We performed a comparison between Microsoft Configuration Manager and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I have found the solution to be scalable. We have around 50,000 users using the solution."
"The most valuable features are Remote Connect, SUP, Cloud functionality, Report, Query, and third-party patching."
"The ability to make collections and deploy to them has been great."
"Endpoint Manager is valuable to our organization because it allows us to connect to our enterprise from remote locations securely. The most useful feature is its robustness and scalability. It is highly scalable and flexible, allowing us to use it in various environments. Additionally, we can specialize the policies related to each device group. This ensures that each group has access to the applications they need for their work and non-work hours."
"The most valuable feature is the graphical-based reports of software updates that have been successful, the ones that have failed, and a summary of where the failures are what security breaches may occur."
"The solution has a very good set of features."
"I like its ease of use. It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments. If you incorporate Intune into it, you can have both. You can bring your own devices and corporate devices, and everything runs out of SCCM and Intune."
"This has made the management of our environment easier."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"We can scale the solution."
"The process involving the original setup of the solution is excellent."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"I am impressed with the tool's incident problem change management."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"It has been stable since deployment."
"It is a bit of an old and outdated product."
"Cloud-based improvements need to be better managed."
"The deployment process is lengthy and should be quicker to complete."
"Its client interface should be more accessible, and the notifications should be more customizable from the console. It should be more user friendly and have some kind of customized notifications so that we can use it on the client side. These are the reasons why we restricted its use only for the server environment and didn't use it on the client side."
"The ability to integrate MDM would be great."
"In spite of us being a premier customer we find the support unsatisfactory."
"Regarding this, I'd like to mention the agent situation. When the agent on an end-user device is not functioning correctly, it can be quite problematic. It would be highly beneficial if there were a self-healing mechanism in place. Essentially, if the agent becomes corrupted or encounters issues, it should be able to rectify itself autonomously. This is particularly critical because, in order to utilize a tool like MECM (assuming you're referring to Microsoft System Center Configuration Manager), we need to deploy agents, known as AsMs, on all the devices we use, such as Windows 10 or Windows Server. Sometimes, when we deploy configurations or updates, they don't apply properly due to agent issues. This issue has been present since we began using MECM around 23 years ago. Unfortunately, there is currently no built-in mechanism for the agent to detect its own problems and initiate self-repair. Microsoft doesn’t have any feature to scan vulnerabilities and hence, they could include those."
"The cost of the product can be improved."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"It creates quite a bit of duplication, so that needs to be fixed."
"Without improvement in the patters, applications can't be discovered"
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
More Microsoft Configuration Manager Pricing and Cost Advice →
Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews. Microsoft Configuration Manager is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, Microsoft Intune, BigFix and BMC Client Management, whereas ServiceNow Discovery is most compared with Tanium, Lansweeper, AWS Cloud Map, ScienceLogic and SolarWinds Server and Application Monitor. See our Microsoft Configuration Manager vs. ServiceNow Discovery report.
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