What is our primary use case?
This solution is essential to protect browsing against zero-day malware and zero-day phishing in a simple and easy-to-manage way.
With this solution, users can browse without worries, focusing on their work and not on security. In addition, this solution is available for all common systems (Windows, Mac, and Chrome OS), so you can avoid big scares with it.
This solution is easily managed from a console in the cloud and only requires deploying an extension in browsers, which facilitates its administration.
How has it helped my organization?
With this solution, users' browsing is automatically protected against zero-day phishing and zero-day malware, all with almost no configuration required. In addition, you can monitor that corporate passwords are not reused, which further reduces the chances of falling into phishing.
All these protections are maintained wherever the user is, which makes it perfect for teleworking.
In my particular case, unfortunately, only a few of us in the organization have this solution installed. The rest of the users continue with these threats.
What is most valuable?
This solution has multiple protections, with Zero-phishing being the most different from the rest of the solutions on the market since it is capable of detecting and blocking all new phishing attacks quickly and easily.
The second most differentiating factor that offers effective protection is Threat Extraction. It allows us to safely download any document in a few seconds, eliminating their active content and thus avoiding the risk of malware. If the original document is necessary, it can be downloaded after the file is analyzed by its advanced sandbox system.
What needs improvement?
This solution has multiple protections that are generally very simple to configure and work quickly with little intrusiveness for the user. In the case of document download zero-day threat protection, Threat Extraction, this is not exactly the case.
It works very well, however, it is very annoying for users, since it does not always work in the same way and sometimes it makes it show you the same window twice for each file to indicate where you want to save it. The ease of handling should be improved, as it is currently intrusive and some users don't like it.
For how long have I used the solution?
I've used the solution for about seven years.
What do I think about the stability of the solution?
It is very stable and only has a few times a year where the console cannot be accessed, although the solution still works due to updates.
What do I think about the scalability of the solution?
It is a very scalable solution since the client is very light and the management is done from a console in the cloud.
How are customer service and support?
The customer service is very good, however, the support is somewhat slow and heavy.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have tried several solutions and this seems to me the most complete and safest.
How was the initial setup?
The initial configuration is done in about ten minutes and then all you have to do is load the extension in the browsers.
What about the implementation team?
We implemented the solution internally.
What was our ROI?
By being able to avoid a first virus or phishing, ROI is achieved.
What's my experience with pricing, setup cost, and licensing?
It is an economic solution and very focused on the protection of navigation. It is also easy to configure, deploy, and manage.
Which other solutions did I evaluate?
We also looked at Crowdstrike, Symantec, Bitdefender, Netscope, and AVG.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: I work with this and other providers, always looking for the best solutions for our clients.