We performed a comparison between OpenText Universal Discovery and Universal CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of this solution is the discovery."
"It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."
"It scales easily with future expansion."
"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
"The auto-discovery feature is great."
"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
"The product is easy to set up."
"The product's initial setup phase was simple."
"We were previously using spreadsheets to keep track of everything. ServiceNow CMDB has enabled us to consolidate all this information into one place, which helps with audits and reporting. It also improves visibility."
"The stability is about the same as other platforms. It's not perfect, but it's pretty good. The scalability of the solution is good."
"The most valuable feature of ServiceNow CMDB is that it provides transparency and tracking of CI usage across multiple process owners or service owners."
"As I work based on the IT governance framework, what I like best about ServiceNow CMDB is ITSM, so incident/service request management. I also like that it can be useful for project portfolio management."
"It has helped in tracking hardware and software and reducing overall costs."
"ServiceNow CMDB is fully integrated and complete. ServiceNow has modules for everything an IT service company needs, and it's flexible."
"One important element is automation. We can back up and manage multiple configurations. It also enables password self-service."
"Improve the GUI and documentation."
"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
"Making it simpler to set up and understand would be a big improvement."
"The page loading is very slow."
"The implementation could be simplified."
"There are areas that could be improved, but that's a longer discussion. It all depends on what you are looking to do with it and then it becomes an issue of how do you configure the CMDB accordingly."
"If you have multiple tools that are going to ingest data into the CMDB, you need to be careful of what rules we write to ensure that they fall in place."
"We have various service levels and SLAs for our customers like platinum, gold, etc. Each SLA has an associated hardware and computing configuration. We cannot define that in ServiceNow for each customer. For example, a customer with 100 servers might be in the platinum category while a client with 25 would be in gold."
"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."
"Definitely, the price needs to be lower because there are clients that I work with who cannot afford ServiceNow. I have to end up proposing alternate solutions to fit their budget."
"There's room for improvement in terms of integration."
"An area for improvement in ServiceNow is the reporting because there are reporting features that would be better when done within the platform, rather than having to buy the performance analytics model. There is so much difference between the dashboarding that you can do from the platform versus what's on the performance analytics model. Some of the features currently available within performance analytics would be good to have within the platform because sometimes, customers will say that the tool is okay, but it's not enough, so you'll need to go with the performance analytics model, and that's costly."
"If you select any CI, the associated applications with that CI should also be made available for users since, currently, the tool lacks such a feature."
More OpenText Universal Discovery and Universal CMDB Pricing and Cost Advice →
OpenText Universal Discovery and Universal CMDB is ranked 5th in Configuration Management Databases with 11 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. OpenText Universal Discovery and Universal CMDB is rated 8.0, while ServiceNow CMDB is rated 8.6. The top reviewer of OpenText Universal Discovery and Universal CMDB writes "Secure with a quick setup and helpful support". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". OpenText Universal Discovery and Universal CMDB is most compared with , whereas ServiceNow CMDB is most compared with BMC Atrium CMDB, Device42 and IBM Tivoli CMDB. See our OpenText Universal Discovery and Universal CMDB vs. ServiceNow CMDB report.
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