

GeneXus and ServiceNow Now Platform are competing products in the technology market. While both have strengths, ServiceNow Now Platform is seen as superior due to its extensive features.
Features: Users praise GeneXus for its ease of development, automation capabilities, and support for multiple platforms. ServiceNow Now Platform is known for its robust IT operations functionality, workflow automation, and extensive integration options.
Room for Improvement: GeneXus needs more frequent updates, better documentation, and enhanced user interface. ServiceNow Now Platform requires improvements in performance, user-friendly experience, and reduction in deployment complexity.
Ease of Deployment and Customer Service: GeneXus offers a straightforward deployment model and notable customer support, making it accessible for users. ServiceNow Now Platform, though complex to deploy, is backed by a robust customer service network that provides effective assistance.
Pricing and ROI: GeneXus users appreciate its pricing structure and report good ROI, benefiting from lower setup costs. ServiceNow Now Platform, despite higher costs, is viewed as offering substantial ROI due to its advanced features, making it a worthwhile investment.
They are very good and prompt and quite knowledgeable about the internals of ServiceNow Now Platform.
They have enough knowledge to say the right things.
Users can build and modify the platform according to their needs.
You can have thousands of users using the platform very efficiently.
It is easily scalable and very powerful in this direction.
Overall, it achieves a 99.99% SLA on availability.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
ServiceNow Now Platform has improved it since then.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
There are many areas where ServiceNow leverages AI or machine learning to enhance the features.
ServiceNow Now Platform falls within the more expensive tier of a product.
ServiceNow Now Platform is an expensive product.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
| Product | Mindshare (%) |
|---|---|
| ServiceNow Now Platform | 2.4% |
| GeneXus | 1.2% |
| Other | 96.4% |


| Company Size | Count |
|---|---|
| Small Business | 12 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 35 |
GeneXus quickly implements and integrates technologies like AI, supports multiple languages, and enhances workflow and mobile development. It offers frequent updates for system compatibility and efficient front-end and back-end development.
GeneXus enables multi-language development including C#, Java, and JavaScript, optimizing database connections and supporting mobile applications. Frequent IDE updates ensure compatibility with new systems while its low-code environment enhances efficiency. Integration with tools like DevOps enhances version control, and it runs on servers like IIS, Azure, and Tomcat, saving time and reducing costs. Despite strengths, users seek improved documentation, enhanced front-end capabilities, modern components, and better integration. Expanded community resources, security features, performance, and faster code generation are highlighted areas for improvement along with increased awareness and support.
What are the key features of GeneXus?GeneXus is utilized for web development and applications across web and mobile platforms. It integrates enterprise systems and generates code in C Sharp, CSS, and JavaScript. Companies apply its frameworks for project management within industries such as insurance, banking, social, and medical sectors, predominantly in South America.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?
What benefits can be achieved?
In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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