We performed a comparison between Salesforce Commerce Cloud and Shopify based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"The ease of customization is valuable."
"Not having to worry about maintaining one's own infrastructure."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"The pipeline and lead management features are the most valuable."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"The solution is quite stable."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"The most valuable feature is its strong SEO capabilities."
"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."
"For the initial setup phase, many online tutorials are available, making the process easy."
"Shopify can be used without any coding knowledge."
"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."
"It has a brilliant inventory system to help you manage your store."
"There is always room for improvement with any solution."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"In the next release, Commerce Cloud should add CRM dashboards."
"The dashboards for this solution could be improved."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"The solution should have more and faster reporting, as well as better performance."
"Pricing is a disadvantage because it is expensive."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"Many of our clients complain because it's costly and not an open-source."
"The order processing and saving of the changes for the product should have automatic functioning."
"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."
"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while Shopify is ranked 5th in eCommerce Platforms with 8 reviews. Salesforce Commerce Cloud is rated 7.8, while Shopify is rated 8.4. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of Shopify writes "A tool that helps businesses streamline their online sales processes". Salesforce Commerce Cloud is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Sana Commerce, whereas Shopify is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, Zoho Commerce and Fabric Commerce Platform. See our Salesforce Commerce Cloud vs. Shopify report.
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