Ekahau Site Survey Reviews

We use Ekahau Site Survey to gain complete visibility into how many access points are required and how many will be stable. We can also generate the heatmap for two point four gigahertz or five gigahertz, and it can also let me know what the WiFi signal looks like. We mostly used Ekahau Site Survey to deploy Kahu and perform the migration for the existing value sector where we require a backup signal. 

I like that our users can send us a floor map. Sometimes it's not feasible to travel to another country where the users are based. So, the floor map is very useful. It's a fantastic product. 

It would be better if it provided clear visibility. It would be better if it accommodated large physical sites like a warehouse with a ceiling height of more than twelve to fifteen feet. In such situations, we were unable to provide better coverage.

I have been using Ekahau Site Survey for over seven and a half years.

Ekahau Site Survey is a stable solution. It's the best one in the marketplace.

On a scale from one to ten, I would give stability a ten.

Ekahau Site Survey is a scalable solution.

On a scale from one to ten, I would give scalability a nine.

I reached out to technical support a couple of times, and they were excellent.

Positive

The initial setup is straightforward if you know about the thickness of the wall. I believe it has been accurate 90% of the time during the actual deployment. It takes about eight to 12 professionals to deploy this solution.

We implemented this solution. We installed it manually.

I would tell potential users that this tool is really powerful. If you want to implement and enjoy wireless features, buy this solution. You can do it on your own and save costs by not paying someone else to perform the site service. 

On a scale from one to ten, I would give Ekahau Site Survey a ten.

We use the solution for wireless site surveys, wireless design, and troubleshooting.

Channel planning, access points' auto position, and the size of the spectrum are valuable to me. I am quite satisfied with the solution.

The information regarding the clients and signal strengths is missing in the Ekahau console.

I have been using the solution for four years.

I rate the stability of the tool a nine out of ten. The older version is more stable compared to the newer one. I downloaded the old version last week. The new version does not allow us to load projects to the cloud.

I rate the solution’s scalability a ten out of ten. We have six devices in our organization.

Contacting the support team is really easy. When I create a ticket, an engineer is assigned to my ticket in a couple of hours.

Positive

The initial setup was quite easy. We have Ekahau AI Pro. We are also using the cloud version, where we upload the projects and share them with everybody on the team. The visibility of the projects is much easier. The deployment took five days.

We did the deployment in-house.

I have seen an ROI on the solution.

The product is quite expensive. However, it is worth the money since we want a professional solution for site surveys and Wi-Fi design.

We are using Ekahau AI Pro and Ekahau Connect. The products are integrated with the cloud. When I created a new ticket with Ekahau for license validation, the team told me to wait until the new version was deployed. I downgraded to the older version, as they recommended. If we want a professional site survey and a professional design tool, we need Ekahau Site Survey. It is mandatory. Overall, I rate the tool a nine and a half out of ten.

Our customers use the solution's software plus Sidekick.

Ekahau Site Survey is user-friendly. The solution is suited best for medium-sized companies.

Ekahau would benefit by making improvements to lag time. Whenever we are performing an active survey, there is a lag with the survey. 

I have been working with Ekahau Site Survey for two years.

The solution is stable.

Ekahau Site Survey is scalable, it is easy to expand. We conduct active service for the organization. There are approximately 70,000 square feet or 400 users per floor.

We have received good support from the customer service team at Ekahau. I do have one outstanding issue that has not been resolved. Overall, I would rate their support a four and a half out of five.

Positive

The initial setup of Ekahau Site Survey is simple. 

Overall, I would rate Ekahau Site Survey an eight out of ten.

When you have a new site to plan, with ESS you can easily create a good plan to begin to understand the solution and the challenges. This way, you can create a Bill of Materials to buy what will work for your business requirements.

With ESS, we were able to understand what will be necessary to create a plan to support the company headquarters building with more than 2000 people in a high-density environment.

Today, ESS doesn't support mixed outdoor-indoor environments. We have port and railroad environments that can't be created and exported to the WiFi management solution because ESS can´t support it.

In the ESS, we don't have an easy way to select access points and then select an external antenna for it. This is a very common situation when you are testing what could be the best solution for an environment.

Anther important point is that Ekahau Mobile doesn't have GPS support. We can't do outdoor site surveys as easily as we can in the ESS.

I have worked with Ekahau since I was a Nortel Network Pre-sales Engineer, that is, more than 10 years.

I have not encountered any deployment issues.

I have not encountered any stability issues.

For some operations, such as report generation, it requires a lot memory (more than 16GB RAM).

Customer service provides fast answers.

Sometimes, it takes technical support time to understand a new feature request.

We previously we worked on a project with AirMagnet Survey. This tool was provided by the company that was supporting us on the project.

Initial setup was easy but only with the training course it was possible to get all of the tool's potential.

Implementation was done by an in-house team.

The ROI was quick because we can save money doing it ourselves and we could develop internal knowledge.

This is a professional solution that can be very useful for planning and troubleshooting, but it is not cheap. It can make sense when you are a WiFi Engineering Company or you have médium-large WiFi environments.

For small environments, I recommend Ekahau Mobile.

Before choosing this product, we did not evaluate other options.

We are using Ekahau Pro. We have been using it for site surveys. We are mainly using it for passive site surveys for large venues such as sporting arenas and convention centers.

I don't handle the software that much. I'll do some of the testing with our CTO. It is primarily him and I. He has commented before that he likes the fact that with two licenses, we can set it up so that when we're on a large facility, he can see where I am and I can see where he is. That's for sure is very handy in large venues. 

It is a little bit more expensive than other solutions. 

Our CTO was not real happy with their support.

I have probably two years of hands-on experience.

I don't recall any stability issues. We're quite happy with it.

One thing I know our CTO was not real happy with was support. I can't recall the issue, but dealing with the support in the US was a bit painful. We bought it directly out of the US as opposed to Canada.

It was pretty straightforward for my CTO.

If the business would've kept going the way it was, we probably would've had it for a couple of years. With COVID and everything, we had a bit of a gap in the continuation of the workload that we had scheduled.

The licenses are a little pricey compared to iBwave, etc.

Overall, we're pretty happy with it. One reason why we bought Ekahau was that one of our major customers happen to use Ekahau at a large Telco. They just don't have a lot of operators that can run it, and when we provide reports to them, it is for them to read and research, and things like that.

I work closely with the guy who does all the CAD work. He imports the CAD files and sets everything up, and he seems to be happy with that aspect of it. He had just that one issue with service support. So, based on that, I would rate it a nine out of 10.

This product is used to conduct Wi-Fi site surveys.

We are satisfied with the way this product is working.

The support is an area in need of improvement.

In the next release, I would like to see a legend that shows the capacities.

We have had a couple of issues in the past 12 months, but they have been resolved and at this time, it seems okay.

I would rate this solution a nine out of ten.

Our primary use case for this solution is predictive analysis before we launch installation processes at outdoor campgrounds.

The most valuable when it comes to this solution for me is the fact that I don't have to go out and do a site survey. With this solution, I can do it all predictably with the usual 90% accuracy.

I would say that the indoor site accuracy is pretty good but the outdoor one should be improved. I would say if there was a way to put trees in there and canopies, that would be great.

I have been using this solution for about three years.

When it comes to scalability, I would say that it would have been nicer if you wouldn't have to pay for a single-user license. It would be great to have a multi-user license option.

I would rate their technical support team a 10, on a scale from one to 10, with one being the worst and 10 being the best.

Positive

I would say that the initial setup of this solution is straightforward.

I would rate this solution as a whole a 10, on a scale from one to 10, with one being the worst and 10 being the best.

We use the solution for Wi-Fi validation, signal analysis, and maps.

The solution is user-friendly and it provides a good output that can be measured, and I can describe and pinpoint any inaccuracy shortfalls.

The report generation has room for improvement and is missing small details.

I have been using the solution for a couple of years.

I give the stability an eight out of ten.

I give the scalability an eight out of ten. When the license is being used on the accounting side the solution is occupied and we have to wait to generate the report we require. In order to avoid waiting an additional license is required to run both functions at once.

The initial setup is straightforward. We only need to import the cache and restart it.

The implementation is completed in-house.

I give the solution a seven out of ten.

Ekahau Site Survey is fast and reliable. I recommend the solution to others.