We performed a comparison between ServiceNow Discovery and SolarWinds Server and Application Monitor based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has given us an understanding of each layer from a server application."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"They have a very good network in the infrastructure of Discovery."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"The product provides great scalability features."
"The biggest advantage of ServiceNow is the value that it brings."
"Identifying the problem statement is easy."
"The most valuable feature is application monitoring."
"It's good at monitoring system-specific things like ports, services."
"The solution is end-to-end from the network and the application to the processes. Everything about the enterprise infrastructure is being covered by the solution. It's easy to use and easy to navigate and one of the leaders among monitoring solutions."
"I am impressed with the tool's AppStack feature which mainly helps us in the identification process. This feature can give an overview of the fault and help us identify the issues for performance degradation. Instead of looking at multiple places, we can look at a single place to identify the issues."
"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."
"This product can monitor application environments no matter where they reside and provides capabilities for deep insight into infrastructure."
"SSL Certificate Monitoring and Expiry Alerting"
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"It's an expensive platform."
"They can expand on the plugins for some of the other tools."
"The product could improve some of the visualization and architecture setups."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use."
"They should incorporate more artificial intelligence. There should also be more predictive features."
"Currently SolarWinds SAM offers AppInsight for modern versions of: IIS, Exchange, SQL Server. They have shown to be powerful and insightful tools. However, AppInsight needs to be offered for more applications: Citrix, SharePoint, AX, etc."
"One area that could benefit from improvement is its performance"
"It would be helpful if the solution could integrate more with the security compliances, like this IDSS, etc."
"There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot."
"The setup was complex. We had local support to assist us."
"The major concern in the product revolves around application performance monitoring since end-to-end application monitoring is not possible with the tool."
More SolarWinds Server and Application Monitor Pricing and Cost Advice →
ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews while SolarWinds Server and Application Monitor is ranked 10th in Server Monitoring with 38 reviews. ServiceNow Discovery is rated 8.0, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and Oracle Enterprise Manager, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and PRTG Network Monitor. See our ServiceNow Discovery vs. SolarWinds Server and Application Monitor report.
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