We performed a comparison between Microsoft Azure DevOps and ServiceNow IT Business Management based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Azure DevOps finishes slightly ahead of ServiceNow IT Business Management. Azure DevOps is easier to use and implement and integrates seamlessly with other Microsoft solutions. It provides excellent collaboration and the ability to monitor numerous activities all at once. Workflows are easy to learn and manage, saving time and money, which helps to keep teams productive and profitable.
"Valuable features for project management and tracking in Azure DevOps include a portal displaying test results, check-in/check-out activity, and developer/tester productivity."
"I found the Kanban board to be the most useful for my needs."
"It's graphical representation and tools are easy to use."
"The most valuable features are continuous integration and deployment, and simplicity."
"Azure is an advantage when working with other Microsoft solutions."
"The CI/CD pipeline setup is more user-friendly. You can manage various stages, and there are over 400+ plugins available for each stage."
"Version control practices have been perfect for us. It maintains a detailed history and is integrated with GitHub, which is also a Microsoft product. It is quite a game-changer."
"The most valuable feature is the complete integration between test cases, pipelines, and issue management."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The PPM module is an excellent service."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"It's a very complete solution."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"One potential enhancement in Azure DevOps could be integrating more customizable reporting features, particularly for Power BI integration."
"Microsoft could improve Visual Studio by making it easier to find the plugins you need to get your job done. Maybe they could implement an AI search instead of a simple tech search. Sometimes, people come up with a catchy name for something, and you don't know how it's spelled. For example, a developer might come up with a packet wizard and spell weird, like P-A-K-I-T."
"The ability to extend work items was more flexible than it is now. Talking version control, one of our customers had some issues because they found it very difficult to manage more than 1000 repositories for one team project."
"There are certain features, and reporting that can only be used in PowerBI, but not directly in DevOps."
"I would like to see a bit more project tracking."
"As for room for improvement, more features need to be added to the classic pipeline. The build and release pipelines are present, but there has not been much improvement there."
"I'd like to have something better for the test plan."
"The solution should have fewer updates."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"The user interface could be more modern."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The interface isn't user-friendly."
"The cost could be improved. The solution is quite pricey."
"The configurations are fine, but the user interface could be improved."
"I would like to see some artificial intelligence incorporated into the management functions."
More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →
Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 127 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. Microsoft Azure DevOps is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "Allows us to deploy code to production without releasing certain features immediately and agile project management capabilities offer resource-leveling". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Microsoft Azure DevOps is most compared with GitLab, Jira, TFS, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Jira, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management report.
See our list of best Enterprise Agile Planning Tools vendors.
We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.