We performed a comparison between Pega BPM and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."
"In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"The product helps you to build faster."
"Fast prototyping."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"The most valuable feature of Pega BPM is its architecture."
"The solution provides us with a very good dashboard."
"The process and the workflows are amazing."
"When compared to Siebel, the Salesforce Platform is easier to use."
"The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation."
"It works beautifully. I haven't had any errors."
"The entire solution is very customizable and you are able to add many functionalities."
"The most valuable feature is ease of use."
"I like it because of the fact that it lets me know what I'm working on and what I've recently worked on. It also helps me and allows me to do tracking. If I want to go out and find out how many times I've touched customers, I can find that information out. It tracks such information, and we use it. If we send any type of promotions out, it tracks who gets those promotions and how they've responded to those promotions."
"Salesforce is the best one out there."
"The solution would benefit from more integration capabilities."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."
"This is a quite expensive product."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"The solution could be more scalable."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"Pega's technical support could be better."
"It may be slow, but that is relative. When compared to Siebel CRM, which was large, clunky, and extremely slow, Salesforce seemed fast to me."
"The biggest challenge we had was the cost and the licensing."
"The initial setup process was a complex thing to do because four different organizations were working together."
"What could be improved in the Salesforce Platform is the price. The platform is too expensive. The implementation time for the platform is also longer than expected, so that's another area for improvement."
"An improved UX may be helpful in the solution's next release."
"They should provide access to data quality tips and tricks to make it better."
"It would be better if they can add more from the pricing and functionality perspective. It is very expensive. I would be more than happy if they drop the prices. From the licensing perspective, if they can add more functionality, I would be more than happy."
"I don't have any notes for improvement. It serves us well."
Pega BPM is ranked 7th in Rapid Application Development Software with 57 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews. Pega BPM is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Pega BPM writes "Fastens application development and has all the features to meet the requirements of our customers". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and Mendix, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Google Cloud. See our Pega BPM vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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