We performed a comparison between IBM Maximo and TOPdesk based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."It is configurable, where you can add extra fields to screens and to the database."
"The most valuable feature is the ability to correct maintenance."
"The incident management feature is good because it allows you to keep track of and classify issues."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"The most powerful features are the database and integration with CMDB."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"The most valuable feature of TOPdesk is the reports."
"The most valuable feature of this solution is the incident management module."
"It is an easy-to-use solution."
"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."
"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."
"Its ITSM approach is quite useful."
"Change management is the most critical feature."
"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."
"The interface is not very easy or user-friendly and is in need of improvement."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"The initial setup was complex, because it is a complex product."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"You can get lost using the application"
"Although you can create notifications with Maximo, the configuration and options could be improved."
"It is time-consuming to add new users."
"Change management implementation, facility management, and making reservations on assets can be improved."
"An operator is also a user but requires creating two different records."
"The solution's change management could be better."
"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."
"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."
"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."
"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while TOPdesk is ranked 21st in Help Desk Software with 8 reviews. IBM Maximo is rated 8.0, while TOPdesk is rated 7.8. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of TOPdesk writes "Provides good technical support services, but its reporting feature needs improvement". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP, whereas TOPdesk is most compared with ServiceNow, JIRA Service Management, Freshdesk, BMC Helix ITSM and NinjaOne.
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