Prisma Access by Palo Alto Networks Reviews

Name: Prisma Access by Palo Alto Networks
Brand: Palo Alto Networks
Rating: 4.1 (62 reviews)

Vendor: Palo Alto Networks

4.1 out of 5

62 reviews
92% willing to recommend

1,488 followers

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What is Prisma Access by Palo Alto Networks?

Prisma Access by Palo Alto Networks provides consistent security for all users and applications across your remote networks. Prisma Access grants users safe access to the cloud and data center applications and the internet as well. In addition, the solution combines all of your security and networking capabilities into a single cloud-delivered platform, enabling flexible hybrid workforces.

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Prisma Access by Palo Alto Networks is the #1 ranked solution in CASB solutions, #1 ranked solution in top Secure Access Service Edge (SASE) solutions, #2 ranked solution in top ZTNA services, #3 ranked solution in top Web Security Gateways, and #5 ranked solution in top Enterprise Infrastructure VPN solutions. PeerSpot users give Prisma Access by Palo Alto Networks an average rating of 8.2 out of 10. Prisma Access by Palo Alto Networks is most commonly compared to Cisco Umbrella: Prisma Access by Palo Alto Networks vs Cisco Umbrella. Prisma Access by Palo Alto Networks is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Buyer's Guide

Prisma Access by Palo Alto Networks

March 2025

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Featured Prisma Access by Palo Alto Networks reviews

Partha Dash

Global Network Tech Lead at Thoughtworks

There are definitely a number of things that could be improved. One of them is geographic coverage. China is still an issue because the solution does not operate there properly due to government regulations. I believe Palo Alto is trying pretty hard to get into partnerships with Alibaba and other cloud providers, but they do not have the same compelling offering in China that they have in the rest of the world. Businesses that are operating within China have to be very sure to evaluate the solution before making a buying decision. It is not an issue with Palo Alto, rather it is predominantly the result of government rules, but it's something that Palo Alto needs to work on. There is also room for improvement when it comes to latency in a couple of regions, including India and South America. They might have to increase their presence in those locations and come up with more modern cloud architectures. The third area is that, while Palo Alto has understood the essence of building capabilities around cloud technology and have come up with a CASB offering, that is a very new product. There are other companies that have better offerings for understanding cloud applications and have more graceful controls. That's something that Palo Alto needs to work on.

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TejasJain

Sr. Cloud Security Architect at tejain@deloitte.com

It is a managed firewall. When you run into issues and have to troubleshoot, there is a fair amount of restriction. You run into a couple of restrictions where you don't have any visibility on what is happening on the Palo Alto managed infrastructure, and you need to get on a call to get technical assistance from Palo Alto's technical support. You have to get them to work with you to fix the problem. I would definitely like them to work on the visibility into what happens inside Palo Alto's infrastructure. It is not about getting our hands onto their infrastructure to do troubleshooting or fixing problems; it is just about getting more visibility. This will help us in guiding technical support folks to the area where they need to work.

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Nikolay Dimitrov

Cyber Security Engineer at Paysafe / IBM

It can be improved if some customers want to use Prisma Access only for web traffic. Currently, it is a bit limited. Zscaler works better for web traffic. Zscaler's agent application on your computer can configure the proxy settings automatically, whereas Palo Alto's GlobalProtect agent is only a VPN solution. You can't use it also as a secure gateway agent to force the computer to have the settings to send the data to Prisma Access. They suggest using other techniques to force the computer to use Prisma Access for a secure web gateway solution. So, Zscaler is more like a secure web gateway, and Prisma Access is more like a full VPN solution. I see the limitations of both vendors. Palo Alto needs to improve the GlobalProtect agent to work as a secure web gateway agent, not only as a VPN agent because some companies would want only a secure gateway. They wouldn't want a full VPN. So, Palo Alto has to make the VPN agent work as a secure web gateway agent for those customers who want only the secure web gateway solution. Other vendors' agents, including ForcePoint which I don't like at all, can do that. One feature that I find missing in Prisma Access, as well as Palo Alto firewalls, is that they can't insert the 644 header. I want to be able to see the IP address of the users basically. My understanding is that almost no firewall can do this. It is not only Palo Alto, but it would be good to have this feature. The only vendor that I know can insert it is FortiGate, but with them, many other things don't work.

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Prisma Access by Palo Alto Networks mindshare

Product category:

As of March 2025, the mindshare of Prisma Access by Palo Alto Networks in the Secure Access Service Edge (SASE) category stands at 17.5%, down from 19.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Secure Access Service Edge (SASE)

PeerAnalyst reports based on Prisma Access by Palo Alto Networks reviews

Type	Title	Date
Category	Secure Access Service Edge (SASE)	Mar 25, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 25, 2025	Download
Comparison	Prisma Access by Palo Alto Networks vs Zscaler Zero Trust Exchange Platform	Mar 25, 2025	Download
Comparison	Prisma Access by Palo Alto Networks vs Cisco Umbrella	Mar 25, 2025	Download
Comparison	Prisma Access by Palo Alto Networks vs Cato SASE Cloud Platform	Mar 25, 2025	Download

Title	Rating	Mindshare	Recommending
Cisco Umbrella	4.4	10.0%	97%	113 interviews Add to research
Zscaler Zero Trust Exchange Platform	4.2	9.9%	98%	63 interviews Add to research

Valuable Features

Prisma Access by Palo Alto Networks offers valuable features like remote access, user integration, and zero trust security. Its next-gen firewall and WildFire provide robust threat prevention. Users benefit from traffic analysis, URL filtering, and scalable cloud-native architecture. Auto-updates ensure continuous protection. Its seamless integration with other platforms, user-friendly design, and real-time monitoring enhance user experience. Prisma Access comprehensively secures both web and non-web apps, offering centralized management and highly configurable security controls.

"Prisma Access is very stable, and I am very much satisfied with its stability, rating it nine to ten out of ten."
"The most valuable features are ZTNA 2.0, CASB, Threat Prevention, and Autonomous Digital Experience Management (ADAM)."
"The overall rating for GlobalProtect is nine out of ten."

Room for Improvement

Prisma Access by Palo Alto Networks needs better integration with third-party apps and more comprehensive customer support. Users request easier policy management and an improved user interface, particularly in reducing latency and complexity. Enhancing features such as handling custom applications, supporting SASE and VPN, expanding geographic coverage, and offering detailed documentation would improve overall usability. Pricing and update frequency are also concerns. A more intuitive dashboard and improved monitoring and authentication options are essential.

"Palo Alto's operational and support model needs improvement since we have faced issues with resolving problems."
"Pricing for Prisma Access and Prisma SD WAN is high due to the need for different hardware flavors like IONs."
"GlobalProtect can face challenges with latency, especially when remote workers connect to centralized locations."

ROI

Prisma Access by Palo Alto Networks yields substantial benefits including enhanced security and reduced infrastructure costs. It mitigates malware risks and supports Zero Trust contracts, leading to decreased operational expenses. Organizations note significant time savings in vulnerability management and appreciate its integration ease and scalability. It reduces total ownership costs by 40% and combines multiple technologies into one platform. Despite challenges in quantifying ROI, peace of mind and protection for remote and in-office users are key gains.

Pricing

Prisma Access by Palo Alto Networks is perceived as expensive, with licensing fees paid annually. Enterprise customers find the solution costly compared to competitors but acknowledge its superior security features and ROI. There are no hidden costs, and the licensing model offers some flexibility. Costs can increase as deployment scales, making price negotiation advisable for larger enterprises. Despite the price, users appreciate the robust protection and comprehensive feature set it provides.

"We have to pay additional costs for maintenance and support services."
"As compared to other solutions, Prisma Access is much cheaper. It is probably 30% to 40% cheaper than other solutions, but I do not know the exact cost."
"The solution is expensive."

Popular Use Cases

Organizations utilize Prisma Access by Palo Alto Networks primarily for securing remote access to applications, firewalls, and cloud platforms. It ensures secure network connections for home and mobile users, facilitates zero trust network access, safeguards data through cloud governance, and enables centralized management. Additionally, it offers visibility and data protection for SaaS applications and enhances internet and endpoint security for distributed workforce environments, helping organizations seamlessly transition to cloud-based security architectures.

Service and Support

Prisma Access by Palo Alto Networks provides generally satisfactory support. Users find the support team knowledgeable and responsive, especially with premium or enterprise licenses. However, some express concerns about long wait times and occasional lack of thoroughness. Language barriers and reliance on third-party vendors can create additional challenges. While many appreciate quick responses and knowledgeable engineers, others feel Prisma Access requires improved support expertise. Overall, experiences vary, with ratings often between seven and nine out of ten.

Deployment

Prisma Access by Palo Alto Networks' initial setup varies in complexity. Many users find it straightforward, requiring minimal steps, especially with cloud deployments. However, larger organizations or those requiring complex configurations often face difficulties, with deployment taking weeks to months. The process involves setting up architecture, determining user needs, and integrating existing infrastructures. Proper documentation and assistance from trained personnel can ease the deployment. Once configured, maintenance is generally manageable.

Scalability

Prisma Access by Palo Alto Networks is highly scalable, allowing for easy expansion in cloud environments. Many users report no issues in scaling it to accommodate thousands of users across various regions. Its flexibility supports both small and large enterprises, with scalability features that adapt to company growth and geographical distribution. Users highlight its capability to scale without hardware constraints by adjusting licenses, making it suitable for diverse operational needs globally.

Stability

Prisma Access by Palo Alto Networks is frequently described as highly stable, with many users experiencing minimal issues. Some users appreciate its reliability and lack of glitches, highlighting its robust performance and architecture. A few note minor configuration delays and rare outages, yet emphasize consistent stability. Users often rate stability highly, and many have moved from on-premise solutions to Prisma Access without facing significant connectivity problems. The implementation of both AWS and Google Cloud bolsters its reliability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Prisma Access by Palo Alto Networks Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

13%

Financial Services Firm

13%

Government

Healthcare Company

Retailer

Insurance Company

Educational Organization

University

Energy/Utilities Company

Comms Service Provider

Construction Company

Real Estate/Law Firm

Non Profit

Logistics Company

Media Company

Legal Firm

Wholesaler/Distributor

Transportation Company

Hospitality Company

Pharma/Biotech Company

Outsourcing Company

Consumer Goods Company

Recreational Facilities/Services Company

Aerospace/Defense Firm

Performing Arts

Recruiting/Hr Firm

Engineering Company

Compare Prisma Access by Palo Alto Networks with alternative products

Learn more about Prisma Access by Palo Alto Networks

Prisma Access can be managed two ways:

Cloud Managed
Panorama Managed

Prisma Access delivers both networking and security services, including:

SD-WAN
VPN
Zero Trust network access (ZTNA)
Quality of service (QoS)
Clean Pipe
Firewall as a service (FWaaS)
DNS Security
Threat Prevention
Cloud secure web gateway (SWG)
Data loss prevention (DLP)
Cloud access security broker (CASB)

Prisma Access by Palo Alto Networks Features

Prisma Access by Palo Alto Networks has many valuable key features including: App-ID, User-ID, Device-ID, SSL Decryption, Dynamic User Group (DUG) Monitoring, AI/ML-Based Detection, IoT Security, Reporting, URL Filtering, Enterprise Data Loss Prevention (DLP), Digital Experience Monitoring (DEM)*, Logging, Policy Automation, Intrusion Prevention System (IPS), and many more.

Prisma Access by Palo Alto Networks Benefits

Some of the benefits of using Prisma Access by Palo Alto Networks include:

Security: Prisma Access gives you consistent security to protect against cyberattacks, with enforcement of policy at every location. By implementing Prisma Access, you also gain protection that works to prevent known and unknown malware, exploits, credential theft, command and control, and many other attack vectors across all ports and protocols.
Global connectivity: Prisma Access provides global coverage through use of its connectivity layer.
Scalability: With Prisma Access, scaling is automatically managed and is scalable, flexible, and agile.
Instant deployment: Deployment is fast, eliminating wasted time that may otherwise be associated with setting up a solution, operating it, or shipping hardware in order to get started.

Reviews from Real Users

Below are some reviews and helpful feedback written by Microsoft Azure Synapse Analytics

users who are currently using the solution.

PeerSpot user Partha D., Global Network Tech Lead at a computer software company, speaks about his experience using the product, saying, "It protects all app traffic so that users can gain access to all apps. Unlike other solutions that only work from ports 80 and 443, which are predominantly for web traffic, Prisma Access covers all protocols and works on all traffic patterns... The most sophisticated attacks can arise from sources that are not behind 80/443."

Tejas J., a Sr. Cloud Security Architect at a computer software company, mentions that "it is geographically dispersed, and it sits on top of Google and AWS platforms. Therefore, you don't face the standard issues, such as latency or bandwidth issues, that you usually face in the case of on-prem data centers.”

Another PeerSpot reviewer, Max I., Associate Director at Cognizant, comments that "Security is absolutely spot-on, really top-notch. It's the result of all the components that come together, such as the HIP [Host Information Profile] and components like Forcepoint, providing end-user content inspection, and antivirus. It incorporates DLP features and that's fantastic because Prisma Access makes sure that all of the essential prerequisites are in place before a user can log in or can be tunneled into."

Prisma Access by Palo Alto Networks was previously known as Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access.

Prisma Access by Palo Alto Networks customers

Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack