We use the solution for wireless site surveys, wireless design, and troubleshooting.
Wireless Network Engineer at Forvia
A highly scalable solution for wireless site surveys with an excellent support team
Pros and Cons
- "Channel planning, access points' auto position, and the size of the spectrum are valuable to me."
- "The information regarding the clients and signal strengths is missing in the Ekahau console."
What is our primary use case?
What is most valuable?
Channel planning, access points' auto position, and the size of the spectrum are valuable to me. I am quite satisfied with the solution.
What needs improvement?
The information regarding the clients and signal strengths is missing in the Ekahau console.
For how long have I used the solution?
I have been using the solution for four years.
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Ekahau Site Survey
February 2025
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What do I think about the stability of the solution?
I rate the stability of the tool a nine out of ten. The older version is more stable compared to the newer one. I downloaded the old version last week. The new version does not allow us to load projects to the cloud.
What do I think about the scalability of the solution?
I rate the solution’s scalability a ten out of ten. We have six devices in our organization.
How are customer service and support?
Contacting the support team is really easy. When I create a ticket, an engineer is assigned to my ticket in a couple of hours.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was quite easy. We have Ekahau AI Pro. We are also using the cloud version, where we upload the projects and share them with everybody on the team. The visibility of the projects is much easier. The deployment took five days.
What about the implementation team?
We did the deployment in-house.
What was our ROI?
I have seen an ROI on the solution.
What's my experience with pricing, setup cost, and licensing?
The product is quite expensive. However, it is worth the money since we want a professional solution for site surveys and Wi-Fi design.
What other advice do I have?
We are using Ekahau AI Pro and Ekahau Connect. The products are integrated with the cloud. When I created a new ticket with Ekahau for license validation, the team told me to wait until the new version was deployed. I downgraded to the older version, as they recommended. If we want a professional site survey and a professional design tool, we need Ekahau Site Survey. It is mandatory. Overall, I rate the tool a nine and a half out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development Manager at PCa Lumens
User friendly solution best suited for medium sized organizations
Pros and Cons
- "Ekahau Site Survey is user-friendly."
- "Ekahau would benefit by making improvements to lag time."
What is our primary use case?
Our customers use the solution's software plus Sidekick.
What is most valuable?
Ekahau Site Survey is user-friendly. The solution is suited best for medium-sized companies.
What needs improvement?
Ekahau would benefit by making improvements to lag time. Whenever we are performing an active survey, there is a lag with the survey.
For how long have I used the solution?
I have been working with Ekahau Site Survey for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Ekahau Site Survey is scalable, it is easy to expand. We conduct active service for the organization. There are approximately 70,000 square feet or 400 users per floor.
How are customer service and support?
We have received good support from the customer service team at Ekahau. I do have one outstanding issue that has not been resolved. Overall, I would rate their support a four and a half out of five.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Ekahau Site Survey is simple.
What other advice do I have?
Overall, I would rate Ekahau Site Survey an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
Buyer's Guide
Ekahau Site Survey
February 2025
Learn what your peers think about Ekahau Site Survey. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
Senior System Engineer at alascom
Has valuable planning and building features, but the GPS could be improved
Pros and Cons
- "The planning feature is useful because it's very affordable."
- "The GPS feature could be improved."
What is our primary use case?
We use Ekahau Site Survey for our customers' companies. I work for a Cisco partner and a Huawei partner, and we use the product when we deploy Cisco and Huawei.
What is most valuable?
I have found all of the features useful, depending on which phase we're looking for. The planning feature is useful because it's very affordable. The planning feature permits us to import the DWG file and get the old wall inside of it.
The building feature is also useful because it can be done layer by layer and floor by floor, not only in the planning site.
What needs improvement?
The GPS feature inside Ekahau could be improved. When we have a small office, it's no problem because the planning and workflow is just enough, but in the grid field we have a 250 access point. In this case, performing a survey work through is complicated, and the GPS feature could be very useful.
When we generate the report, sometimes we have too much information and it's not explained well. We have to take time to change it or make comments because it's not clear, especially for our customers who don't have deeper knowledge.
The radial planning feature could be improved. The interference report and the spectrum analyzer could be easier to use. It would help if an estimate of the program could tell us what type of interference we have. For instance, Cisco tell us what types of interference there are.
It would be helpful if the tool could be managed by someone who doesn't have a lot of experience and doesn't need any support to do a site survey. That could increase its value in comparison with other software.
For how long have I used the solution?
I have been using Ekahau Site Survey for about 10 years.
How are customer service and support?
We don't have much experience with technical support because we don't have many problems. However, we have had problems with software licensing. Sometimes the GPS will be broken or unavailable. In that case, we contacted Ekahau for technical assistance and after that, we didn't have any problems with the product.
What's my experience with pricing, setup cost, and licensing?
The pricing could be lower because the Huawei radial planning is free for the partner. When I asked my boss about buying Ekahau and the USB key, it was complicated because of the high cost, which is €5,000.
For the licensing policy, I spent €5,000 and get support for maybe one or two years. It could be cheaper.
What other advice do I have?
I would rate this solution seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sales Engineer at a comms service provider with 51-200 employees
Accurate predictive analysis has helped us save time and resources
Pros and Cons
- "The most valuable when it comes to this solution for me is the fact that I don't have to go out and do a site survey. With this solution, I can do it all predictably with the usual 90% accuracy."
- "I would say that the indoor site accuracy is pretty good but the outdoor one should be improved. I would say if there was a way to put trees in there and canopies, that would be great."
What is our primary use case?
Our primary use case for this solution is predictive analysis before we launch installation processes at outdoor campgrounds.
What is most valuable?
The most valuable when it comes to this solution for me is the fact that I don't have to go out and do a site survey. With this solution, I can do it all predictably with the usual 90% accuracy.
What needs improvement?
I would say that the indoor site accuracy is pretty good but the outdoor one should be improved. I would say if there was a way to put trees in there and canopies, that would be great.
For how long have I used the solution?
I have been using this solution for about three years.
What do I think about the scalability of the solution?
When it comes to scalability, I would say that it would have been nicer if you wouldn't have to pay for a single-user license. It would be great to have a multi-user license option.
How are customer service and support?
I would rate their technical support team a 10, on a scale from one to 10, with one being the worst and 10 being the best.
How would you rate customer service and support?
Positive
How was the initial setup?
I would say that the initial setup of this solution is straightforward.
What other advice do I have?
I would rate this solution as a whole a 10, on a scale from one to 10, with one being the worst and 10 being the best.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at a comms service provider with 10,001+ employees
Easy to set up, very stable, and very handy for large venues
Pros and Cons
- "I don't handle the software that much. I'll do some of the testing with our CTO. It is primarily him and I. He has commented before that he likes the fact that with two licenses, we can set it up so that when we're on a large facility, he can see where I am and I can see where he is. That's for sure is very handy in large venues."
- "Our CTO was not real happy with their support."
What is our primary use case?
We are using Ekahau Pro. We have been using it for site surveys. We are mainly using it for passive site surveys for large venues such as sporting arenas and convention centers.
What is most valuable?
I don't handle the software that much. I'll do some of the testing with our CTO. It is primarily him and I. He has commented before that he likes the fact that with two licenses, we can set it up so that when we're on a large facility, he can see where I am and I can see where he is. That's for sure is very handy in large venues.
What needs improvement?
It is a little bit more expensive than other solutions.
Our CTO was not real happy with their support.
For how long have I used the solution?
I have probably two years of hands-on experience.
What do I think about the stability of the solution?
I don't recall any stability issues. We're quite happy with it.
How are customer service and support?
One thing I know our CTO was not real happy with was support. I can't recall the issue, but dealing with the support in the US was a bit painful. We bought it directly out of the US as opposed to Canada.
How was the initial setup?
It was pretty straightforward for my CTO.
What was our ROI?
If the business would've kept going the way it was, we probably would've had it for a couple of years. With COVID and everything, we had a bit of a gap in the continuation of the workload that we had scheduled.
What's my experience with pricing, setup cost, and licensing?
The licenses are a little pricey compared to iBwave, etc.
What other advice do I have?
Overall, we're pretty happy with it. One reason why we bought Ekahau was that one of our major customers happen to use Ekahau at a large Telco. They just don't have a lot of operators that can run it, and when we provide reports to them, it is for them to read and research, and things like that.
I work closely with the guy who does all the CAD work. He imports the CAD files and sets everything up, and he seems to be happy with that aspect of it. He had just that one issue with service support. So, based on that, I would rate it a nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business IT Manager at PiSA
Reasonable capacity features, works well for our purposes
Pros and Cons
- "We are satisfied with the way this product is working."
- "The support is an area in need of improvement."
What is our primary use case?
This product is used to conduct Wi-Fi site surveys.
What is most valuable?
We are satisfied with the way this product is working.
What needs improvement?
The support is an area in need of improvement.
In the next release, I would like to see a legend that shows the capacities.
What do I think about the stability of the solution?
We have had a couple of issues in the past 12 months, but they have been resolved and at this time, it seems okay.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at a mining and metals company with 10,001+ employees
We used it to create a plan to support the company headquarters building with a high-density environment.
What is most valuable?
When you have a new site to plan, with ESS you can easily create a good plan to begin to understand the solution and the challenges. This way, you can create a Bill of Materials to buy what will work for your business requirements.
How has it helped my organization?
With ESS, we were able to understand what will be necessary to create a plan to support the company headquarters building with more than 2000 people in a high-density environment.
What needs improvement?
Today, ESS doesn't support mixed outdoor-indoor environments. We have port and railroad environments that can't be created and exported to the WiFi management solution because ESS can´t support it.
In the ESS, we don't have an easy way to select access points and then select an external antenna for it. This is a very common situation when you are testing what could be the best solution for an environment.
Anther important point is that Ekahau Mobile doesn't have GPS support. We can't do outdoor site surveys as easily as we can in the ESS.
For how long have I used the solution?
I have worked with Ekahau since I was a Nortel Network Pre-sales Engineer, that is, more than 10 years.
What was my experience with deployment of the solution?
I have not encountered any deployment issues.
What do I think about the stability of the solution?
I have not encountered any stability issues.
What do I think about the scalability of the solution?
For some operations, such as report generation, it requires a lot memory (more than 16GB RAM).
How are customer service and technical support?
Customer Service:
Customer service provides fast answers.
Technical Support:Sometimes, it takes technical support time to understand a new feature request.
Which solution did I use previously and why did I switch?
We previously we worked on a project with AirMagnet Survey. This tool was provided by the company that was supporting us on the project.
How was the initial setup?
Initial setup was easy but only with the training course it was possible to get all of the tool's potential.
What about the implementation team?
Implementation was done by an in-house team.
What was our ROI?
The ROI was quick because we can save money doing it ourselves and we could develop internal knowledge.
What's my experience with pricing, setup cost, and licensing?
This is a professional solution that can be very useful for planning and troubleshooting, but it is not cheap. It can make sense when you are a WiFi Engineering Company or you have médium-large WiFi environments.
For small environments, I recommend Ekahau Mobile.
Which other solutions did I evaluate?
Before choosing this product, we did not evaluate other options.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Specialist at a manufacturing company with 201-500 employees
Reliable survey application, but it could be integrated with more operating systems
Pros and Cons
- "It is a stable solution."
- "Its migration and visualization features need improvement."
What is our primary use case?
I use the solution for conducting surveys of large-scale businesses and healthcare institutes.
What is most valuable?
The solution is a reliable survey application.
What needs improvement?
Presently, we can only integrate the solution with Mac OS. It has been costly for us and affects the decision process too. They should provide integration with Windows as well.
For how long have I used the solution?
I have been using the solution for two and a half years.
What do I think about the stability of the solution?
It is a very stable solution.
How are customer service and support?
The solution's support team works well.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution's initial setup was straightforward. It took 30 minutes for the process to complete.
What about the implementation team?
We took help from a third-party vendor to implement the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is less costly than iBwave. You need to buy a separate license per user. The additional costs are based on the use cases.
What other advice do I have?
I advise others to learn about the different functions of wired and wireless versions of the solution. Also, it would help if they installed the solution on an iPad Pro with a LiDAR scanner for autopilot feature to run smoothly.
I rate the solution as a seven.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: February 2025
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Sorry I didn´t see your post. The minimum amout of RAM recommended is 16 GB. I have a HP laptop with 32 GB and when I have to run a multi-floor design, in the Report Generation, the ESS use to spend 20 GB RAM.
With 8GB will run but probably you will suffer waiting to finish simple operations.
Regards,
Claudio