We performed a comparison between Infraon IMS and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."
"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."
"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."
"The feature that I like the most and the best part is the customization."
"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"The backup, restore, and comparison features are all good."
"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."
"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
"It's a single system of record and it captures the relationships."
"The biggest advantage of ServiceNow is the value that it brings."
"I am impressed with the tool's incident problem change management."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"The initial setup is pretty straightforward."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"The most valuable feature of ServiceNow Discovery is its performance."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."
"Email support is a bit slow. Once you drop an email, it takes time."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"Improvements are required with the scripts used to collect the information from servers."
"They can expand on the plugins for some of the other tools."
"The solution is too high priced."
"ServiceNow is very costly."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"It creates quite a bit of duplication, so that needs to be fixed."
Infraon IMS is ranked 26th in Server Monitoring while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. Infraon IMS is rated 8.4, while ServiceNow Discovery is rated 8.0. The top reviewer of Infraon IMS writes "Provides data accuracy for availability and policy harmonization". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Infraon IMS is most compared with Zabbix, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and AWS Cloud Map. See our Infraon IMS vs. ServiceNow Discovery report.
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