We performed a comparison between IFS Cloud Platform and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"The most valuable feature is the distribution module."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The workflow of the solution is very good."
"A high level of ERP can be handled in IFS."
"IFS Applications is an all-in-one solution for finance, accounting, and production."
"It's easy to set up the solution."
"We use JIRA Service Management for tracking purposes, planning, and execution."
"Useful for tracking issues with development."
"Reporting and easy export to Excel spreadsheets."
"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"Allows customized processes for our service contracts."
"The most valuable features of JIRA Service Management are the service level agreement or management, and the ticketing system. Additionally, there are frequent updates that provide improvements."
"Two features I like about Jira are its ticketing system and its compatibility with Confluence. Also, the Knowledge Base is one of the more valuable features that would really benefit us."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"The solution needs to improve its documentation and user-friendliness."
"There are certain digital features that need to be incorporated, such as IOP."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"Aspects of HR and payroll could be better."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"Technical support could be improved."
"There is no notification regarding language upgrades."
"The deployment can be a bit complex, especially for those who are not technical."
"Its UI is a bit overwhelming for new users. That has been the problem with Jira for a long time. If they could put some fields that we could use to simplify the UI, it would be good."
"JIRA Service Management could include more AI features."
"In-built chat is missing in JIRA Service Management."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)"
"The customizations in Jira could be improved by being simplified. They are currently very complex."
IFS Cloud Platform is ranked 6th in IT Service Management (ITSM) with 29 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IFS Cloud Platform is rated 7.8, while JIRA Service Management is rated 8.2. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud. See our IFS Cloud Platform vs. JIRA Service Management report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.
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