We compared Microsoft Azure API Management and Kong Enterprise based on our user's reviews in several parameters.
Microsoft Azure API Management stands out for its customer service and variety of pricing options, providing flexibility and value for money. Meanwhile, Kong Enterprise excels in API management capabilities and advanced security features, with praised scalability and reliability. Users highlight the need for improvements in Azure's user interface and Kong's scaling capabilities.
Features: Microsoft Azure API Management is valued for its user-friendly interface, seamless integration, and excellent security measures. On the other hand, Kong Enterprise is praised for its exceptional API management capabilities, advanced security features, and comprehensive documentation.
Pricing and ROI: When comparing the setup cost of Microsoft Azure API Management and Kong Enterprise, user feedback shows that Azure API Management offers reasonable setup costs with a streamlined onboarding process. On the other hand, Kong Enterprise users have provided insights into the costs and ease of setup but no specific information on the setup cost itself., Microsoft Azure API Management has been praised for its positive ROI, with increased efficiency, scalability, cost savings, and improved API performance. Kong Enterprise also delivers favorable ROI, enhancing business outcomes, revenue growth, efficiency, scalability, cost savings, and customer experiences.
Room for Improvement: The Microsoft Azure API Management product could benefit from improvements in user experience, documentation, support, and performance. In contrast, Kong Enterprise could enhance its scaling capabilities, user interface, documentation, error handling, and performance optimization.
Deployment and customer support: The reviews of Microsoft Azure API Management indicate varying durations for deployment and setup, ranging from one week to three months. In contrast, the reviews for Kong Enterprise also show varied durations, with some users taking a week for deployment and setup, while others taking three months. The context in which these terms are used needs to be carefully evaluated for accurate evaluation., Microsoft Azure API Management has received positive feedback for its exceptional customer service, praised for its prompt and effective assistance. Users appreciate the knowledgeable and friendly support team. Kong Enterprise's customer service is highly praised too, with prompt and effective assistance and a friendly and knowledgeable support team.
The summary above is based on 50 interviews we conducted recently with Microsoft Azure API Management and Kong Enterprise users. To access the review's full transcripts, download our report.
"I like everything about it. It provides the security we need."
"The solution provides good performance."
"Good at intercepting traffic and modeling APIs around that."
"The most valuable feature of Kong Enterprise is its capability to integrate with various security tools."
"The solution's technical support is good and fast in terms of responsiveness and problem-solving skills."
"Kong Enterprise has excellent plugin support."
"It boasts remarkable speed and stability, and these qualities, particularly the gateway's resilience, are standout features for me."
"The tool's scalability is good...The solution's technical support is good."
"I like the support they provide for the APIs more than the solution itself. First of all, documentation-wise, both Microsoft Azure and even Google Cloud are up there. But in comparison, the real-time consulting and support for APIs make Microsoft stand out a little. I also like the performance. Standard public cloud provider-built APIs are more resilient and flexible in terms of what feature you want to use and what feature you don't want to use, and they're more customizable. They are more resilient in terms of performance in that particular environment because that is the design aspect of the offering. When public clouds build APIs and deploy them after testing them on their framework for a certain amount of time, I feel there is a massive difference in the product's performance. On the interface, everything is strong."
"The UI management is very easy to use."
"The documentation and configuration of APIs."
"API Management does not take long to deploy."
"Allows the possibility of VPN technology to connect your gateway directly with on-prem services"
"We're very satisfied with Azure API Management. We've had no issues with bugs, everything runs smoothly, and the connection between the cloud and the on-premise infrastructure was good."
"The most valuable features are the ease of use and it is a platform that has self-enablement for the customers to be able to register themselves."
"There were no scalability issues."
"The technical support team's response time needs to be improved."
"The OS upgrades are not as frequent as they should be and they are bulky."
"Kong Enterprise needs to improve its pricing, which starts at hundreds of thousands of dollars. Pricing should be based on API usage rather than monthly. It should improve its documentation as well."
"Because it is open-source, it should be less expensive than others."
"There should be an easier way to integrate with other solutions, even though it's the same API solution layer. Comparability will be a good improvement."
"The developer portal needs to be improved."
"Understanding the configurations and knowing what needs to be done can be a bit difficult initially."
"We are facing issues with the solution's features like reports and traffic analysis."
"An area for improvement in Microsoft Azure API Management is deployment, in particular, the deployment of versions in Oryx. The development to production instance isn't adequate for me and needs to be improved. Microsoft Azure API Management lacks automation, which is another area for improvement."
"The external policies are impossible to look at and configure."
"There is always room for improvement. There should be more analytics abilities so you can know how much traffic there is. Log Analyzer isn't well integrated with this solution."
"I would like to see better scalability and better performance."
"The solution’s security and performance could be improved."
"Microsoft Azure API Management could improve by having better integration with third-party solutions."
"Technical support could be more helpful and responsive."
"There is room for improvement in the user interface and workflow for hosting APIs, especially third-party APIs."
More Microsoft Azure API Management Pricing and Cost Advice →
Kong Gateway Enterprise is ranked 6th in API Management with 20 reviews while Microsoft Azure API Management is ranked 1st in API Management with 68 reviews. Kong Gateway Enterprise is rated 7.8, while Microsoft Azure API Management is rated 7.8. The top reviewer of Kong Gateway Enterprise writes "Provides role-based access control and can be easily customized with Lua script". On the other hand, the top reviewer of Microsoft Azure API Management writes "Efficiently manages and monetizes API ". Kong Gateway Enterprise is most compared with WSO2 API Manager, Apigee, Apache APISIX, Layer7 API Management and MuleSoft Anypoint API Manager, whereas Microsoft Azure API Management is most compared with Amazon API Gateway, Apigee, MuleSoft Anypoint API Manager, IBM API Connect and WSO2 API Manager. See our Kong Gateway Enterprise vs. Microsoft Azure API Management report.
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We monitor all API Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.