We compared Datadog and Splunk Enterprise Security based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:
Users have mixed opinions about the setup cost for Datadog, with some finding it expensive and others considering it reasonable. They recommend trying out the free plan before committing to a paid subscription. Similarly, some users find Splunk Enterprise Security to be expensive, particularly when handling large amounts of data. Splunk's pricing model, which is based on data processing capacity, can also be constraining. Therefore, when evaluating both products, it is important to take cost into consideration.
Users found Datadog to be beneficial in terms of time-saving, eliminating blindspots, and promptly identifying incidents. On the other hand, Splunk Enterprise Security's return on investment may be challenging to quantify, but it has proven to be crucial in addressing unforeseen issues and improving overall security.
The customer service for Datadog has been positively received, with users appreciating the helpfulness and responsiveness of the support team. They value the availability of 24/7 support. However, there have been occasional instances of slow or unresponsive support, especially in the Asia-Pacific region.
In contrast, the customer service for Splunk Enterprise Security has received both positive and negative feedback. Some users find the support team to be good and helpful. However, others express dissatisfaction with response times and believe that the support team lacks knowledge and care. Overall, there are areas that need improvement for both products in terms of customer service.
Comparison Results
In comparing Datadog to Splunk Enterprise Security, Datadog is praised for its user-friendly features, flexibility, and strong performance. It offers ease of use, effective dashboards and reporting capabilities, and centralized error reporting and log management. It also provides a wide range of integrations and is highly valued by development teams. However, there are areas where Datadog can improve, including usability, setup complexity, security features, and pricing clarity. On the other hand, Splunk Enterprise Security is appreciated for its easy deployment and learning, efficient log aggregation, data analytics, and user-friendly interface. Suggestions for improvement include enhancing user-friendliness, performance, pricing flexibility, and support responsiveness.
"We enjoy the multistep API tests."
"Datadog agents act as an integration to different services, providing easy access and management."
"The performance of Datadog is good."
"It brings in observability, monitoring, and alerting capabilities - all of which we need to operate at scale."
"The most valuable aspect is the APM which can monitor the metrics and latencies."
"Sometimes it's more user friendly for development teams. There are some parts of Datadog that are more understandable for development teams. For example, the APM in Datadog works more manually and works like the tools in New Relic or Grafana, or Elastic. It is easier to understand for software development teams."
"Dashboards and their versatility are among the most valuable features."
"The installation step is pretty straightforward."
"The most valuable aspect of the solution is the dashboard. It's very intuitive."
"We were able to create a catalog of dashboards and have a holistic view at all levels. We could understand our business much better. Real-time errors, which were buried in emails before now, surfaced up on dashboards."
"It has virtual visualization, and other products do not."
"It can log more logs than other solutions. It's a good way to troubleshoot problems."
"You can run reports against multiple devices at the same time. You are able to troubleshoot a single application on a thousand servers. You can do this with a single query, since it is very easy to do."
"It is very simple to tweak or write a small piece of glue code to go ahead and create a new dashboard for a business unit to make near real-time decisions to focus more on other geographies when launching the product."
"We are much faster finding and addressing issues with Splunk."
"The ability to view all of these different logs, then drilling down into specific times or into specific data sources, has proved to be the greatest aspect in decreasing our troubleshooting overhead time."
"I sometimes log in and see items changed, either in the UI or a feature enabled. To see it for the first time without proper communication can sometimes come as a shock."
"I often have issues with the UI in my browser."
"The more tools that they can build that allow you to run AWX playbooks, or other similar fixes, would benefit clients greatly."
"The product could do better with its notifications."
"It can have a more modernized pricing mechanism. We're actually working with them to figure out how to become more modular and have a better and more modernized pricing mechanism. The issue with Datadog is that you have to buy the whole suite of different products, and you kind of get stuck in the old utilization of 40% of their suite. Most organizations today break down between application development, networking, and security. Therefore, there should be a way to break down different modules into just app dev, infosec, networking, etc. Customers have various needs across their business lines, and sometimes, they're just not willing to have tools that they're not using 100%. AppDynamics is probably a little bit better in terms of being modular."
"Some of the interface is still confusing to use."
"The sheer amount of products that are included can be overwhelming."
"We want to reduce having to go to different screens to obtain all the information."
"Splunk Enterprise Security could improve in automation, flexibility, and providing more content out of the box."
"Splunk does not build apps. They only go back and validate the apps that somebody has already built. They should have remote consulting support. They have a wonderful solution. They have 24/7 security. Nobody needs to depend on any third party and will therefore just buy Splunk on the cloud."
"While Splunkbase (the app repository) has a lot of great content, some apps are terribly old and could stand to be updated or purged."
"There is improvement needed when importing from some types of data sources."
"I would like to get visibility into the data pipelines on heavy forwarders and indexers to see exactly their source and the cause of saturation when it occurs. This would help us learn even more about our high use applications."
"Some of the queries are difficult to run and have room for improvement."
"The user experience could be improved."
"Queries are not always as easy or straightforward as they might be, so it can be difficult to figure out what you need to look for."
Datadog is ranked 3rd in Log Management with 137 reviews while Splunk Enterprise Security is ranked 1st in Log Management with 240 reviews. Datadog is rated 8.6, while Splunk Enterprise Security is rated 8.4. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Sentry, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Azure Monitor. See our Datadog vs. Splunk Enterprise Security report.
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