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reviewer1685505 - PeerSpot reviewer
Talent Acquisition Leader at a manufacturing company with 10,001+ employees
Real User
Allows us to generate real-time alerts and does a fairly good job from the data exposure perspective, but could use better reporting
Pros and Cons
  • "As a pure-play CSPM, it is pretty good. From the data exposure perspective, Prisma Cloud does a fairly good job. Purely from the perspective of reading the conflicts, it is able to highlight any data exposures that I might be having."
  • "Currently, custom reports are available, but I feel that those reports are targeting just the L1 or L2 engineers because they are very verbose. So, for every alert, there is a proper description, but as a security posture management portal, Prisma Cloud should give me a dashboard that I can present to my stakeholders, such as CSO, CRO, or CTO. It should be at a little bit higher level. They should definitely put effort into reporting because the reporting does not reflect the requirements of a dashboard for your stakeholders. There are a couple of things that are present on the portal, but we don't have the option to customize dashboards or widgets. There are a limited set of widgets, and those widgets don't add value from the perspective of a security team or any professional who is above L1 or L2 level. Because of this, the reach of Prisma Cloud in an organization or the access to Prisma Cloud will be limited only to L1 and L2 engineers. This is something that their development team should look into."

What is our primary use case?

The main reason why we are using Prisma Cloud is to identify any compliance issues. We have certain compliance requirements across our different resources, such as something should be completely inaccessible, logging should be enabled, and certain features should be enabled. So, we are using it to identify any such gaps in our cloud deployment. Basically, we are using it as a Cloud Security for Posture Management (CSPM) tool.

It is a SaaS solution. 

How has it helped my organization?

One of the things that we have been able to do with Prisma Cloud is that we have been able to generate real-time alerts and share them with our technology team. For certain resources, such as databases, we have certain P1 requirements that need to be fulfilled before our resource goes live. With Prisma, if we identify any such resource, then we just raise an alert directly with the support team, and the support team gets working on it. So, the turnaround time between us identifying a security gap and then closing it has gone down drastically, especially with respect to a few of the resources for which we have been able to put this plan into motion. We have reduced the timeline by 30%. That's because the phase of us identifying the gaps manually and then highlighting them to the team is gone, but the team still needs to remediate them. Of course, there is a provision in Prisma Cloud where I can reduce it further by allowing auto-remediate, but that is not something that we have gone for as an organization.

We are using it to find any gaps, create custom policies, or search in our cloud because even on the cloud portal, you don't get all the details readily available. With Prisma, you have the capability of searching for whatever you're looking for from a cloud perspective. It gives you easy access to all the resources for you to find any attribute or specific values that you're looking for in an attribute. Based on my experience with Azure and Prisma, search becomes much easier via Prisma than via your cloud.

What is most valuable?

As a pure-play CSPM, it is pretty good. From the data exposure perspective, Prisma Cloud does a fairly good job. Purely from the perspective of reading the conflicts, it is able to highlight any data exposures that I might be having.

What needs improvement?

There are two main things that Palo Alto should look into. The first is the reporting piece, and the second one is the support. 

Currently, custom reports are available, but I feel that those reports are targeting just the L1 or L2 engineers because they are very verbose. So, for every alert, there is a proper description, but as a security posture management portal, Prisma Cloud should give me a dashboard that I can present to my stakeholders, such as CSO, CRO, or CTO. It should be at a little bit higher level. They should definitely put effort into reporting because the reporting does not reflect the requirements of a dashboard for your stakeholders. There are a couple of things that are present on the portal, but we don't have the option to customize dashboards or widgets. There are a limited set of widgets, and those widgets don't add value from the perspective of a security team or any professional who is above L1 or L2 level. Because of this, the reach of Prisma Cloud in an organization or the access to Prisma Cloud will be limited only to L1 and L2 engineers. This is something that their development team should look into.

Their support needs to be improved. It is by far one of the worst support that I have seen.

We are using Azure Cloud. With AWS, Prisma is a lot more in-depth, but with Azure, it's still developing. There are certain APIs that Prisma is currently not able to read. Similarly, there were certain APIs that it was not able to read six months ago, but now, it is able to review those APIs, top-up resources, and give us proper security around that. Function apps were one of those things that were not there six months ago, but they are there now. So, it is still improving in terms of Azure. It is much more advance when it comes to AWS, but unfortunately, we are not using AWS. A problem for us is that in terms of protecting data, one of the key concepts is the identification of sensitive data, but this feature is currently not enabled for Azure. This feature is there for AWS, and it is able to read your S3 buckets in the case of AWS, but for Azure, it is currently not able to do any identification of your storage accounts or read data on the storage to give security around that. So, that is one of the weak points right now. So, from a data exfiltration perspective, it needs some improvement.

It is currently lacking in terms of network profiles. It is able to identify new resources, and we do get continuous alerts from Prisma when there is an issue, but there have been a few issues or glitches. I had raised a case with Palo Alto support, but the ticket was not going anywhere, so I just closed the ticket. From a network security group's point of view, we had found certain issues where it was not able to perform its function properly when it comes to the network profile. Apart from that, it has been working seamlessly. 

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For how long have I used the solution?

I've been using Prisma Cloud for around six months.

What do I think about the stability of the solution?

It is a stable platform. Especially with it being a SaaS platform, it just has to make API calls to the customers' cloud portals. I haven't found any issues with regard to stability, and I don't foresee any issues with stability based on the architecture that Prisma has.

What do I think about the scalability of the solution?

It is pretty scalable. The only limitation is the licensing. Otherwise, everything is on the cloud, and I don't see any challenges with respect to scalability. I would consider it as a scalable solution.

Currently, there are around eight to 10 people who are working with Prisma, but we are still bringing it up to maturity. So, majorly, I and a couple of my colleagues are working with Prisma. The others have the account, but they are not active with respect to Prisma. Almost all of us are from InfoSec.

How are customer service and support?

The support from Palo Alto needs to be improved a lot. It is by far one of the worst support services that I have seen. It takes a lot of time for them to come back, and nothing conclusive happens on the ticket as well. 

There was a ticket for which I called them for three months, and nothing was happening on that ticket. They were just gathering evidence that I had already shared. They asked for it again and again, and I got frustrated and just closed the ticket because I was just wasting my time. I was not getting any response. There was no progress that I was seeing in getting my issue getting resolved even after three months. This is not just for one ticket. There have been a couple of other tickets where I've faced similar issues with Palo Alto. So, support is definitely something that they should look into. 

Today, I won't recommend Palo Alto Prisma to someone because I'm not confident about their support. Their support is tricky. I would rate them a three or four out of 10. They are polite and have good communication skills, but my requirement from the support team is not getting fulfilled.

Which solution did I use previously and why did I switch?

We haven't used any other product. 

How was the initial setup?

I've been involved with the entire implementation of Prisma Cloud. I've manually done the implementation of Prisma in my current organization in terms of fine-tuning the policies, reviewing the policies, and basically bringing it up to maturity. We have not yet achieved maturity with the product. We have also encountered some problems with the product because of which the implementation has been a bit delayed.

The integration piece is pretty straightforward. In terms of the availability of the documentation, there is no issue. If you reach the right document, your issue gets resolved automatically, and you don't have to go to the support team. That was pretty smooth for me.

The initial integration barely took half a day. You just have to make some changes on your cloud platform, get the keys, and just put the keys manually. We had a lot of subscriptions, and when we were doing the integration, tenant-level integration was not available. So, I had to manually integrate or rather onboard each subscription. That's the reason why it took me half a day. It might have even been just a couple of hours.

What was our ROI?

As of now, we have not seen an ROI because we are not yet mature. We have not yet reached the maturity level that we want to reach.

Which other solutions did I evaluate?

My colleague had reviewed other solutions like Aqua and Cloudvisory. One of the reasons for selecting Prisma was that we have planned a multi-cloud approach, and based on our analysis, we felt that Prisma will be better suited for our feature requirements. The other reason was that we already have quite a few Palo Alto products in our environment, so we just thought that it will be easier for us to do integrations with Prisma. So, these were the two key reasons for that decision.

Currently, there are not many options to choose from across different products. So, from that perspective, Prisma is pretty decent. It works how CSPMs are supposed to work. They have to read up the config, and then throw you an alert if they find any misconfiguration. So, from that perspective, I didn't find it to be that different from other CSPMs. The integration pieces and other things are pretty simple in Prisma Cloud, which is something that we can take into account when comparing it with others.

What other advice do I have?

I would recommend others to consider a CSPM product, whether they go with Prisma or another flavor of CSPM. It also depends on the deployment that the organization has, the use case, and the budget. For an organization similar to mine, I would definitely recommend going for CSPM and Palo Alto Firewall.

I would advise others to not go with the higher level of Prisma support. They should go for third-party professional services because, in my experience, they have a better understanding of the product than the Prisma support team. Currently, we have one of higher levels of support, and we are not getting the return on that support. If we go for a lower tier of support, we save that money and give it to a third-party professional service. That would be a better return on investment.

Prisma Cloud hasn't helped us to identify cloud applications that we were unaware that our employees were using. That has not been the case so far because when we had initially done the deployment, we had done it at the subscription level rather than at the tenant level. So, in our case, it is quite the opposite where there would be subscriptions that the client is not aware of. I think Prisma has come up with a release wherein we can integrate our cloud on a tenant level rather than the subscription level. That is something that we will be doing going forward.

I would rate this solution a seven out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jagadeeshvarma Rudraraju - PeerSpot reviewer
Senior Executive at a tech vendor with 1,001-5,000 employees
Real User
Top 20
Good threat hunting and security automation with easy integrations
Pros and Cons
  • "We haven't had an issue with the product for over a year."
  • "Sometimes, on the Azure side, there are issues. Some errors aren't being found on Prisma Cloud."

What is our primary use case?

We're using the solution for container monitoring in one project and workload security in another. We've installed the agents on the servers to monitor for threats.

What is most valuable?

We haven't had an issue with the product for over a year. 

Its threat-hunting capabilities are very good. Security is a major thing for us.

We're using it in a banking setup and are using it only on a private cloud. 

The security automation is very useful.

Compared to AWS, the cost management is very low. The automation ensures we have limited tasks to do. In other security tools that I am using, there is no automation option at all.

We can integrate it very easily.

It's very easy to remotely connect. We can do that within fractions of a second.

We are getting a lot of visibility and control.

We've been able to reduce runtime alerts with Prisma Cloud.

What needs improvement?

We'd like to have more tools for threat hunting.

Sometimes, on the Azure side, there are issues. Some errors aren't being found on Prisma Cloud.

For how long have I used the solution?

I've used Prisma Cloud for my past two projects. I've used it for one and a half years. 

What do I think about the stability of the solution?

We haven't had issues with downtime.

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

We've contacted support during some deployments on Windows servers in order to open ports. We had issues when we opened some ports and had no connection. Sometimes, their responses were slow or late.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution was very easy to deploy and integrate. We had a three-member team working on the setup. We only have ten to 20 servers. 

There is no maintenance needed after deployment.

What's my experience with pricing, setup cost, and licensing?

The pricing can be a bit costly. However, it has low cost management.

What other advice do I have?

We're a customer.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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February 2025
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Sairaj Rsanil - PeerSpot reviewer
Senior Cloud Security Engineer at impelsys
Real User
Top 10
Good risk control and configuration capabilities with useful reporting features
Pros and Cons
  • "The solution offers very good configuration capabilities."
  • "Technical support could use some improvement."

What is our primary use case?

I primarily use the solution to uncover misconfiguration and for cloud code security. We can find gaps that hackers might access in order to steal data. It can trigger alerts and show you everything.

How has it helped my organization?

It's been helpful for managing multiple accounts. If we had to handle hundreds of accounts manually, it would take a lot of time. 

We've been able to mitigate issues and fix them before they become bigger problems. If the system detects any critical misconfiguration, we'll receive alerts. 

What is most valuable?

The risk control is very good. They have scanning that runs often and we can see the latest configurations and get alerts.

The solution offers very good configuration capabilities. It can show you how to resolve and remediate issues, and you can pull reports that will show you everything you need to know.

It provides security across multi- or hybrid-cloud environments. It can work with AWS, Azure, Google, Oracle, et cetera.

We have many projects within our organization, and we need protection from people trying to steal our information. We can see gaps from every corner of the cloud. Having a solution like this is important to our organization so that we have the capability to see and monitor everything from everywhere, which would be hard to do manually. 

We can take a preventative approach to cloud security. If anything is open to the public, we can find it and see it. That said, we are using other solutions also. Still, this product will alert you and engage you if there are any areas where information weaknesses filter up. It will guide you and show you how to fix the issues with configurations.

We might have witnessed some cost savings. If anything gets stolen, it would cost our company monetarily; however, that hasn't happened.

It does help us save time since we don't have to check every console ourselves manually. 

We've noted the benefits of the solution across the last five years.

The remediation data is already available in its logs. You don't have to Google fixes. It's already there on the platform.

We're using containers and Docker. Instead of using open-source, we can use our own code and cloud. We'll be able to know if there is a misconfiguration. For example, if there is an AWS-level misconfiguration, Prisma will help us discover this. 

We use a variety of tools, and we can use Prisma to handle various types of misconfiguration. It covers our entire cloud-native development life cycle.

It provides us with the visibility and control we need regardless of how complex or distributed our cloud environment becomes. It's very helpful. It mitigates 98% to 99% of mitigation issues. It's helped us maintain confidence in our compliance and security reporting. I'm able to see configuration changes. If something changes, I know.

It helps us reduce runtime alerts. You can log in and check each and every account via the portal quite easily. If I see an alert, I can quickly fix issues. Or I can go through each alert and find out which are important or not. It reduces the time we take to handle these tasks by 75%. We can focus on the alerts that have the most impact. It prioritizes alerts to critical, high, and low. 

The console is good and user-friendly. We can see the logs very easily. People without experience can also easily adopt the solution.

What needs improvement?

We only use the solution for misconfigurations. There may be other features that are lacking, however, we don't use the full scope of the product.

Technical support could use some improvement. 

For how long have I used the solution?

I've been working with the solution for the last seven years.

What do I think about the stability of the solution?

The stability is very good. There is no issue. 

What do I think about the scalability of the solution?

We only have two security people using the solution currently. We have it across multiple clouds and regions. 

We haven't had any issues scaling the solution. 

How are customer service and support?

We've only used support if we've had issues around false positives. In those cases, we create a ticket.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I also work with CrowdStrike. Both offer a lot of features. We've recently switched to CrowdStrike. 

How was the initial setup?

The initial deployment is very easy. You can add it, for example, to your AWS account. You just need to configure it in Prisma Cloud. You may have to create a policy and allow access. After that, you'll be able to see the console. 

We had two people managing the setup process. The time it takes to deploy depends on how many accounts there are. If you only have one account, it's very easy and only takes one to two days. If you have 100+ accounts, you will need a few weeks. 

There is no maintenance needed from our end. 

What about the implementation team?

We didn't use any consultants during the implementation. 

What's my experience with pricing, setup cost, and licensing?

I don't manage the licensing aspect of the solution. 

What other advice do I have?

We are not using application-level security here. At the application level, we're using other tools. We're also using other XDR and EDR tools. We're only using this product for misconfiguration.

I'd advise other users to try the solution. It's a product that offers many features. It's a good idea to go and look at the market and see which solution is the best. It depends on your environment and what you might need. 

I'd rate the solution eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Krishnakumar M - PeerSpot reviewer
enterprise architect at CloudStar Technologies
Real User
Top 5
Drastically reduces vulnerabilities and provides a single pane of glass
Pros and Cons
  • "It is user-friendly. It has a good look and feel and reporting structure. It provides a single pane of glass. These are the things that I like."
  • "There should be some kind of automation, AI incorporation, and bot system. All these would add value."

What is our primary use case?

I am in a services company. My company is also a partner of Palo Alto, so all the Palo Alto products have been tested, researched, and deployed at least three to four times by every engineer in my team.

It is being used for posture management. We have many users coming from many locations. All of them are having the same experience and all are secured. We used to use CASB which is a solution for authentication. This solution is in line with CASB. It helps to ensure that data protection is fine and all the data is coming properly. We can see whether there are any leakages or vulnerabilities. We can check all these aspects of security with this solution. All this is configurable. It is a web-based solution.

Our company is a vendor. If customers want, they can purchase solutions via us. We then take care of the physical box as well as the configuration. We manage the physical as well as the logical. In the case of Palo Alto, it is all logical. We can even code for a customer if the customer wants to upgrade their existing cloud setup, migrate to a cloud setup, or bring in a new setup. It is our bread and butter. We are one of the leading sellers of Palo Alto solutions.

How has it helped my organization?

Prisma Cloud helps reduce vulnerabilities. The number of vulnerabilities is less. If you have 1,200 vulnerabilities, after implementing Prisma Cloud, the number is drastically reduced to 500. That is one of the key advantages of using Prisma Cloud. You can see its benefits within a month.

Prisma Cloud helps to identify all the vulnerabilities in modern scenarios. For traditional scenarios, we have enough products, but a solution like Prisma Cloud helps to identify vulnerabilities in containerized environments and modern traffic scenarios. It helps with run-time security and east-west traffic.

Prisma Cloud helps secure the entire cloud-native development lifecycle, across build, deploy, and run. I would rate it an eight out of ten for this.

As an enterprise architect, I seek three capabilities from a solution. It should be preventative. It should be corrective, and it should be detective. Prisma Cloud is good in these aspects. I would rate it an eight out of ten for these capabilities.

Palo Alto DSPM's discovery and data classification processes are comprehensive. I would rate it an eight out of ten for comprehensiveness. For data security, we have a DLP solution. We have a separate solution. We never use Palo Alto for that.

Palo Alto DSPM provides us with insights into the content it has discovered. It also provides automated discovery of new data assets as they onboard and a prioritized list of all the data security posture issues in our environment.

The security provided by Prisma Cloud is important for our customers, especially for our banking and finance customers. We are a service company. We never use any of these products. I am a security architect. I am the one responsible for assessing and finding the right product and then deploying the product with the help of my engineering team.

Prisma Cloud definitely reduces complexity. We can see the issues or vulnerabilities that have been there for a while. We get good clarity on why they have been there and how to resolve them. Palo Alto is very good at this, and they make complex work quick and easy.

Prisma Cloud drastically reduces the number of vulnerabilities in the organization. There can be 60% to 70% reduction. It also depends on the industry again. For the web-based industry, where the company is providing solutions through the internet, such as share market or banking companies, it is very helpful. Production companies rarely use online solutions. 

With the reduction in vulnerabilities, the security cost automatically reduces. There is an indirect impact on an organization's cost.

What is most valuable?

It is user-friendly. It has a good look and feel and reporting structure. It provides a single pane of glass. These are the things that I like.

What needs improvement?

There should be some kind of automation, AI incorporation, and bot system. All these would add value. For example, AI should be able to detect all related viruses based on one virus. That will be a great invention. 

For how long have I used the solution?

I have been using this solution for about five years.

What do I think about the stability of the solution?

It is stable. I would rate it an eight out of ten for stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it an eight out of ten for scalability.

How are customer service and support?

Their support is very good. I would rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have worked with Trend Micro Deep Security, Singularity, and Lacework. There is a new vendor called Orca Security. They are phenomenal. They can even beat Palo Alto.

Prisma Cloud is better in terms of cost, GUI, and look and feel. There is a single pane of glass and very good reporting.

How was the initial setup?

Its deployment is straightforward for me. It is deployed across multiple geographies and departments. We mainly work with enterprises.

We have some stringent processes for getting the system to a perfect stage and ensuring that it is running properly. It takes at least a month. We do all sorts of testing, and then based on our test outcome, we configure everything in the right way. After that, we consider the data shown in the report as official.

Which other solutions did I evaluate?

Prisma Cloud is one of the top solutions in the market. When customers ask for alternatives, I recommend Trend Micro Deep Security, Singularity, Lacework, and Orca to them. I provide them with a detailed comparison, and then customers make the decision. I help customers with architecture design, decision-making, vulnerability assessment, and penetration testing. I also help them compare vulnerabilities before and after implementing a solution.

What other advice do I have?

There were some cases where we struggled with some customer requests such as related to zero trust. We were struggling to configure that. They thought that this product also supported zero trust. We then had to tell them to buy the Prisma Cloud CNAAP solution. In many cases, we also moved them from DSPM to CNAAP.

As a security professional, I would not suggest automated remediation. That is because we need to see that automatic remediation does not impact anything else. We have a team. We register all the vulnerabilities and threats, and then at the backend, we do the testing to ensure that remediation or automated remediation will not create any other problems. As soon as we get that assurance, only then we do the fix. This is a requirement from the customer side, especially from the banking and finance organizations. Because everything is crucial, we do not configure automatic resolution for any of the issues.

Overall, I would rate Prisma Cloud an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Bhupendra Nayak - PeerSpot reviewer
Cyber Security Consultant at Confidential
MSP
Top 5Leaderboard
Its architecture is well-designed, more reliable, and more secure
Pros and Cons
  • "What I like most about Prisma Cloud is its zero-day signatures, maximum security, minimal downtime, cloud visibility, control, and ease of deployment."
  • "The Palo Alto support needs to improve."

What is our primary use case?

We use Prisma Cloud Data Security for security compliance and detection.

We implemented Prisma Cloud because it eliminates the need for hardware appliances, thereby reducing our on-premises footprint.

How has it helped my organization?

Prisma Cloud provides security scanning multi and hybrid cloud environments which is important.

Prisma Cloud provides comprehensive protection for the entire cloud-native stack, encompassing threat protection, global protection, threat intelligence, and zero-trust architecture.

Prisma Cloud's security automation capabilities are effective. It utilizes AI-powered cloud-based technology to analyze unknown files and identify potential threats.

Prisma Cloud employs a combination of features to safeguard against both known and unknown threats, including IPS and threat intelligence integration.

Prisma Cloud has benefited our organization by providing URL filtering, facilitating secure customer connections, implementing endpoint security with a zero-trust architecture, and enabling user identification.

Prisma Cloud safeguards our entire cloud-native development lifecycle. Palo Alto's architecture encompasses multiple engines, each with distinct functionalities. These engines include the SP3 engine, application visibility control engine, URL filtering engine, Wildfire, intelligent saving, zero trust, threat prevention, and content infection. Together, these engines enhance security, reliability, and threat monitoring.

Prisma Cloud provides visibility and control of our web traffic at the URL level and across other technologies.

Prisma Cloud's visibility improves our confidence in our security compliance posture.

Prisma Cloud effectively integrates security into our CI/CD pipeline and seamlessly harmonizes with existing DevOps processes.

Prisma Cloud provides a single monitoring tool. The single point of monitoring makes our company more secure.

Prisma Cloud provides up-to-date information about real-world threats at runtime and across the entire pipeline, through communications, community, and mail.

Prisma Cloud reduces the number of runtime alerts. The extent to which alerts are reduced depends on the appliance and the number of throughputs purchased.

Prisma Cloud has saved our organization money. 

What is most valuable?

What I like most about Prisma Cloud is its zero-day signatures, maximum security, minimal downtime, cloud visibility, control, and ease of deployment.

Firewalls can identify application and user activity within network traffic. This includes information such as, what applications are being used, what URLs are being accessed, how frequently applications are being accessed, and how much time users are spending on particular applications.

What needs improvement?

The Palo Alto support needs to improve. Their response time is not good.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two years.

What do I think about the stability of the solution?

Prisma Cloud is stable.

What do I think about the scalability of the solution?

Prisma Cloud is scalable.

How are customer service and support?

The technical support is slow to respond.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Fortinet, CheckPoint, and Cisco. Palo Alto Prisma Cloud is more efficient in single scans.

How was the initial setup?

The initial deployment was straightforward. Using a basic configuration, we can deploy within six hours. I completed the deployment myself.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud by Palo Alto Networks carries a higher cost, but its enhanced security measures justify the expense.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks nine out of ten. Its architecture is well-designed, more reliable, and more secure.

We have Prisma Cloud deployed in multiple locations across the globe.

The maintenance is done on the cloud.

I recommend Prisma Cloud to others.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Altug Yildirim - PeerSpot reviewer
Partner at Quasys
Reseller
Top 20
Streamlines security with integrated application, cloud, and container protection
Pros and Cons
  • "Prisma Cloud's comprehensive platform offers a range of features, including runtime security and vulnerability assessments, through its Prisma Cloud Compute component."
  • "I would rate Prisma Cloud by Palo Alto Networks ten out of ten."
  • "Prisma Cloud's application security capabilities should be enhanced."
  • "Prisma Cloud's application security capabilities should be enhanced."

What is our primary use case?

Our customers' primary use case involves utilizing Prisma for various security purposes, such as application, cloud, and container security. I also employ the solution in different environments, including the European, Middle Eastern, and African regions.

How has it helped my organization?

Prisma Cloud saves time for technical teams by consolidating all necessary security tools into one platform. This eliminates the need to learn and manage multiple tools, streamlining workflows and increasing efficiency. Prisma Cloud provides comprehensive security across applications, cloud environments, and containers, ensuring complete protection within a single, unified solution.

Our clients take advantage of Prisma Cloud's multi-cloud and hybrid environment capabilities.

We can deploy the agents using automation, allowing clients to connect Prisma Cloud with Terraform and other tools via their well-documented API page.

Prisma Cloud's integration abilities with existing environments enhance its attractiveness.

Prisma Cloud can be used in prevention mode to protect against vulnerabilities.

What is most valuable?

Prisma Cloud's comprehensive platform offers a range of features, including runtime security and vulnerability assessments, through its Prisma Cloud Compute component. This component extends its capabilities to on-premises, OpenShift, and Kubernetes environments, ensuring broad coverage. Its ability to centralize and address security vulnerabilities across these diverse environments makes it a crucial and decisive element within the Prisma Cloud ecosystem.

What needs improvement?

Prisma Cloud's application security capabilities should be enhanced. The next update should include static application security testing and expand the functionalities of dynamic and API security testing.

For how long have I used the solution?

I am a reseller that sells Prisma Cloud by Palo Alto Networks. 

How are customer service and support?

The customer service has various levels of support, including access to a customer success engineer. This indicates a structured approach to customer service.

How would you rate customer service and support?

Positive

What was our ROI?

Due to its cloud-based architecture, Prisma Cloud offers a strong return on investment. It eliminates the need for additional hardware, making it a financially and technically sound investment.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks ten out of ten.

Our clientele consists of enterprise-level businesses.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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Olakunle Obasoro - PeerSpot reviewer
DevOps/DevSecOps at a tech services company with 11-50 employees
Real User
Top 20
Spans multi-cloud environments, saves us time, and enhances our security posture
Pros and Cons
  • "Prisma Cloud's most valuable asset is its ability to provide detailed visibility into container activity."
  • "The training documentation provided for the two-hour boot camps is notoriously poor and disorganized."

What is our primary use case?

We use Prisma Cloud's CSPM and container modules to secure our workloads across multiple cloud platforms, including GCP, Azure, and AWS.

How has it helped my organization?

Prisma Cloud provides spanning for multi-cloud environments. We are using GCP, AWS, and Azure.

Security automation is beneficial. By hosting applications and containers in the cloud, we can implement policies to automatically detect and shut down unauthorized network access attempts, simultaneously alerting us to the potential threat.

The security automation has saved us around ten percent of our time.

Prisma Cloud has significantly enhanced our cloud security posture. When deploying applications to the cloud, prioritizing robust security is essential, especially within the complex Kubernetes environment. Prisma Cloud's comprehensive toolbox enables us to design and implement robust security systems, including RBAC. This unified platform allows for proactive security measures and rapid response to attacks, eliminating the need for multiple third-party tools. Its consolidated approach to scanning, monitoring, and traffic control proved highly effective during our previous engagement.

I quickly recognized the value of Prisma Cloud after reading about the effectiveness of its CSPM module in securing enterprise environments.

The software development lifecycle was previously handled as a separate task. I was involved in the build process, where developers frequently introduced security vulnerabilities that went unnoticed until Prisma Cloud was integrated into the system. The recognition of Prisma Cloud's value in addressing container security issues on the cloud became apparent. There was no integration between the SDLC scanning, building, deploying, and running and deploying systems. However, a process was being developed to enable full end-to-end monitoring by the development and security teams, including the desktop team, to identify security issues before applications reached the cloud. Prisma Cloud continues to monitor for vulnerabilities and security breaches even after deployment to the cloud.

Prisma Cloud provides visibility and management, allowing us to understand and control our environment. When we identify potential issues, we notify our superiors, who can take further action, such as removing a container. Due to our limited privileges, our role is primarily to report anomalies. Prisma Cloud offers valuable insight into what's happening in our environment, not just in terms of visibility but also in terms of access control. It's a reliable tool that has proven helpful in our work.

Prisma Cloud reduces our costs by consolidating multiple third-party tools into a single platform, eliminating the need for separate contracts with various vendors.

Prisma Cloud significantly reduced runtime alerts.

What is most valuable?

Prisma Cloud's most valuable asset is its ability to provide detailed visibility into container activity. It offers insights into application networking, container behavior, potential issues, and immediate remediation suggestions.

What needs improvement?

The training documentation provided for the two-hour boot camps is notoriously poor and disorganized. It might be beneficial to restructure the documentation into a step-by-step format that is more straightforward for beginners to follow.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for one year.

What do I think about the stability of the solution?

Prisma Cloud is a stable solution.

What do I think about the scalability of the solution?

Prisma Cloud is designed to be highly scalable due to its cloud-based architecture.

How are customer service and support?

The technical support was good.

How would you rate customer service and support?

Neutral

How was the initial setup?

Some aspects of the deployment were straightforward, while others presented challenges due to the complexity of engineering. The entire process took between one and two months to complete.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud is a high-end enterprise solution, making it quite expensive. As I am based in Nigeria, I have limited knowledge of its usage here, as it appears to be more widely adopted in North America and Europe.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks eight out of ten. It's a complex, dynamic world with countless security challenges arising daily, and Prisma Cloud is a valuable tool for addressing many of them. While not an omnipotent solution, Prisma Cloud effectively tackles numerous security issues. However, as the threat landscape evolves, we must continually reassess and adapt our security strategies. Despite these challenges, Prisma Cloud remains an excellent tool for now.

Prisma Cloud was deployed in around 15 locations.

I suggest conducting a proof of concept in the desired deployment location for Prisma Cloud. Given that cost is a primary concern, I recommend discussing the matter with a Prisma Cloud solution architect before proceeding to the next stage.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2061726 - PeerSpot reviewer
Principal Consultant at a computer software company with 1,001-5,000 employees
Consultant
Top 20
Offers unified monitoring and a complete map of our environment but only the SaaS version includes posture management
Pros and Cons
  • "Integrating with a CI/CD pipeline and incorporating a vulnerability assessment process are highly effective features, especially when combined with runtime protection."
  • "The visibility on the SIEM needs to be streamlined so we can get the data without any issues."

What is our primary use case?

Our environment consisted of a cloud-native stack, including Kubernetes, OpenStack, and OpenShift, running alongside additional virtualizations. This hybrid setup required securing both the cloud-native components and the virtualized instances. To address this challenge, we implemented a comprehensive CI/CD pipeline with cloud security in mind. Following vendor code pushes to our environment, we use rigorous scanning and verification procedures to ensure the code's safety before onboarding. Once onboarded, Prisma Cloud provides continuous posture management and security monitoring.

Our current Prisma Cloud deployment utilizes the Registry Scan, Runtime Protection, CI/CD Integration, and Vulnerability Management modules. While we have opted for the Complete Edition, it does not include Posture Management, a feature frequently inquired about by our customers. Currently, Posture Management is only available in the SaaS model, and we are utilizing the on-premise edition, also known as the Complete Version.

We are a system integrator for the telecom sector.

Clients utilizing cloud-native environments often face challenges in scanning and securing their containerized solutions and clusters. Prisma Cloud offers a comprehensive solution, providing end-to-end protection for these clients. 

How has it helped my organization?

Prisma Cloud is a crucial component of our clients' security, particularly for their billing environments.

It offers comprehensive security across multi-cloud and hybrid cloud environments. This is particularly valuable for hybrid environments because it unifies all security needs under one platform, simplifying management and providing a more consistent approach.

It helps us take a preventative approach to cloud security. It is a comprehensive solution with a lot of features.

We have improved our clients' organizations by offering unified monitoring that directly connects their SIEM, SOAR, EDR, and XDR within their environment. The benefits are usually seen within six to eight months.

The Prisma Cloud SaaS version's comprehensiveness secures the entire cloud-native development life cycle.

Prisma Cloud delivers comprehensive visibility and control over our client's cloud environment, regardless of complexity or distribution. It provides a complete map of the environment, visualizing traffic flow for enhanced understanding.

The touchpoints in the DevOps process are seamless. We can integrate them with our registry and the CD platform, so there are no challenges during automation.

What is most valuable?

Integrating with a CI/CD pipeline and incorporating a vulnerability assessment process are highly effective features, especially when combined with runtime protection. This synergy provides a comprehensive view of how our application is performing while it's running, which is immensely valuable.

What needs improvement?

Prisma Cloud's Complete edition is not a complete suit. Only the SaaS version includes posture management and IDE integration.

The visibility on the SIEM needs to be streamlined so we can get the data without any issues. 

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two years.

What do I think about the stability of the solution?

Prisma Cloud is stable.

What do I think about the scalability of the solution?

Prisma Cloud scales well. In addition to our main site, we recently added Prisma Cloud to our disaster recovery site.

How are customer service and support?

We acquired the services of their technical support several times which was helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with Trend Micro Cloud One as well. The pricing is what differentiates Trend Micro Cloud One from Prisma Cloud. 

How was the initial setup?

Initially, we deployed Prisma Cloud quickly, focusing solely on the containerized environment. The remaining deployment across the entire environment took two months to complete. From the solution's perspective, the deployment is straightforward. Some customers have complex environments but that has nothing to do with the solution itself.

Three people were required for the deployment.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud licensing works on credits.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks a seven out of ten.

Maintaining Prisma Cloud is generally straightforward.

We have Prisma Cloud deployed in a single department used for the billing system in our hybrid cloud environment. We have eight users.

While Prisma Cloud Complete offers runtime protection, organizations seeking a comprehensive cloud security solution should implement Prisma Cloud SaaS. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Buyer's Guide
Download our free Cortex Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free Cortex Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.