We performed a comparison between Salesforce Platform and SAP Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two PaaS Clouds solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a great platform. It's definitely an improvement from the GCP application that we were using previously."
"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."
"A great platform to import, manage and save customer data."
"What I like about the Salesforce Platform, in particular, its enterprise edition is that apart from its many features, you can have a wider view of the customers, a 360-degree view. I also enjoy managing opportunities in the Salesforce Platform a lot because it's easier and gives you a wider view, compared to HubSpot."
"The process and the workflows are amazing."
"I love the report building that is available."
"Salesforce is the best one out there."
"One of the main features of the solution is it is flexible."
"I found flexibility most valuable in the SAP Cloud Platform. It's a simple tool that's good even for first-time users."
"The ability to expand it whenever required has been great — it's very simple."
"To be able to define multiple sub accounts in order to accommodate and separate development, test, and productive environments."
"The integration flows are the most valuable feature of this solution."
"The dashboard provides pretty good clarity."
"The solution is very useful and interactive with a dashboard for viewing other interfaces."
"The solution can scale."
"Great Integration Suite, with CPI being its stable component."
"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."
"The marketing automation needs improvement."
"Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using. For whatever solution we wanted, we had to think for ourselves and design it all on our own. And, unfortunately, there were some components that were not really mature in the beginning, like Tableau for example."
"The integration of Salesforce with other solutions could be improved."
"I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense."
"I would like to have integration with Google."
"It could have a lot more customization options in terms of fonts and reports. There should be an even lighter version with just two or three fields. It could be a bit more light if the field guys want to use it on a mobile phone on the road. For deploying it for CRM, maybe we can have our customer database, project funnels, and projects to help us in managing our supply chain business."
"They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way"
"The product could be improved for consistent user interfaces."
"Planning features are limited to the finance module."
"The main problem is that there aren't any easy migrations from SAP PO to SAP CPI, so from process orchestration to cloud platform integration."
"The product needs improvement for serverless native integrations. They should opt for serverless features as all the customers worldwide choose cloud-based products."
"SAP Cloud Platform's installation is not straightforward. You need a person with knowledge to handle it."
"The product's price is an area of concern where improvements are required."
"Usability is a challenge most of the time and not being able to get all of the information."
"We need to connect our ERP solution via the VPN. We need to make sure our ERP solutions aren't exposed to the outside world. Our teams really struggle with this."
Salesforce Platform is ranked 8th in PaaS Clouds with 81 reviews while SAP Cloud Platform is ranked 6th in PaaS Clouds with 38 reviews. Salesforce Platform is rated 8.2, while SAP Cloud Platform is rated 7.8. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of SAP Cloud Platform writes "Provides seamless integration with CTI for streamlined data synchronization but complexity and challenges in migrating existing applications to the low-code model for custom application development". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and OutSystems, whereas SAP Cloud Platform is most compared with Amazon AWS, Microsoft Azure, Google Cloud, Mule Anypoint Platform and Microsoft Azure Logic Apps. See our SAP Cloud Platform vs. Salesforce Platform report.
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