We performed a comparison between JIRA Service Management and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."JIRA Service Management is a very user-friendly solution."
"We get software developed faster."
"One of the main advantages of JIRA is that it can be customized for our solutions. I live in Iran and we translated some parts of it into Persian and customized it with extra features. We hid other features to customize it right to the point. We provide this solution for our customers."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"Easy to use and user-friendly."
"The platform is easy to use."
"I think one of the most valuable things is that it's all integrated."
"The most important aspect of this tool is the security it provides our company."
"NinjaOne's best feature is its monitoring."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"It just works as advertised and serves the purpose for which we got it."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The tool's most valuable feature is third-party application updates."
"The installation is easy, it only took two minutes."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"With Jira, we were unable to implement time-based automation in its ticketing system. We would like a feature where we can define tickets based on severity, then tickets are automatically escalated to the next level after a set period of time if they go unanswered."
"An improvement they could add is a better management dashboard. We only use the dashboard for the administration mode. We have a dashboard that reports the state of bugs or requirements. However, customers can only view requests that they made. We are not able to share a dashboard with our manager level customers to show them all of the requests in a quick dashboard."
"I would like to see improvement in the ability to filter completed tasks."
"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."
"The initial setup is very complex."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems."
"I think the performance can be better."
"The graphical user interface could be improved."
"I would like to see more scripts for PowerShell commands."
"The ticketing system in NinjaOne is not the best."
"NinjaOne's dashboard could be easier to use."
"NinjaOne's reporting module is cumbersome."
"I want NinjaOne to improve the reports."
"The NinjaOne distribution server is highly dependent on an active directory."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while NinjaOne is ranked 7th in IT Service Management (ITSM) with 15 reviews. JIRA Service Management is rated 8.2, while NinjaOne is rated 8.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and ConnectWise Automate. See our JIRA Service Management vs. NinjaOne report.
See our list of best IT Service Management (ITSM) vendors.
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