We performed a comparison between CyberArk Privileged Access Manager and Symantec Privileged Access Manager based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Their legacy of more than 20 years is very valuable. It brings a lot of stability to the product and a wide variety of integration with the ecosystem. Because of these factors, it has also been very successful in deployment. So, the legacy and integration with other technologies make the PAM platform very stable and strong. In terms of features, most of the other vendors are still focusing just on the privileged access management or session recording, but CyberArk has incorporated artificial intelligence to make PAM a more proactive system. They have implemented threat analytics into this, and there is also a lot of focus on domain controller production, Windows Server protection, and stuff like that. They have also further advanced it with the security on the cloud and DevOps systems. They have a bundle licensing model, which really helps. They don't have a complex licensing model. Even though in our market, people say CyberArk is expensive as compared to some of the other products, but in terms of overall value and as a bundling solution, it is an affordable and highly scalable product."
"DVR like video recording and text-based recording for easier audits."
"Password rotation, session recording & isolation and on-demand privileges."
"It enables companies to automate password management on target systems gaining a more secure access management approach."
"It has helped us with our adoption with other teams, and it has also helped us to integrate it at the ground level."
"It helps our customers in their software requirement imports."
"CyberArk Privileged Access Manager's main benefit is it provides secure access to our servers. There are features to capture the user activity, it provides video recording processing. If the users are logged in to the server, we can see what activities they are performing. It's a very nice tool for Privileged Access Management. They have plenty of useful services and the solution has fulfilled our needs."
"It has helped from an auditing perspective identify who has access to privileged accounts."
"Comprehensive coverage of the required features for the PAM solution."
"Transparent login for users of privileged IDs (Linux, Windows). This prevents sharing of the password because it is never seen."
"It gives you list of servers, so you can see which users have access to which servers. This is really useful, so we can make sure nobody is getting extra access than what is needed."
"You can do A2A integration. You can have your own script, which can then run outside of PA to retrieve the password and perform other tasks."
"It's easy to use and easy to configure."
"For me, it is the robust API which is the most valuable feature. This allows for low maintenance costs and allows applications to automatically connect. This is great to automate security of the DevOps pipeline for shared secrets across environments. Also, being on Linux and a virtual appliance is great."
"Stability is solid as a rock."
"It reduces the viral attacks on my website. It also allows certain users access to see what happens daily."
"Their post-sale support area requires a big improvement. Customers cannot automate tickets directly with CyberArk. They have to come through the distributor or bring in partners who have access to the support portal. Basically, the support for post-sales implementation is there, but the role of CyberArk is very minimal. Customers have to rely on partners, which sometimes creates issues. Some of the vendors help you during the implementation process, but the CyberArk support team does not do that. They have 24/7 support for our region, but they help only if there is an emergency or there is a problem with their system. If the password vault is down or the system is down, they provide immediate attention. For almost everything else, they take more time to respond. They give low priority to service-related or migration-related questions."
"I don't know if "failed authentication" is a glitch or if that was an update... However, since we are the CyberArk support within our organization, we need to know that the password is suspended and we won't know that unless we have the ITA log up. So when a user calls and says, "Hey, I'm locked out of CyberArk, I can't get into CyberArk," we have to go through all of these other troubleshooting steps because the first thing we don't think of right now is, "The account is suspended." It doesn't say that anymore."
"I think having a distributed architecture would certainly help this solution."
"There is some stuff that we still have not fully integrated, which is our AIM solution. We are having all types of issues with it. I have been working with Level 3 support on it, but otherwise, from a functionality perspective, everything has been working except for the AIM solution."
"I'm not a fan of technical support with CyberArk. It's like jumping through red tape and hoops. Quite frankly, it's almost like when you call CyberArk you get the Help Desk or the level-one. I'm a level-one. I got the CCD, I know how to do the initial troubleshooting. When I call CyberArk it's because I can't figure the problem out. So I need a level-two, three, four. I don't need you to tell me, "Hey, open a ticket and then give me logs.""
"Make it easier to deploy."
"The greatest area of improvement is with the user interface of the Password Vault Web Access component."
"The solution could improve by adding more connectors."
"I’m no fan of Java as an application front-end, as it tends to have issues depending on what browser one’s using."
"The service account management functionality needs to be extended to application pools, SQL database, PowerShell scripts, service account discovery, etc."
"We experience stability issues after every patch upgrade. This is a place where CA needs to improve drastically."
"The management console could be improved."
"They should include some assignments in the test environment to explore the product's features."
"The support for other remote assistance tools would be excellent. Free included tools in Windows (Remote Assist) and Microsoft SCCM Configuration Manager (ConMgr Remote Control) allow companies to reduce the amount of RDP connections and expand the usage of the tools are frequently used by companies to provide technical support for remote assistance."
"An improvement for this solution is that it should not be constantly based on user name and password. There should be a condition to edit and update your username."
"It's difficult to locate the reports, there are limits on what reports can be run from the GUI, and the report formats are lacking."
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CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 144 reviews while Symantec Privileged Access Manager is ranked 18th in Privileged Access Management (PAM) with 50 reviews. CyberArk Privileged Access Manager is rated 8.8, while Symantec Privileged Access Manager is rated 7.8. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of Symantec Privileged Access Manager writes "Allows IT and consultants to access the infrastructure environment but needs more security and better support". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas Symantec Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), BeyondTrust Endpoint Privilege Management, ARCON Privileged Access Management and Delinea Secret Server. See our CyberArk Privileged Access Manager vs. Symantec Privileged Access Manager report.
See our list of best Privileged Access Management (PAM) vendors.
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