What is our primary use case?
We are a Critical Access hospital with close to 1,000 endpoints and hundreds of users. We currently have multiple ISPs coming into the hospital for internet redundancy. There are multiple buildings on our campus that are connected with copper and fiber. We have had clinics in multiple cities attached to our network at various times.
We installed the Check Point NGFW in our environment to act as our main firewall and gateway. This allows us to keep several of the vendor devices (lab analyzers and other third-party equipment) segregated on different VLANs so they have no access to our production VLAN. This system is also our VPN concentrator for several site to site VPNs and remote software VPN connections.
How has it helped my organization?
In the past 15+ years that I have run these firewalls, we have been able to make huge strides in increasing our security posture. This has been evidenced by our annual Security Risk Assessments run by a third party. Check Point is always coming out with new features that help make it easer to manage our security posture. We have received multiple comments from other organizations praising us for the speed and accuracy of setting up new site-to-site VPNs with the proper access. This is all possible because of the intuitive Check Point software.
What is most valuable?
There are many great features, however, with our last upgrade, we now have a web GUI that allows us to pull up multiple facets of the firewall environment. This feature has been very handy. There have been times we have a connectivity issue, and both sides are blaming each other. If I'm away from my desk and don't have my laptop, I can quickly bring up the interface on my phone and search through the logs, rule base, and VPN communities to help quickly troubleshoot the problem. I can't say it enough - this has been invaluable.
What needs improvement?
Overall, this is a great system, and I'm struggling to come up with things that I think should be improved.
I have had some issues in the past with the desktop client being slow to come up for logging in, and then slow to respond to screen changes, however, overall, it really hasn't been too bad.
For additional features in the next release, I would like to see more change functions available in the new Web GUI version. This is still a new offering from the company, therefore, I can only assume it will get better as customers make suggestions/requests.
For how long have I used the solution?
I've used the solution for over 15 years.
What do I think about the stability of the solution?
This system has been rock solid in our environment. I have even run beta software to try out new features. I trust the company and their top-notch support staff to keep us running smoothly.
What do I think about the scalability of the solution?
This system has been very scalable. Check Point offers multiple security 'blades' that let you start out small, and increase as needed without having to drop a bunch of money on new hardware.
How are customer service and support?
I rarely have critical issues, however, when I do, I can call and get an engineer rather quickly. For most of my issues, I utilize the online support portal and/or knowledge base articles.
How would you rate customer service and support?
How was the initial setup?
We had engineers online with us to help us get everything setup. They have done this many times, and they were able to give us a lot of information to help prep the environment. This left us with minimal downtime.
What about the implementation team?
We used Check Point for implementation, and they are top-notch. They know the hardware and software better than anyone.
What was our ROI?
That is difficult to calculate. We have had hospitals and clinics drop like flies to ransomware, DDOS attacks, and other issues. The financial impact of something like that would be huge. You can't put a price on safety.
We are trying to do the best we can in an ever-changing landscape of cyber dangers, and we feel that Check Point has been a great name to hang our safety on. In the 15+ years I've been working with Check Point, I have only changed out the hardware twice. We pay an annual fee to cover licenses and support. In general, this is a great investment.
What's my experience with pricing, setup cost, and licensing?
We purchased this through a VAR, so your mileage may vary when it comes to cost and initial service for setup.
The licensing can be a bit tricky when you have more than one appliance. That said, they are very open and explain how it all works. They give the ability to set up trials of all the different license 'blades' to let you try before you buy.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.