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ConnectWise PSA pros and cons

Vendor: ConnectWise
4.1 out of 5
Badge Ranked 1
218 followers
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ConnectWise PSA Pros review quotes

JR
Dec 3, 2021
I also like ConnectWise's ability to set up queries. I can set up all these different queries that look for specific things and end up with a list of results, like feedback from the client or the ticket status.
reviewer1584120 - PeerSpot reviewer
Jul 9, 2021
The initial setup isn't too difficult.
CW
May 5, 2021
I like the search function up top where if you know what you're searching for, you can find it pretty quickly. Because you've got the option to change what the search parameters are, whether you're searching for a project, quote, ticket, or an invoice, you can kind of pick and choose what you're looking for.
Learn what your peers think about ConnectWise PSA. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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MF
Mar 19, 2020
The most valuable feature is the management of projects from start to finish.
reviewer1059012 - PeerSpot reviewer
Dec 15, 2021
Contains every feature that a VAR or MSP would want.
MikeChacker - PeerSpot reviewer
Sep 23, 2022
It's a pretty simple web interface. The rules engine was really easy to set up, and it ingests emails very well.
Sean Saeb - PeerSpot reviewer
Jun 30, 2022
All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen.
TC
Sep 10, 2021
The product has been pretty stable so far.
reviewer975264 - PeerSpot reviewer
Jan 12, 2022
The search function is really good. To have a single place where we have the account information stored is probably most valuable.
JonMcWilliams - PeerSpot reviewer
Jun 24, 2024
We're using the solution for ticketing and billing, and those features are useful.
 

ConnectWise PSA Cons review quotes

JR
Dec 3, 2021
All other ticket systems can search previous tickets, whether they were homegrown in Oracle or something else. I'm talking about searching the actual contents of the discussions in the ticket. In ConnectWise, you can only search the summaries. It's ridiculous.
reviewer1584120 - PeerSpot reviewer
Jul 9, 2021
A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working.
CW
May 5, 2021
If you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to another company. You have to individually reassign each one of those tickets to a new company.
Learn what your peers think about ConnectWise PSA. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
MF
Mar 19, 2020
It needs to be easier to share tickets between users who need to work together.
reviewer1059012 - PeerSpot reviewer
Dec 15, 2021
Has a very outdated 90s interface and not all features are accessible via the mobile app.
MikeChacker - PeerSpot reviewer
Sep 23, 2022
The speed could be better, and the reporting could be a lot better.
Sean Saeb - PeerSpot reviewer
Jun 30, 2022
ConnectWise Manage can improve third-party integrations and the UI. The UI is good but it could improve in the graphics.
TC
Sep 10, 2021
The custom reporting needs to be improved.
reviewer975264 - PeerSpot reviewer
Jan 12, 2022
There should be some improvements to the interface. It is not completely intuitive. When you click in a blank area of a screen, you'll find some options.
JonMcWilliams - PeerSpot reviewer
Jun 24, 2024
The technical support of ConnectWise PSA is not very good.