Cisco Umbrella vs Prisma Access by Palo Alto Networks comparison

Cisco and Palo Alto Networks are both solutions in the Secure Web Gateways (SWG) category. Cisco is ranked #1 with an average rating of 9.2, while Palo Alto Networks is ranked #4 with an average rating of 8.1. Cisco holds a 10.9% mindshare in WSG, compared to Palo Alto Networks’s 7.9% mindshare. Additionally, 97% of Cisco users are willing to recommend the solution, compared to 92% of Palo Alto Networks users who would recommend it.

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Executive SummaryUpdated on Mar 29, 2026

Cisco Umbrella and Prisma Access by Palo Alto Networks compete in the cybersecurity domain, specifically focusing on cloud-based network security and management solutions. Based on feature evaluations, Prisma Access seems to have a slight upper hand due to its comprehensive security features and broad application coverage.

Features: Cisco Umbrella offers strong DNS protection, traffic redirect capabilities, and robust threat intelligence through Cisco Talos. It integrates seamlessly with user environments and provides centralized cloud management. Prisma Access provides comprehensive security, including remote access VPN, threat prevention, URL filtering, and single-pane management, and supports scalability with its cloud infrastructure.

Room for Improvement: Cisco Umbrella could improve by offering more granular policies and better third-party integrations. It also needs to simplify its firewall capabilities and reporting tools. Prisma Access should enhance integration with non-Palo Alto products, simplify its interface, and improve support for Linux platforms. Additionally, both products could benefit from more transparent pricing and greater license flexibility.

Ease of Deployment and Customer Service: Cisco Umbrella is primarily deployed in a Public Cloud environment and generally receives praise for its technical support, although some users note longer response times. Prisma Access, also deployed in cloud environments, gets positive feedback for technical support, though users mention complexities during configuration setups. Both vendors provide strong customer support, boosting user confidence during deployment.

Pricing and ROI: Cisco Umbrella is often regarded as having a high price point but provides good ROI due to enhanced security and simplified management, despite concerns about the complexity of its pricing structure. Similarly, Prisma Access is noted for its high cost, justified mostly by its advanced features. Both solutions are positioned at the higher end of the market but emphasize value in security returns for their customers.

To learn more, read our detailed Cisco Umbrella vs. Prisma Access by Palo Alto Networks Report (Updated: April 2026).

Buyer's Guide

Cisco Umbrella vs. Prisma Access by Palo Alto Networks

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Mindshare comparison

As of April 2026, in the Secure Web Gateways (SWG) category, the mindshare of iboss is 2.8%, up from 1.9% compared to the previous year. The mindshare of Cisco Umbrella is 10.9%, down from 19.3% compared to the previous year. The mindshare of Prisma Access by Palo Alto Networks is 7.9%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Secure Web Gateways (SWG) Mindshare Distribution
Product	Mindshare (%)
Cisco Umbrella	10.9%
Prisma Access by Palo Alto Networks	7.9%
iboss	2.8%
Other	78.4%

Secure Web Gateways (SWG)

Featured Reviews

reviewer2701851

Managing Director

Enhances web security with a single pane of glass and flexible deployment

I don't see any need for improvement; one of the really good things about iboss as a company is that they listen to customer feedback. I have suggested enhancements, and they are responsive, making changes for the better, and they do a lot of testing. To improve iboss, although we haven't used it, we considered the VPN solution that comes with the highest tier licensing, which includes DLP and various other add-ons. We prefer using another product which automatically logs you back onto your network when turning on your PC. With iboss, the connection is manual, which doesn't meet our needs. Additionally, sizing can be tricky because, although the initial recommendations may seem adequate, actual usage may require more gateways than anticipated.

Read full review

Bryan Bettencourt

Senior Network Engineer at Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.

Ensures comprehensive protection with seamless threat logging and efficient policy management

My favorite feature of Cisco Umbrella is probably just the DNS and the fact that when a security threat happens, all of that gets logged in their Umbrella portal, and it's very easy to find who's been accessing the site and how many people have accessed it, so that we can go to them and make sure they're not compromised. The features of Cisco Umbrella benefit my company by providing less time to search for things through logs, to look for what we need. It's just one place to go, and we just search for it, and we find it really fast. The fact that there's a virtual database that has all that information is great on our portal.

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IgorPinter

Director at PULSEC

Zero-trust access has improved remote security and now simplifies cloud-based firewall management

Regarding the integration part for Prisma Access by Palo Alto Networks, the integration with identity providers is pretty much good. It is basically firewall as a service, so it performs well. I completed the integration without any issues. What Palo Alto Networks can do better for Prisma Access by Palo Alto Networks is probably to have the point of presence available in more locations. The point of presence from the Serbia region has the nearest POP in Frankfurt, which is an issue since it is your gateway—when you start browsing the internet, you go through a commercial connection in Germany. They definitely need to spread the service in other countries.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The console is cloud-based, which is something I really appreciate."

"iboss is among the few products providing inline filtering where no application is needed on the device. It operates on the network side and is not device-based. This feature was one of the main reasons why we stayed with them for so long."

"Valuable features: Within the filter: Controls (Web categories, applications, and Allow/Block list) and Network (local Subnets). Within the reporter: Logs (Event Log) and Reports."

"I would definitely recommend iboss for web filtering purposes to other organizations or individuals."

"The iboss system is highly reliable. The false positive rates are small compared to some other systems we've experienced through other partner agencies who use competing solutions."

"We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times."

"From a corporate perspective, I understand that it's important to keep the company data safe."

"iboss has significantly lowered the number of security incidents. It is crazy how much it blocks and how much it is aware of the outside danger."

More iboss pros

"The Secure Internet Gateway benefits my company because now our whole traffic goes to the Umbrella Cloud and it gets checked there, so nothing malicious is coming into our network."

"It provides centralized, device-agnostic management of the Internet experience."

"I also think that the dashboard view is really helpful. Whenever sites get blocked, we get the details and the users who are connecting to them."

"We are not using a DNS solution, but we have been using the firewalls and all the proxy firewalls instead, which has really helped us since we now know that the entire network environment is being secured by Umbrella."

"The user interface is great. It's very easy to tailor to our client's environment and needs."

"The price is quite good, and as we are resellers we provide our customers with several solutions to do a comparison, and the reaction is that Cisco is quite good."

"We use the entire Cisco solution and we are happy with the product integration."

"It has helped reduce my unit's security events."

More Cisco Umbrella pros

"We had a very good experience with their solutions, especially with their endpoint protections and the next-generation firewalls."

"It has predefined or preconfigured rules, which are getting periodically updated. They are providing continuous improvements and periodically updating all search queries that they are looking for. That is one thing that helps us to stay vigilant and focused. If we query our AWS account for any breaches or vulnerabilities with any of the cloud tests, and it alerts us based on these predefined rules. It also provides an option to configure our own rules, and based on these rules, it can query the cloud trail logs, pull the information, and trigger alerts in real-time. I haven't explored this feature much because there are multiple accounts, and we don't have enough time to explore this feature. It also provides multiple integrations. When vulnerabilities or breaches are happening, you should be aware of them immediately. It provides integration with tools such as Slack, PagerDuty so that you can get alerted as soon as the high severity stuff comes up. For example, you have a security group that has allowed public traffic on port 22. As TechOps, you should be aware of this immediately. You cannot scan each machine or look into all security groups to identify it. So, Prisma helps us and alerts us when this kind of high-priority stuff comes up. It has different statistics, analytics, and graphs for data. The description of alerts is also pretty good. They describe what are the possible causes for this and what are the solutions. From Prisma Cloud, you can directly go to the AWS account. When you click on an alert, a resource, or a resource ID, it takes you to the AWS console where you need to log in. If you are already logged in, it will take you to that instance directly, and you can fix the issue there. I have found this feature very useful."

"The initial setup is very straightforward."

"Prisma Access protects all app traffic, so that users can gain access to all apps and that's very important because we need to be able to access everything."

"Palo Alto Firewall is one of the best firewalls in the world."

"Overall, the security provided by Prisma Access is top-notch."

"There are plenty of features this solution provides and the most valuable would be the complete security protection we are receiving, including similar security to the Palo Alto AWS solution with features such as a firewall and machine learning AI, while the cloud server provides maximum uptime, controls, and overall strong security."

"It's much faster and more secure than legacy solutions. It is also quite stable and scalable as well. We are able to see all the traffic in one place."

More Prisma Access by Palo Alto Networks pros

Cons

"Sometimes, obviously, there are bugs."

"For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company ExxonMobil."

"Its pricing could be better."

"The reporting feature needs improvement. It doesn't give you the expected results. It is quite difficult to get the specific reports needed, and it is not as intuitive as the rest of the platform."

"If they could implement an extra security layer preventing access to iboss from the open internet, it would be great."

"I am currently doing a PoC of the zero trust aspect of it. Compared to other similar solutions, it is hard to get around each feature. It takes a while to get used to it."

"The dashboards for local use could be better."

"Sometimes when you call in support, you get someone who is just following a sheet. It feels like a runaround. You feel that you are running into that support wall."

More iboss cons

"Its reliability and the response time of the support team can be better."

"I would like to see DLP integration in the next release of this solution."

"It could be more secure. It would be better if they provided a transferring proxy as an add-on and more integration."

"One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella."

"We would like to see the enhancements made to the EDR, as we see features that are running endpoint management."

"We need to work on integration as it is very complex."

"Instead of creating a TAC case, it would be better if we could just call in and they could answer us immediately."

"I don't think our workers like it all that much. It has actually made employee morale worse because we block a lot of stuff."

More Cisco Umbrella cons

"The initial support team is not very good. Most of the time, I have found that they are one to three years experienced only. They don't have network expertise. They know about Palo Alto products but don't know how to troubleshoot the issues. We have to guide them most of the time to troubleshoot correctly since their approach is not developed."

"They could add more flexibility and improve product performance."

"Prisma would be a stronger solution if it could aggregate resources by project or by application. So say we have an application we've developed in AWS and five applications we've developed in Azure. The platform will group it according to those applications, but it's based on the tags we use in Azure, which means I have to rely on development teams to tag resources properly."

"While Palo Alto has understood the essence of building capabilities around cloud technology and have come up with a CASB offering, that is a very new product. There are other companies that have better offerings for understanding cloud applications and have more graceful controls. That's something that Palo Alto needs to work on."

"There can be some latency issues with the solution that should be improved."

"The BGP filtering options on Prisma Access should be improved."

"I wouldn't say Prisma is particularly useful for protecting data."

"The solution needs to be more compatible with other solutions. This is specifically a problem for us when it comes to healthcare applications."

More Prisma Access by Palo Alto Networks cons

Pricing and Cost Advice

"It is expensive compared to one of its competitors."

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"It is probably in line with other solutions, but I do not deal with the financial side."

"The overall pricing for iboss is very competitive and transparent."

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"The price depends on the use case, and it's a bit linear. But it depends on the customer's strategy and how Cisco plans to optimize the costs."

"The price could be lower."

"The product is pricey compared to Cisco Firepower."

"Our licensing fees are on a yearly basis."

"The pricing is pretty fair. It's good."

"You get what you pay for."

"We have a security Enterprise Agreement with Cisco, so the pricing is good."

"It was a little bit expensive on a per seat basis, but the company I was running was only a midsize Australian company, and it was a reasonable budget per computer for that system. It started off being a free product, and then Cisco bought it, and it went to a reasonable price. I was using Cisco AMP as well. So, my per computer cost was reasonably high, but for a small company, it was within an acceptable level."

More Cisco Umbrella pricing and cost advice

"This is not an expensive product and everything is included with one license."

"The solution requires a license and the technical support has extra costs. The licensing model could improve."

"It's pricey, it's not cheap. But you get what you pay for."

"It is pretty expensive. We have to balance the cost of some features. They need to work on some of the services and products, price-wise."

"The licensing fees are paid on a yearly basis and for what we get, the price is good."

"Prisma Access by Palo Alto Networks has flexible licensing models with different categories. It comes with different features which can be removed if not needed. However, its pricing is high."

"The pricing is very friendly. It's not confusing to figure out your workload and how much you'd be paying for the solution."

"The licensing model for this product is complicated and changes all the time, making it very hard for the user to comprehend the configuration."

More Prisma Access by Palo Alto Networks pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Construction Company

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	7
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	50
Midsize Enterprise	30
Large Enterprise	51

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	21
Large Enterprise	27

Questions from the Community

What needs improvement with iboss?

For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company Exxon...

See all answers

What is your primary use case for iboss?

Previously when I used iboss, we did the POC for iboss for ExxonMobil. Four or five people wanted to move from our ol...

See all answers

What is your experience regarding pricing and costs for iboss?

Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern. There are cheaper alte...

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Which is the better security solution - Cisco Umbrella or Zscaler?

Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...

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Which is the better security solution - Cisco Umbrella or Microsoft Cloud App Security?

Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-nat...

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What is your experience regarding pricing and costs for Cisco Umbrella?

The pricing for Cisco Umbrella is fair compared to other platforms out there for DNS security. We acquired it as a bu...

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What is the better solution - Prisma Access or Zscaler Private Access?

We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure ac...

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What do you like most about Prisma Access by Palo Alto Networks?

The most valuable features of the solution are in the areas of the secure remote access it provides while also being ...

See all answers

What is your experience regarding pricing and costs for Prisma Access by Palo Alto Networks?

From my experience, Palo Alto is more expensive compared to solutions like Netskope and Triscale.

See all answers

Comparisons

Netskope vs iboss

Compared 9% of the time

Fortinet FortiGate vs iboss

Compared 8% of the time

FortiSASE vs iboss

Compared 7% of the time

Zscaler Internet Access vs iboss

Compared 5% of the time

Zscaler Zero Trust Exchange Platform vs iboss

Compared 4% of the time

More iboss Competitors

Zscaler Internet Access vs Cisco Umbrella

Compared 18% of the time

Cisco Secure Access vs Cisco Umbrella

Compared 7% of the time

Palo Alto Networks DNS Security vs Cisco Umbrella

Compared 7% of the time

Fortinet FortiGate vs Cisco Umbrella

Compared 3% of the time

Forcepoint Secure Web Gateway vs Cisco Umbrella

Compared 1% of the time

More Cisco Umbrella Competitors

Netskope vs Prisma Access by Palo Alto Networks

Compared 12% of the time

Zscaler Internet Access vs Prisma Access by Palo Alto Networks

Compared 8% of the time

FortiSASE vs Prisma Access by Palo Alto Networks

Compared 7% of the time

Cato SASE Cloud Platform vs Prisma Access by Palo Alto Networks

Compared 6% of the time

Fortinet FortiGate vs Prisma Access by Palo Alto Networks

Compared 2% of the time

More Prisma Access by Palo Alto Networks Competitors

Product Reports

Buyer's Guide

iboss

March 2026

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Buyer's Guide

Cisco Umbrella

April 2026

Download Cisco Umbrella product report

Buyer's Guide

Prisma Access by Palo Alto Networks

March 2026

Prisma Access by Palo Alto Networks report

Download Prisma Access by Palo Alto Networks product report

Also Known As

iBoss Cloud Platform

OpenDNS

Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access

Overview

Iboss offers a comprehensive cloud-based security platform valued for its scalability and autonomous features, ensuring robust security with easy deployment and management capabilities.

Renowned for its robust security architecture, Iboss integrates seamlessly within diverse networks, delivering efficient granular filtering and advanced content categorization. Its single pane of glass console provides ease of management, allowing rapid scalability suitable for rapidly deploying environments. Operates in BYOD setups due to inline filtering without device installation. Integration with cloud-based applications enhances user control, and features like SASE, SSL inspection, and ChatGPT risk protection stand as highlights. Despite its strengths, users have pointed out areas for enhancement like direct navigation in reports, SSL decryption, and better cloud integration while having room to improve data loss prevention.

What are the most important features of Iboss?

Scalability: Supports rapid deployment across diverse networks.
SASE: A consolidated approach to secure access.
SSL Inspection: Ensures safe data transmission.
Granular Filtering: Detailed control over accessible content.
Single Pane Management: Unifies control through a centralized console.

What benefits should users consider in reviews?

Cost-effectiveness: Offers competitive pricing with robust features.
Autonomous Operation: Reduces management overhead.
Responsive Support: Provides assistance when needed.
Flexible Deployment: Available for both cloud and on-premises environments.

The usage of Iboss spans educational institutions, specifically K-12, to enforce internet policies, protect data, and support remote work environments. It provides web filtering and security frameworks to ensure safe browsing. Its platform-as-a-service model offers flexibility for both cloud-based and on-premises requirements, integrating seamlessly to deliver enhanced security features suitable for various deployment needs including zero trust, CASB, and network security for work-from-home setups.

iboss

Cisco Umbrella provides fast-deploying DNS-layer security with powerful threat protection capabilities. Trusted by over 30,000 entities, it ranks highly in DNS security and effectively supports secure remote work environments.

Cisco Umbrella offers comprehensive DNS security, web filtering, and ease of use, enhancing network security through robust threat protection and malware prevention. It processes over 600 billion requests daily, making it a leader in its field. The seamless integration with existing infrastructures and cloud-based nature makes it suitable for remote and distributed work environments, ensuring consistent security throughout. Management is streamlined with a single-pane interface that simplifies administration, while in-depth reporting capabilities provide valuable insights for continuous monitoring.

What are the key features of Cisco Umbrella?

DNS Security: Provides leading protection by managing DNS queries and blocking malicious sites.
Web Filtering: Offers granular control over web content to safeguard internet usage.
Ease of Integration: Fits well into existing infrastructures, simplifying deployment and use.
Intuitive Management: Single-pane management streamlines administration and enhances usability.
Cloud-Based Flexibility: Supports secure remote work environments.

What benefits can users expect from using Cisco Umbrella?

Superior Threat Protection: Reduces risk by effectively detecting and preventing cyber threats.
Consistent Security: Provides uniform protection across network environments.
Efficiency and Visibility: Leverages comprehensive reporting for better security insights.
Easy Deployment: Quick and straightforward setup with minimal disruption.

Cisco Umbrella is widely adopted in industries requiring advanced DNS-level security to counteract malware, phishing, and cyber threats. Its ability to monitor and protect remote and roaming employees makes it an attractive option for sectors highly dependent on cloud services. By managing DNS queries and blocking harmful sites, Cisco Umbrella enhances cybersecurity across networks, providing an added layer of protection for businesses worldwide.

Cisco

Prisma Access by Palo Alto Networks provides consistent security for all users and applications across your remote networks. Prisma Access grants users safe access to the cloud and data center applications and the internet as well. In addition, the solution combines all of your security and networking capabilities into a single cloud-delivered platform, enabling flexible hybrid workforces.

Prisma Access can be managed two ways:

Cloud Managed
Panorama Managed

Prisma Access delivers both networking and security services, including:

SD-WAN
VPN
Zero Trust network access (ZTNA)
Quality of service (QoS)
Clean Pipe
Firewall as a service (FWaaS)
DNS Security
Threat Prevention
Cloud secure web gateway (SWG)
Data loss prevention (DLP)
Cloud access security broker (CASB)

Prisma Access by Palo Alto Networks Features

Prisma Access by Palo Alto Networks has many valuable key features including: App-ID, User-ID, Device-ID, SSL Decryption, Dynamic User Group (DUG) Monitoring, AI/ML-Based Detection, IoT Security, Reporting, URL Filtering, Enterprise Data Loss Prevention (DLP), Digital Experience Monitoring (DEM)*, Logging, Policy Automation, Intrusion Prevention System (IPS), and many more.

Prisma Access by Palo Alto Networks Benefits

Some of the benefits of using Prisma Access by Palo Alto Networks include:

Security: Prisma Access gives you consistent security to protect against cyberattacks, with enforcement of policy at every location. By implementing Prisma Access, you also gain protection that works to prevent known and unknown malware, exploits, credential theft, command and control, and many other attack vectors across all ports and protocols.
Global connectivity: Prisma Access provides global coverage through use of its connectivity layer.
Scalability: With Prisma Access, scaling is automatically managed and is scalable, flexible, and agile.
Instant deployment: Deployment is fast, eliminating wasted time that may otherwise be associated with setting up a solution, operating it, or shipping hardware in order to get started.

Reviews from Real Users

Below are some reviews and helpful feedback written by Microsoft Azure Synapse Analytics

users who are currently using the solution.

PeerSpot user Partha D., Global Network Tech Lead at a computer software company, speaks about his experience using the product, saying, "It protects all app traffic so that users can gain access to all apps. Unlike other solutions that only work from ports 80 and 443, which are predominantly for web traffic, Prisma Access covers all protocols and works on all traffic patterns... The most sophisticated attacks can arise from sources that are not behind 80/443."

Tejas J., a Sr. Cloud Security Architect at a computer software company, mentions that "it is geographically dispersed, and it sits on top of Google and AWS platforms. Therefore, you don't face the standard issues, such as latency or bandwidth issues, that you usually face in the case of on-prem data centers.”

Another PeerSpot reviewer, Max I., Associate Director at Cognizant, comments that "Security is absolutely spot-on, really top-notch. It's the result of all the components that come together, such as the HIP [Host Information Profile] and components like Forcepoint, providing end-user content inspection, and antivirus. It incorporates DLP features and that's fantastic because Prisma Access makes sure that all of the essential prerequisites are in place before a user can log in or can be tunneled into."

Palo Alto Networks

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.

Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim

Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack

Buyer's Guide

Cisco Umbrella vs. Prisma Access by Palo Alto Networks

April 2026

Free Report: Cisco Umbrella vs. Prisma Access by Palo Alto Networks

Find out what your peers are saying about Cisco Umbrella vs. Prisma Access by Palo Alto Networks and other solutions. Updated: April 2026.

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