Fortra's Alert Logic MDR Reviews

We use this solution for lag management and to protect our network. We are customers of Alert Logic. 

The value of Alert Logic is that everything is in one dashboard; I'm notified when there's an incident, kept up to date and advised on what steps to take. The solution has good intrusion detection. 

It would be great to see more of an endpoint protector. I'd also like to be able to send commands to firewalls which is something the old UI had but the new one does not. For example, if I wanted to block an attack I used to be able to send a command to the firewall but that is no longer possible. 

This solution is very reliable. 

I've scaled this product and haven't had any issues. 

Technical support is great. They are very responsive and they know their product.

The initial setup was straightforward. We sent them what needed to be done, and the environment was already up. To get the implementation sorted took about a month. Documentation is readily available and helpful. 

Licensing is on an annual basis. The price could be better and I know that Alert Logic is more expensive than other solutions on the market.

It's important to know the product and make sure the right rules are in place. The configurations and alerts are really important.

I rate this product an eight out of 10. 

We use it to be able to review logs and the overall system help and learn on anything that we need to handle.

Our organization's issue is that we implemented it and kicked the tires, but we never put an administrator behind it to own it and do a whole lot for it. There were a couple of select cases that we found and acted on those alerts. However, for the most part, it's just a climbing number of alerts with nobody touching them.

We needed a better plan for implantation. If we put something out there, we have to have people lined up to look at it and admin it, then reap the benefits of everything it's telling us to act on it. If you're not doing this, you have good intentions, but you fell short.

We receive infrastructure security warnings from it. So, we know what is going on and what needs to be addressed, e.g., things that we didn't have somebody looking for. It shows us these automatically, using things like automated scanning.

This product needs to mature more. While it is a good product, there are some areas where it needs work. If this is a cloud service, I shouldn't have to tell them how to develop analytics to tell me this is what is going on. They should be able to do it. Over time, their own system should be able to identify, "This is something that is a continuous thing with a particular user or company." Or, I should be able to click on it being able to "ignore" it, dropping it completely. It should be smarter than what it is, and it is not.

It implemented pretty quickly. 

We have everything you need. It would typically take a lot other solutions weeks to set up. This set up within fifteen minutes, which is pretty slick, and it has a lot of different interfaces.

The installation and configuration were slick. After installing in 20 to 30 minutes, you can start provisioning access, so people can take a look.

I was not involved in the pricing and licensing.

Other solutions that we evaluated were Datadog and LogRhythm, but it is not an apples to apples comparison.

Alert Logic was not my choice. I implemented it, and said, "Here you go guys. Kick the tires."

We only use the AWS version.

The primary use case is security.

The quicker implementation of changes to our infrastructure from Alert Logic tell us if there are any problems.

• Easy to use, nice interface. 
• It is quick set up.

The documentation, especially with the initial setup, needs improvement.

The stability is good. We trust it fully.

Scalability seems good. This was one of the other features that we were interested in. 

We have eight different accounts and are able to implement the solution across them easily.

I go internally into the business for technical support rather than using the supplier for technical support.

It fully integrates with our AWS environment, which is brilliant.

Alert Logic integrates with all of our products, which was one of the reasons that we went for it.

We also evaluated on-premise and open source products. We went with Alert Logic because it was quicker to implement.

Try and get a demo. It is the best one products. As soon as you see it working, you will see it is very good.

We are using the cloud version.