I also like ConnectWise's ability to set up queries. I can set up all these different queries that look for specific things and end up with a list of results, like feedback from the client or the ticket status.
ConnectWise PSA is a comprehensive solution that efficiently manages projects, tickets, and invoicing, with robust search and performance measurement reporting. While it includes customer and contract management features, collaboration through ticket sharing is challenging. Users report speed issues, incorrect ticket tagging, and subpar technical support. Though reporting is valuable for management, custom reporting needs improvement. For tech buyers, ConnectWise PSA offers extensive functionality but may require optimization in certain areas.
