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"The major advantage of the product is estate management."
"The AI component allows you to check previous cases and diagnose problems easily."
"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
"Moogsoft's most valuable features are event management, correlation, and observability."
"I like the prediction features."
"The product currently seems to be a few steps ahead of the competition."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"The product must provide more AI capabilities."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"BMC TrueSight Operations Management could improve the reporting."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"It is taking a long time to set it up and could do more to roll out quickly."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"The documentation and flexibility for generic integration could be improved."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"They should consider including Chatbot."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
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BMC TrueSight Operations Management is ranked 21st in IT Infrastructure Monitoring with 50 reviews while Moogsoft is ranked 38th in IT Infrastructure Monitoring with 11 reviews. BMC TrueSight Operations Management is rated 8.2, while Moogsoft is rated 7.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Moogsoft is most compared with ServiceNow IT Operations Management, OpsRamp, BigPanda and Dell CloudIQ. See our BMC TrueSight Operations Management vs. Moogsoft report.
See our list of best IT Infrastructure Monitoring vendors and best AIOps vendors.
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