We performed a comparison between Sales Creatio and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Intuitive, low-code CRM platform that's easy to integrate and use."
"Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option."
"I like Creatio's workflows, automation, and no-code features that we can update as we wish."
"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."
"There's not a single CRM out there that is quite as flexible as Creatio CRM."
"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."
"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."
"Zoho CRM is very simple and easy to use."
"The platform has a valuable lead qualification feature."
"There's no installation required."
"We can customize the solution the way we want to."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"Zoho CRM integrates easily with customer service workflows."
"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"There is still some room for improvement in the overall look and feel of the software."
"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."
"Sales Creatio should include better customizations."
"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."
"Creatio's mobile app could be more intuitive."
"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."
"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."
"The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved."
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"The solution's feature for forecast has limitations."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"We'd like the solution to be less expensive."
Sales Creatio is ranked 20th in CRM with 8 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Sales Creatio is rated 9.0, while Zoho CRM is rated 8.0. The top reviewer of Sales Creatio writes "Low-code, intuitive, and easy to use CRM platform". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Sales Creatio is most compared with QuickBase, Microsoft Dynamics CRM, Oracle Fusion Service and Salesforce Sales Cloud, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and IQVIA Orchestrated Customer Engagement. See our Sales Creatio vs. Zoho CRM report.
See our list of best CRM vendors and best Sales Force Automation vendors.
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