We performed a comparison between BMC TrueSight Operations Management and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"BMC TrueSight Operations Management is easily scalable."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"We can verify uptimes as another source of keeping devices in compliance."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."
"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."
"SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"It can monitor over a 100 technologies with built-in solution templates."
"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"It's easy to template standard monitoring configurations, and automate monitoring configuration."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The solution could improve its price."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
"More out of the box Cloud integration and capabilities."
"Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test."
"I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action."
"They should provide more templates for new vendor devices."
"It should improve its integrations with various tools, especially service management tools."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 50 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. BMC TrueSight Operations Management is rated 8.2, while OpenText SiteScope is rated 7.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas OpenText SiteScope is most compared with SCOM, Dynatrace, AppDynamics, Prometheus and Azure Monitor. See our BMC TrueSight Operations Management vs. OpenText SiteScope report.
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