We performed a comparison between Cisco Umbrella and Zscaler CASB based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: According to user feedback, Cisco Umbrella is the preferred choice when compared to Zscaler CASB. This is due to its comprehensive features, ease of use, strong integration with other products, and positive customer service. Cisco Umbrella offers granular customization options for DNS blocking, content filtering, and single-pane-of-glass management. While Zscaler CASB is appreciated for its zero trust feature and competitive pricing, it does not match the level of features and integration offered by Cisco Umbrella.
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The solution is stable."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"It analyzes the domain security helps us implement the securest policy."
"It offers good visibility for the Administrator. The administrator has full visibility of what is blocked or has the knowledge of where users go when they are surfing the internet."
"I like the original functionality, which allows for providing secure DNS services."
"When it comes to hybrid work it's pretty effective. We've got the agents. We can protect people inside our building and, when they're using their laptops out in the field, they're still protected. It's working well."
"It provides centralized, device-agnostic management of the Internet experience."
"Umbrella, being one pane for managing, being all-encompassing, allows us to quickly go in, make a change, and it applies to either every location, if we want it to, or we can have policies in place that only apply to certain users or certain computers."
"The implementation is pretty easy."
"It is a good cloud-based solution for DNS security."
"Zscaler CASB's latency and architecture are excellent."
"The most valuable features of Zscaler CASB are API integration and DLP."
"The tool's scalability is good."
"Overall, the solution does a pretty good job at web filtering."
"Has a good zero trust feature."
"It has been helpful in maintaining our infrastructure. The granular level control it offers allows us to set application policies per application for each user."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"It should have more integrations with multiple end user OEMs."
"I would like for their support to be faster."
"The integration with other solutions is a little complex. If you want to integrate with something like ArcSight or LogRhythm or Splunk, you need to do a lot of configuration. There are no easy ways to implement it."
"I would like to see integration with SecurNX in the future."
"I'd like to see this solution more closely integrate with other products Cisco has in its portfolio."
"It could be improved by having a local data center and caching, which can provide protection support. I would like to be able to channel my intel and my network traffic to their clouds, and this feature is not available. Advanced protection or any malware file support, which might be required, is not available."
"If we're trying to deploy it to a Mac through Meraki, it's impossible. The method of deployment for a Mac, and the features available in Meraki, are not compatible at all."
"The pricing could always be a little bit better."
"The pre-defined dictionaries could be improved."
"Zscaler CASB breaks down at times."
"It needs to offer SSO, single sign-on, and items of that nature."
"The solution's granularity should be improved because it has limited granular options to control, visible, allow, block, delay, and receive."
"Zscaler CASB should include integrations with other SaaS applications."
"User management can be improved."
Cisco Umbrella is ranked 1st in Cloud Access Security Brokers (CASB) with 108 reviews while Zscaler CASB is ranked 9th in Cloud Access Security Brokers (CASB) with 6 reviews. Cisco Umbrella is rated 8.8, while Zscaler CASB is rated 7.6. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Zscaler CASB writes "A stable solution that provides API integration and DLP, but lacks integrations with other SaaS applications". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Infoblox Advanced DNS Protection, whereas Zscaler CASB is most compared with Skyhigh Security, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, ThreatLocker Elevation Control and Obsidian CDR Platform. See our Cisco Umbrella vs. Zscaler CASB report.
See our list of best Cloud Access Security Brokers (CASB) vendors.
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