We performed a comparison between HaloITSM and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable aspect is that is is codeless."
"The product’s UI is very good."
"The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"This solution has helped us a great deal in project management tracking and forecasting."
"Auditing team uses this solution to track audit findings and follow-up."
"Its integration is most valuable. It is pretty open for integration."
"The dashboards are nicely laid out."
"Reporting and easy export to Excel spreadsheets."
"We get software developed faster."
"Transparency of the system helps both internal and external persons involved."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"The product does not have its own orchestration engine."
"During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."
"Lacks an interface where the customer can report issues."
"I don't think the program is very scalable."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"I rate Atlassian support two out of 10. It takes a lot of time to reach them and get ahold of someone who understands my problem enough to provide a solution. Also, I live in Israel, so my work week is Sunday through Thursday, but I can only contact them from Monday to Wednesday."
"JSM's ability to handle large volumes of emails isn't great."
"In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
HaloITSM is ranked 14th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. HaloITSM is rated 9.0, while JIRA Service Management is rated 8.2. The top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". HaloITSM is most compared with ServiceNow and Freshservice, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and TOPdesk. See our HaloITSM vs. JIRA Service Management report.
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.