We performed a comparison between Serviceaide ChangeGear and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The product is quite stable."
"It is a highly scalable solution. You can easily add more users through the portal within seconds."
"The solution doesn't have any bugs."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The initial setup is easy."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"Zoho Desk needs to be enhanced to support IT service management policies."
"There is room for improvement with the pricing."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"There is room for improvement in customer service and support. It could be more knowledgeable."
"It could be easier to link Zoho Desk and Outlook."
"Sometimes, the solution has some email issues in a new data center."
Earn 20 points
Serviceaide ChangeGear is ranked 31st in Help Desk Software while Zoho Desk is ranked 6th in Help Desk Software with 19 reviews. Serviceaide ChangeGear is rated 7.6, while Zoho Desk is rated 8.4. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Serviceaide ChangeGear is most compared with ServiceNow and BMC Helix ITSM, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Freshdesk. See our Serviceaide ChangeGear vs. Zoho Desk report.
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