Avada Software Infrared360 Reviews, Competitors and Pricing

Tech3b8c

tech at a tech company with 51-200 employees

Jun 22, 2017

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Some of the valuable features include group and role management functions.

Pros and Cons

"We have easily created use case testing harnesses for specific flows that incorporate various message types."

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."

How has it helped my organization?

With the use of the packaged MQ explorer eclipse thick client, there was a significant amount of time spent configuring each local installation and making sure environmental settings were individually validated to provision each client's access. The use of the IR360 administrative console has removed that variable, because of the use of a common interface managed via a browser. The IR360 central security configuration management is what drives the distributed access control via a group/role matrix we've set up according to our business. As we get more granular within our estate, we are able to support the scale out to create groups/roles to support new areas as required.

What is most valuable?

Some of the most valuable features we use include group and role management functions. These allow us to provision access to various development and support groups across the middleware estate. This provides a more transparent view into our messaging infrastructure flows. We have easily created use case testing harnesses for specific flows that incorporate various message types. This has been successfully used by different groups.

What needs improvement?

We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place.

What do I think about the stability of the solution?

We have had the application running previously on WAS and have only recently migrated it to use the Tomcat StandAlone installation. We have found both to be quite stable.

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What do I think about the scalability of the solution?

Management of our entire Middleware MQ estate on IR360 for the past five years has not yielded any scalability issues.

How are customer service and support?

I would give the level of Avada technical support we have received a solid 10/10.

Which solution did I use previously and why did I switch?

We did use, and still use, an agent-based middleware monitoring solution which feeds into a single pane of glass monitor for first level support alerting. Although there is overlap between the technology products, our development and administrative middleware teams use IR360 for deep dive and evidence collection efforts around troubleshooting and testing support.

How was the initial setup?

There is planning involved at the beginning stages, when you must plan the logical layout of the groups and roles. It is quite straightforward from this point onward. Documentation is clear and Avada support has provided clarification or suggestions upon our requests.

What's my experience with pricing, setup cost, and licensing?

Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years.

Which other solutions did I evaluate?

I had evaluated other agent based solutions which met limited requirements and found that the administrative overhead to manage those solutions required a much larger team. IR360 does not require a large team to manage our entire middleware estate and allows the leveraging of a logical model of reuse.

What other advice do I have?

Attempt your PoC with IR360 and incorporate your business to be the recipient of IR360 reporting. Reporting is 50% of any solution like this!

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user3396Team Lead at Tata Consultancy Services

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Jul 5, 2017

Cool review

it_user11175

Engineer with 1,001-5,000 employees

Oct 8, 2013

Easy to deploy, add users, and migrate. Extremely responsive to all of our questions.

We were one of the first to use Infrared360 and from a customer service standpoint, we still feel like their only customer because they are extremely responsive to all of our questions, issues, and enhancement requests. Having had extensive experience in management and monitoring solutions, I can tell you what I REALLY love about Infrared360:
1. It is EASY to deploy and I don't have to deal with any agents or code on each server running a qmgr or web server that I want to monitor and manage.
2. It is EASY for me to add users and to control what they have access to and what level of access they have to any given environment or object.
3. I have migrated the server to 3 different web server platforms because of changes in our enterprise. The migrations were always easy to accomplish and Avada support has been with us every step of the way.
4. It is EASY to update server releases, whether interim releases or full releases. I have been thru 2 full release upgrades and they were relatively pain free and introduced additional value and functionality that made it well worth the effort.
5. We were able to LDAP enable our Infrared360 login with very little trouble. Again, Avada support worked with us every step of the way to make sure we got things working the way we needed to.
6. No end user client installs. Being able to use your favorite web browser is a big plus and I don't have to worry about installing and maintaining 120+ desktops so that our developers, testers and administrators can access their MQ environments in a meaningful and secure way.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

Avada Software Infrared360

December 2024

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fjb_saper

WebSphere Architect at a tech services company with 51-200 employees

Feb 24, 2020

Excellent Customer Service, Technical Support and Straightforward Setup

For how long have you used this product?

- Evaluation during 2 months

Which features of this product are most valuable to you?

- MQ monitoring

Can you give an example of how this product has improved the way your organization functions?

- It brings to the fore the relevant events in WMQ and allows a focused troubleshooting

What areas of this product have room for improvement?

- Graphing of results and metrics is not quite there yet but the support staff is helpful in this area

Did you encounter any issues with deployment, stability or scalability?

- No

Did you previously use a different solution and if so, why did you switch?

- Cost was a factor.

Before choosing this product, did you evaluate other options? If so, which ones?

- No

How would you rate the level of customer service and technical support?

- Excellent

Was the initial setup straightforward or complex? In what ways?

- Quite straightforward

Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?

- In House

What is your ROI on this product?

- Due to slippage of project time tables no ROI at this time

What was your original setup cost for this product and what is your day-to-day cost of using this product?

- Original setup (less than a day to get started.) Complete setup can be achieved within a few days. No specific administrator of the tool required.

What advice would you give to others looking into implementing this product?

- Do a POC and expand from there. The setup is quite intuitive. Some help from support will clarify where the understanding of the implementer may be lacking.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user4401Developer at a transportation company with 1,001-5,000 employees

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Apr 29, 2014

By using a VPN, is it possible to access Infrared360 from a Samsung Galaxy mobile phone?

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fjb_saper

WebSphere Architect at a tech services company with 51-200 employees

Feb 27, 2016

Easy to install and configure, permission matrix is present. Recommended for monitoring WMQ.

Excellent product, easy to install, easy to configure, permission matrix is present, extension capabilities like URL monitoring or testing.

The latest version has a real nice display change and excellent set up for your very own customized Dashboard (2016)

Graphing capabilities are not top notch yet but product support is responsive to your needs.

Deployment and support: Excellent

Looked at the product for monitoring WMQ and I would recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user4401Developer at a transportation company with 1,001-5,000 employees

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Apr 29, 2014

I like Infrared360's platform independence, the fact that it is 100% web compliant and it can support external services like LDAP, Web Services, Java Services, Alert Services, databases and other messaging services. Infrared360 can be accessed from any location via web browser without applets or servlets. Regarding security, the user can access all permitted platforms using a single user ID. It provides complete historic audit trail and the user can see only what he is permitted to see and do only what he is permitted to do.

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it_user11319

MQ Administrator at a government with 501-1,000 employees

Jun 16, 2014

Great tool and superb customer service.

We were really impressed with Avada’s sensible approach, and how Infrared360 was architected.
There was an incredibly low overhead standing IR360 up. It was so easy. Even easier with the standalone version.
The implementation was simple and easy. Installing the standalone version was even easier, and upgrades are the easiest.
We found logically segmenting visibility for each line of business streamlines management of middleware and the myriad of applications.
IR360 removed bottlenecks
Failures and missed SLA’s have been avoided
We've reduced operational cost
We've reduced maintenance cost
Proactively resolve issues and prevent problems
With the same people, they could accomplish more
Users picked up really quickly. Very little training required
Superb customer service and support. Communication is excellent
We now need less intervention from Admin side
Infrared360 is reliable, provided additional functionality and great flexibility
We've provided granular access control to our Development team
We were able to use IR360 to run our internal scripts
With IR360 we can create tiered alerts and push them out in a number or ways, including automate actions

Disclosure: I am a real user, and this review is based on my own experience and opinions.