We compared Microsoft Defender for Endpoint and ZoneAlarm based on users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: Microsoft Defender for Endpoint excels in file protection, encryption, and ransomware defense. It integrates seamlessly with other Microsoft security products. Users appreciate its user-friendly interface and scalability. ZoneAlarm users said the solution is user-friendly and offers comprehensive protection against various threats, including advanced firewall capabilities.
Room for Improvement: Users say Microsoft Defender for Endpoint should improve its central console and auto-recovery feature. Users also requested better reporting capabilities and integration with third-party platforms. ZoneAlarm users would like to see clearer documentation and improved integration with Check Point’s centralization solution.
Service and Support: Microsoft customer service garnered mixed feedback. Some praised the fast response times and expertise of the support engineers, while others were dissatisfied with slow replies and a lack of coordination among the support teams. Some users said that ZoneAlarm's customer assistance could be improved.
Ease of Deployment: Microsoft Defender for Endpoint's setup is straightforward. While it can be more complex for larger organizations, it is generally considered simple, particularly for smaller companies or those familiar with Microsoft environments. ZoneAlarm had a simple and fast setup.
Pricing: Reviewers say Microsoft Defender for Endpoint is fairly priced, noting that it is typically included for free with Windows or Microsoft Office 365 subscriptions. However, some users believe that Microsoft's pricing could be more affordable, and others noted that their licensing models can be complex. ZoneAlarm's pricing is considered competitive.
ROI: Microsoft Defender for Endpoint delivers cost savings, enhanced efficiency, and heightened threat management. ZoneAlarm offers a positive ROI through security improvements.
Comparison Results: Microsoft Defender for Endpoint offers sophisticated protection against ransomware, easy deployment, and smooth integration with Microsoft solutions. However, Microsoft’s customer support has received middling reviews, and users would like better compatibility with third-party solutions. ZoneAlarm provides comprehensive security measures, easy deployment, and advanced threat technologies. However, it needs better documentation and support.
"It's an enterprise solution that provides a centralized console and it supports all the platforms that we use, including Windows, Linux, Mac, iOS, and Android."
"Microsoft Defender for Endpoint has been secure and there is zero maintenance required because it updates with Microsoft Windows."
"The technical support from Microsoft is very good. We are part of the Microsoft Suite, and from being part of this we have consistent news regarding Microsoft Defender for Endpoint."
"The visibility into threats that the solution provides is pretty awesome... This is something that makes me think, "Wow, okay. If I had my own organization, I would probably get this too." It stops the threat before an employee gets phished or something gets downloaded to their computer."
"The patch updates and version updates are very good. Those happen on an automated basis whenever I'm connecting to the organization network, either through LAN or through the VPN."
"It's pretty easy to scale."
"Microsoft Defender for Endpoint is extremely stable."
"Offers good protection."
"ZoneAlarm protects all computers from viruses, spyware, and hackers."
"The solution maintains reasonable scalability."
"It is easy to use through interfaces and easy to configure each of the customizations we created based on the characteristics that we wanted."
"The solution really focused on giving more security than an antivirus."
"The phone access scan stands out as the most valuable feature for me."
"It is quick and easy to configure."
"It gives us security for the users' mobiles and ends up protecting us in a significant way."
"This antivirus is regularly updated, and the updates can be scheduled."
"Microsoft Defender for Endpoint should have more transparency. In the latest edition of Windows, Windows 11, it is a compulsory requirement to connect to a Microsoft account, which in turn has implications for Defender. This should be removed."
"Microsoft Defender for Endpoint could improve by adding more security features."
"Microsoft Defender for Endpoint can use more advertising to promote their features."
"Alerts need to be sent immediately because as it is now, you see some of them without delay and others arrive perhaps 30 minutes later, and it leaves important gaps in terms of information gathering."
"If the solution could be integrated more with Defender for Cloud, to be more unified, that would help. It is good now, but even more integration could be done with Defender for Cloud. We see two different portals. If Defender for Endpoint could be ported to the CSPM, Defender for Cloud, that would make things even easier for us."
"In India at least, it seems to be a bit more expensive than other options."
"Sometimes the software doesn't work the way we expect it to, and in those cases, we can't communicate with a device because it may be infected."
"The product itself does not necessarily need improvement, but the support and implementation of the product are the disaster cases."
"I would like it to be integrated with the Check Point centralization solution like Infinity Portal. It would be great to be able to manage it through the same website."
"We'd like better performance of the network equipment. There are high-speed environments where an immediate response is required."
"The support is not always so effective."
"Some of our users say that the interface is a little bit outdated for 2020, and want it to be more modern and cozy."
"They should release a single update with all the necessary characteristics to avoid being in a cycle of consecutive updates."
"ZoneAlarm should be a light application that does not take too much memory in mobile phones."
"They need to update and improve the features available for Mac."
"Perhaps the primary area for potential enhancement is to make it faster, ensuring a more seamless experience while maintaining robust security features."
More Microsoft Defender for Endpoint Pricing and Cost Advice →
Microsoft Defender for Endpoint is ranked 1st in Anti-Malware Tools with 182 reviews while ZoneAlarm is ranked 15th in Anti-Malware Tools with 11 reviews. Microsoft Defender for Endpoint is rated 8.0, while ZoneAlarm is rated 8.2. The top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". On the other hand, the top reviewer of ZoneAlarm writes "A highly stable solution that protects computers from viruses, spyware, and hackers". Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, SentinelOne Singularity Complete, CrowdStrike Falcon and Cortex XDR by Palo Alto Networks, whereas ZoneAlarm is most compared with Check Point Harmony Endpoint, Malwarebytes, F-Secure Total, Symantec Endpoint Security and Bitdefender GravityZone EDR. See our Microsoft Defender for Endpoint vs. ZoneAlarm report.
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