We compared Netskope and Cisco Umbrella based on our users' reviews across four parameters. After reading all of the collected data, you can find our conclusion below.
Cisco Umbrella is praised for its customer service, positive ROI, and ease of use, yet it needs to enhance its user interface, reporting and analytics capabilities, integration with third-party platforms, and customer support. Netskope offers comprehensive data protection and advanced threat protection but could improve its interface, customer support, performance during high traffic, and reporting capabilities. Pricing is competitive for both options.
Features: Netskope stands out with comprehensive data protection and advanced analytics, while Cisco Umbrella excels in robust security measures, seamless integration, user-friendly interface, and reliable performance.
Pricing and ROI: The setup cost of Netskope is straightforward, with competitive pricing options, ensuring a smooth experience for customers. Cisco Umbrella also offers reasonable and competitive pricing, with a hassle-free setup cost and a simple and flexible licensing process for easy management. Netskope has shown a positive ROI with improved security, data protection, visibility, threat detection, and cost savings. Cisco Umbrella also provides improved security, productivity, ease of use, and integration with existing systems.
Room for Improvement: Netskope could benefit from improvement in its interface, customer support, performance during high traffic, and reporting capabilities. Cisco Umbrella needs to enhance its interface, the solution's reporting and analytics capabilities, third-party integration, and customer support.
Deployment and customer support: Some Netskope users found the initial setup to be simple and quick, as it only involves rolling out an agent and can be deployed on the cloud. Others mentioned that the implementation phase can be complex and time-consuming, requiring coordination and effort. The deployment process was generally considered easy, especially for those with a networking background. Cisco Umbrella users find the initial setup to be straightforward, with deployment taking as little as a day or two. Others report that deployment can take a couple of days to a few weeks, depending on the complexity of the deployment model and any customization needed. Netskope's customer service is responsive, helpful, and attentive, delivering prompt resolution and knowledgeable assistance. Cisco Umbrella also provides highly regarded customer service, with prompt and efficient assistance and a knowledgeable support team.
The summary above is based on 68 interviews we conducted with Netskope and Cisco Umbrella users. To access the review's full transcripts, download our report.
"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable feature is the website protection capabilities because it prevents end-users from entering bad sites that potentially have malware or could be used for phishing."
"The initial setup is very easy and takes only a few minutes."
"The interface is well organized, so you can easily find everything. Even if you don't have much experience with Cisco, you can easily navigate the solution and find your way around. Everything has been done well, from the deployment to monitoring."
"It blocks malicious DNS queries daily which is very beneficial."
"Threats never come close to your network with security at the DNS level."
"The most valuable feature is the ability to filter malware sites that could infect clients or allow them to download infected files."
"Web proxy adds an effective layer for security."
"Stability-wise, I rate the solution a nine out of ten...Cisco's support is better nowadays."
"Netskope's control is user-friendly and comprehensible. It also helps in conveying information effectively as a company, making it crucial for customer satisfaction."
"Their technical support is very good."
"It is a very scalable tool."
"The solution offers a better understanding of the real scenario and identifies the cloud apps that are being utilized."
"The most valuable feature of Netskope is protection."
"The most valuable features of the solution are that the support is very good and the dashboards are easy and intuitive to use."
"The most useful feature of this solution is Cloud Control, which allows me to schedule cloud uploads."
"Netskope is a really good product. I cannot segregate which features are the most valuable. We find most of the features to be valuable. It gives us what we are looking for."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Its price could be better."
"Although Cisco Umbrella has an excellent global network footprint, there is still room for improvement and growth in this area. Additionally, there are bandwidth limitations associated with the connectors that need to be addressed. To be a viable solution for larger offices, Cisco Umbrella must continue to expand and improve its capabilities in these areas."
"There should be a way to monitor traffic at the user level."
"The firewall capabilities could be better. Cisco is starting to introduce some layer 7 capabilities now, but there's still some room to grow. They should continue with the development of Umbrella so that it is a full-blown cloud-managed firewall solution."
"The reporting could be improved by way of the information that's displayed. For example, when you pull a report, it shows an internal employee going to many websites, but you can spin that right down by saying a lot of it is being cached."
"There is room for improvement in the dashboard. It could stand to be a bit more detailed. I would also like to be able to customize the dashboard to focus more on what is important for my company."
"In the next release, I would like to see the integration of VDI NSX with Cisco Umbrella."
"Its DNS service does not support IPv6 query."
"The solution is still pretty new to the CASB environment."
"The product's high price is an area of concern where improvements are required."
"It should have user behavior analysis and diverse analysis."
"The solution's implementations can be made much easier because, currently, it is complex in nature."
"Compatibility with other proxy polars would be helpful."
"Lacking in local customer support."
"Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us."
"It needed some fine-tuning on core business sites that we used, which were sensitive to what we term a man-in-the-middle certificate by design. Some sites were not tolerant because they presented as potentially malicious. So, we just had to make some tweaks so that it would bypass or interpret it."
Cisco Umbrella is ranked 1st in Cloud Access Security Brokers (CASB) with 108 reviews while Netskope is ranked 4th in Cloud Access Security Brokers (CASB) with 35 reviews. Cisco Umbrella is rated 8.8, while Netskope is rated 8.4. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Netskope writes "Network proxy that provides visibility during deployment and allows you to control PII". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Cisco Web Security Appliance, whereas Netskope is most compared with Prisma Access by Palo Alto Networks, Zscaler Internet Access, Microsoft Defender for Cloud Apps, Skyhigh Security and Forcepoint ONE. See our Cisco Umbrella vs. Netskope report.
See our list of best Cloud Access Security Brokers (CASB) vendors and best Secure Access Service Edge (SASE) vendors.
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