We compared BMC TrueSight Operations Management and Nagios XI across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. Nagios XI received positive feedback for its versatility and adaptability. It offers a diverse selection of plugins and scripts for monitoring needs.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. Users have suggested Nagios XI could improve integration, simplify configuration, and make the platform more user-friendly. Nagios XI users also suggest improvements to network visibility and cloud discovery.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. Some Nagios XI customers complained about the lack of chat or phone support options.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Some Nagios XI users found the setup to be relatively simple, while others considered it challenging. Deployment can take a few months to complete, and there’s a steep learning curve.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. Nagios XI’s pricing is considered reasonable and transparent, with no extra charges.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Nagios XI users reported positive outcomes overall, but some said visibility limitations lower the solution’s ROI.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. Nagios XI is an affordable, flexible solution with a broad feature set and a selection of helpful plugins. At the same time, users say the setup can be complex, and some expressed a desire for more convenient ways to contact support.
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"I believe that the ease of use and UI is great"
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The features I've found the most useful are the plug-ins, the fact that you can connect almost everything to it. That's very useful."
"This is a very good solution and it is simple to use, for any company."
"It's a monitoring agent. It's designed to do one thing. Its most valuable feature is its monitoring."
"An excellent solution that is easy and intuitive to implement."
"Nagios is a custom API manager, and we can expose custom APIs for our integration. This is a great feature."
"The solution is pretty stable."
"Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want."
"The most valuable feature is its support for different types of devices, where it can use all of the equipment that you need."
"The solution is overly complex."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The solution is a little obsolete."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The way Nagios displays information isn't easy for a new user to understand. It's not intuitive enough. You need to read some tutorials or be trained to understand what it's displaying. Also, I think it needs more features to improve network visibility because there are some things you can't detect."
"They need more documentation for the plugins."
"I would like a much easier GUI so that I can delete events and logs, which will free up a lot of space."
"The reporting structure could be more streamlined."
"I would like to see support for notification via SMS."
"Nagios XI can improve its GUI for users with a new look."
"I would like to see more customization in the network map because it is a bit tricky to use it."
"The product uses the backend as Perl and could be modified to a more lightweight solution like what's being offered by other vendors."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 21st in IT Infrastructure Monitoring with 50 reviews while Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews. BMC TrueSight Operations Management is rated 8.2, while Nagios XI is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga. See our BMC TrueSight Operations Management vs. Nagios XI report.
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