BeyondTrust Endpoint Privilege Management Reviews

We are a technical services company and this is one of the solutions that we provide for our clients. It is used to manage privileged access for our customers and their server resources.

One of our customers had administrators that shared credentials to access some of their enterprise applications. We needed to remove those credentials because they were compromised at some point, leaving other people to access them and the organization was not able to keep track of who was logging in, or what they were doing at any particular point in time. Implementing this solution has allowed us to remove most of the credentials from those applications move them into a proper management facility.

The most valuable feature is the asset discovery, which makes it very easy to locate and identify assets and pull them into the manager.

The help system should be improved to provide a quick help guide with each tab within the solution, which explains what each particular function does. This would help because sometimes, you can get lost and you find yourself going back to see what the functions do. Have at least a very small hint for some of the key functions would go a long way to help with deploying and using the system.

Better pricing would help this solution to grow in the Nigerian market.

I have been using BeyondTrust Endpoint Privilege Management for just less than three years.

This is a stable solution.

Our customers have been relying on what they have, and thus there has been no reason to scale.

We have been in touch with technical support and we are satisfied with them.

We offer a variety of competing solutions to our clients, such as CyberArk. In general, the competitors are cheaper in price. I have not personally used other solutions because it was BeyondTrust that brought me into the privileged access management realm.

The initial setup is a bit complex and not particularly straightforward. Deploying this solution for the first time took about a month.

Our in-house team handled the deployment.

This solution is expensive compared to its competitors.

This is a good solution that I would recommend, but in the Nigerian market, the price of this solution is challenging. Many companies are choosing competing solutions like CyberArk because the cost is lower. If the price were more friendly then it would have a better share of the market.

I would rate this solution an eight out of ten.

At one point, our users shared credentials to access some enterprise applications within our environment. We had to take off user credentials because those credentials were getting compromised at one point. We also had trouble keeping track of who logged in or when people were doing work at any given period of time. With this solution, we're able to log the credentials from those applications and then move it into the facility for proper credential management.

The asset discovery feature is the solution's most valuable aspect. It's very easy to pull assets into the database of the solution manager.

The deployment process should be clarified or made simpler. It would be helpful if the solution had in-app tutorials for users to look at as they progress through the system. Sometimes we get lost and need to go back to check what exactly the function was. There should be small hints around major key functions. It would go a long way in speeding up the deployment process.

I've been using the solution for less than three years.

The solution is stable.

I can't say how scalable the solution is because I don't have too much experience in the matter. For how we are currently using it, we haven't had a reason to scale the solution. Our customers would know better, but it's my sense that BeyondTrust offers much more access compared to a competitor like CyberArk.

We didn't previously use a different solution.

The initial process is not straightforward. It's a bit complex. Deployment took about a month for us.

We handled the deployment in-house with the help of our own team.

The pricing is quite high.

We didn't evaluate other options. We were already using BeyondTrust and it seemed a natural extension to add this solution as well.

We're a BeyondTrust reseller.

I'd recommend the solution. However, the pricing is not competitive and I find in the Nigerian market we're losing ground to CyberArk because the pricing is so unfriendly for the region. They need to try and match their competitors here in order to stay competitive overall in the market.

I'd rate the solution eight out of ten.

Simplifies server access without password distribution.

Password management, as it is a core function; passwords are a frequent hacking point.

All products have room to improve. I would like to see support for many more systems, such as AS400.

No issues with stability.

I have not had a chance to scale out.

My support has come from the sales engineering team, not the support team, and I would rate the support at nine out of 10.

For a production environment, the setup is easy. For a PoC it is a different scenario.

Take care regarding the SQL database.

Our primary use case of this solution is data access management. When you have a complex infrastructure you obviously need a solution that can monitor the activities that are going on in the infrastructure. The usernames, passwords, and activities have to be monitored, and this program helps you with that.

So it is nothing but a monitoring and security tool that will monitor all the infrastructure activities and help you to manage the passwords of the infrastructure so that the passwords are not being exposed to the third parties or your users. These passwords will be secure in your infrastructure and be rotated as part of the compliance policies.

There are a few points that are lagging in the technology and I think updated versions should be available more frequently.

So the program updates are very rare and the frequency is too far apart to take care of bug fixes and adding the latest features. 

I have been working on BeyondTrust Endpoint Privilege Management for about three years now.

BeyondTrust is lagging on stability because it is a merger with Bomgar and so there are three, four technologies included in that. So the stability is still not how it should be.

The program is scalable. It is reliable and to be deployed in a complex infrastructure, will be no problem. It can handle the load. Almost all our clients are enterprise level. So we have good partners and clients with enterprise architecture and complex infrastructure.

The implementation is quite easy because the documents are always online. So you can do the installation yourself. But it is always better to have certified engineers to do the implementation so that you can design the infrastructure in a more secure way. When you have certified engineers, they have their own strategies to do the implementation, which is good in the long run. The deployment, however, is easy and very straightforward.

For a program like this, you want your infrastructure to be stable for more than five years or 10 years. So when you do the deployment with the help of certified engineers, they will have their own strategy of doing the installation and implementation so that managing the operations of such solutions will be easy for you. Yes, you can do the installation on your own, but it is always better to have some certified engineers.

This program has a good reputation in the market and it is more required for the security of your infrastructure. It is a product that you can trust. The only thing I'm looking for in the next version is that the bug fixes have to be more frequent and the solution has to be more reliable and more flexible. On a scale from one to 10, I'll give it a six.

We use it for the password management (of privileged password management).

Privileged password management.

It should support XWindows Remote Desktop Access Protocol for Linux/Unix.

I would like more connectors for other security software/systems. A password is needed to access their security systems.

No stability issues.

It scales easily.

I would rate their technical support as a nine out of 10. I have a technical support contact in Singapore.

We did not previously use another solution.

The initial setup was easy.

For a Windows/Linux/Unix mixed environment, it is a good product to management privilege account passwords to prevent security breaches.