We performed a comparison between BrowserStack and Sauce Labs based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Sauce Labs is the clear winner in this comparison. It is reliable, scales easily, and has a user-friendly dashboard. In addition, Sauce Labs has excellent customer support and its users report an impressive ROI.
"We like the model device factory for iOS and Android devices."
"The main core concept behind this product is, it takes the overhead of maintaining all of your devices or particular computers. It continuously adds the latest devices that are coming into the market."
"I've worked on testing integrations with BrowserStack, particularly with a platform called IT. This involves testing the registration process, including receiving verification codes on devices and phones. BrowserStack has been excellent for testing these integrations, providing a seamless workflow development experience."
"The most valuable feature is that it provides parallel and cross-browser testing. It enables us to run tests on multiple browsers or devices simultaneously."
"Maintenance of the solution is easy."
"The most valuable features are the variety of tools available."
"It's helpful for me to test on different devices."
"The product guides and resources are extensive and very helpful."
"Easy to integrate with the other platform for tracking purposes."
"One of the most valuable features is that we do not have to have the cross-platform testing vehicles in-house. Sauce Labs gives us the ability to test across platforms and that really helps give us confidence in our products."
"With Sauce Labs, we have a whole universe of devices: Galaxy, all the iPhones, and all the operating system versions. All our software developers are able to test on a multitude of different devices."
"The error logging is also very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should."
"Sauce Labs is optimized for automation and integration with the major CI/CD platforms and developer tools. We have an integration with App Center that we're working on. They have a storage API that lets us retrieve APK and IPA, iOS and Android builds off the phone, so that we can continue testing with CI/CD. They integrate with Jenkins, and Jenkins is the main CI/CD."
"Sauce Lab analytics helped us to get detailed knowledge on test cases execution and logs."
"There is a huge amount of open source, community provided resources."
"I have found the live test section with Sauce Labs to be extremely valuable. When you can't quite figure out why a test is failing, you can go to the live test results section within their tool and launch your test (specifying a given OS/browser, or device) manually and step through the test to see the issue more clearly, usually opening up the developer's tool console and watching the network calls and console (within Chrome) to usually find the underlying issue."
"I would like to see clearer visibility."
"Adding better integration with frameworks, particularly testing frameworks like Robot, would be of more value to customers and make their jobs easier."
"While I was testing I was not 100% sure a that was properly mimicking the browsers or not. We had some issues with a browser, and the reason was the browser itself does not provide any support. If the local system does not provide any support, I think this was the problem. There should be better integration with other solutions, such as JIRA."
"There is room for improvement in pricing."
"Customer support could be better. We tried to implement and explore this product with the vendor or reseller's help, but we haven't had any good response about the product."
"One of the biggest issues with BrowserStack is that if you don't have your network set up by the book, it's hard to get it to work with local desk machines."
"I haven't seen AI in BrowserStack, making it in an area where improvements are required in the product."
"We are struggling to do local testing."
"The one issue I have is the 14-day trial that a new user gets for free. I understand the concept of the trial period; however, I think this could be revamped to a free 30-minute run time every few months or after a significant update once the trial period has ended."
"Sometimes pasting text while using "text object" does not seem to work, and it slows down testing times quite a bit."
"Integration with Github, as well as several other similar tools, could be improved."
"One of the challenging areas for us is the reporting and the matrix. It should be based on roles, but right now it is only available for the admin role. The admin role can really do a lot of stuff, but our infrastructure team, which holds the admin role, is not ready to hand it over to us on the testing team. If Sauce Labs had permissions associated with roles, where this role could do this activity and that role could do that activity, it would be easier for us."
"As a web product QA team, we sometimes need to spot check some new child site on multiple browsers and OS(es). It was a little time consuming for us since we need to click on each of the browser/OS combinations and start a new session to test. Every sprint, with new features and child pages being added, we mostly need to do the same steps over and over again."
"We have faced challenges with the availability of mobile devices. There was once or twice where there were no mobile devices available."
"The ability to configure the memory and CPU for the test machines should be included."
"When we were in development, it was a bit of a pain because we have onshore and offshore development. One of our development shops is in India, and we were running tests over there. When some of the users tried to log in, it was slow for them or we didn't have enough licenses. That was during the core development before we even launched."
BrowserStack is ranked 4th in Functional Testing Tools with 25 reviews while Sauce Labs is ranked 11th in Functional Testing Tools with 113 reviews. BrowserStack is rated 8.0, while Sauce Labs is rated 8.8. The top reviewer of BrowserStack writes "Good in the area of automation and offers a high test coverage to users". On the other hand, the top reviewer of Sauce Labs writes "Robust documentation, helpful support representative, good licensing model". BrowserStack is most compared with LambdaTest, Perfecto, Tricentis Tosca, CrossBrowserTesting and Bitbar, whereas Sauce Labs is most compared with Perfecto, LambdaTest, OpenText UFT One, Bitbar and Katalon Studio.
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We monitor all Functional Testing Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
