We performed a comparison between Interactive Intelligence and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The social media integration is excellent."
"Interactive Intelligence is quite user friendly."
"The performance is good, and it is easy to use."
"You can capture all the contacts that relate to an account or business, including personal details."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"The scalability is good."
"This product is lightweight."
"The most valuable features are the reporting and the custom codes."
"Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most."
"The most valuable features of the solution are reporting and dashboards."
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
"The solution's scalability has some limitations."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails. There were a couple of things I did try as well, but I wasn't able to do so. I've had difficulty in other areas too with integration. It was related to syncing my calendars. I want the tasks that I put in to automatically sync to my calendars and update my calendars, but I couldn't figure out how to do it."
"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."
"Salesforce Sales Cloud is not as simple to use as Zoho. It requires some level of expertise before you can use it. However, you can easily learn how to use the solution as you go along."
"Sales Cloud could improve in areas such as AI integration, particularly for templates."
"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."
"One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected."
Interactive Intelligence is ranked 28th in CRM with 2 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 101 reviews. Interactive Intelligence is rated 9.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our Interactive Intelligence vs. Salesforce Sales Cloud report.
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