We performed a comparison between Qualys VMDR and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The reporting functionality is great."
"Qualys VM had a recent upgrade and the newer version is supporting the cloud."
"It's very configurable to adjust impact to systems."
"Qualys VM's best features are vulnerability management and customizable scoring."
"The Vulnerability Management and Patch Management features are the most valuable features of this solution."
"The process of defining and discovering scans is organized efficiently."
"The most valuable feature is the ability to run different capabilities with the same agent. With only one agent, we can have EDR, vulnerability management, compliance and some basic SaaS security capabilities."
"It is very easy to use and there are lots of options. We can usually easily go through it and all of the things we want to configure, and we can configure everything to our specifications very easily."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"This solution could be improved by extending the agent capabilities to different operating systems including Mac and Linux. We would also like the capability to easily check for vulnerability in assets in the IOTs."
"Reports were lacking somewhat on the customization side."
"Sometimes the scanning can get overwhelmed and start to drag when a lot of users are trying to scan at once."
"Qualys VM's machine learning and artificial intelligence features could be improved."
"Make some minimal dashboard improvements."
"One of the biggest issues from the clients' perspective is that all Qualys computing is on the cloud."
"The reporting and dashboards could improve in Qualys VM. However, they have improved since the previous versions."
"Qualys VMDR is basically susceptible to false positives, and false negatives."
"Integration was a major limitation with SummitAI."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
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Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. Qualys VMDR is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our Qualys VMDR vs. SymphonyAI IT Service Management report.
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