ConnectWise PSA Reviews

We use it just to get metrics. We have ConnectWise Manage, Automate, and Control. They purchased a company called Perch that we have, and we also have BrightGauge.

The ease of reporting is valuable. We have a weekly management meeting, and we gather numbers from ConnectWise in preparation for that. It is helpful for measuring how we're doing in our performance.

Their reporting options aren't great. BrightGauge was something that we added on, and that enhanced the experience.

I have been using this solution for probably two years.

It has been stable for us.

It is scalable for us. We just add more users or more endpoints.

They have some good technical people, but sometimes, getting the right person is a chore.

Learning to use the software was one thing, but getting it tailored to our environment and our client environment was a lot of work.

It doesn't take a lot to maintain. We probably have one person to maintain it.

BrightGauge is fairly new as an implementation in Control. So, at this time, I would rate it an eight out of ten.

Our primary use is for straightforward ticketing.

It handles ticketing pretty well, and it's not something I have many critiques for.

Sometimes it is a little bit slow, which is the only complaint I have about it. If you're trying to do a mass update on tickets or anything like that, sometimes it takes a while to finish.

I have been working with ConnectWise Manage for approximately the past four months. My company has been using it for much longer, perhaps five years.

It seems pretty solid and I don't have any complaints.

With respect to scalability, we have integrations with other software that seems to work pretty well. We have approximately 10 people that use it, ranging anywhere from project managers to network engineers, system administrators, and help desk people. The usage is pretty broad.

We have a ConnectWise rep that we work with since we have so many of their solutions.

I have used other ticketing systems and they have not been as solid as ConnectWise. I've been very happy with this product.

The setup was completed long before I joined the company.

My advice for anybody who is considering this product is that it works well if you're using all of the ConnectWise tools. I imagine that if you weren't, it wouldn't be as good. We use ConnectWise Automate, as well as Manage and some other ones, and it seems to work well with their suite.

At the moment, it seems to do everything that we want it to do.

I would rate this solution an eight out of ten.

Supporting managed clients in all aspects of IT issues and using the dispatch portal for scheduling agendas.

• The cache needs to be improved, and search fields.
• Outlook connector is good, but there need to be connectors for MailChimp.

• Contact integration to customers
• Faster way to update the ticket
• Searching for tickets when it is needed.

• The login issues with the cache always needing to be cleared.
• Furthermore, the configurations tab needs to be condensed and not so long.

We use it for Business/Sales Management; it enables tracking of sales leads and opportunities.

More detailed and complete billing.

Not a good ticketing system

Three years.

None.

None.

An eight out of 10.

ConnectWise provided more detailed information for billing and tracking of projects.

Straightforward; we had people that caught on to using the product very easily and they helped others, along with ConnectWise University.

Pricing is fair.

I was not involved in this process.

Spend time in the ConnectWise University