What is our primary use case?
It's our primary threat-hunting tool. We use it to look for anomalies. We use it for investigations. We use it for just about everything security related. If we find it in another tool, we use the SIEM to cross reference what activity we would see either from that user or from that machine that we saw in the other tool.
How has it helped my organization?
It's improved our organization in a number of ways.
Before we got the current SIEM, for example, the previous SIEM was not our primary threat-hunting tool. It was a data point we would go to occasionally. Today, LogRhythm SIEM is our primary threat-hunting tool thanks to the user-friendly interface, which is much better compared to what we've had previously.
The ability to return relevant information from a search to provide either corroborating evidence for an investigation we were already undergoing or just being in a better place to go hunt for threats has made me feel that the environment is safer than what we had previously.
Previously, with McAfee SIEM, we had no confidence that it would help us in an investigation, so we frequently did not lean on it. It let us down so many times. LogRhythm SIEM gives us a sense of confidence that, during an investigation, it's a solid source of information that we can use to complement the investigation or perhaps complete the entire investigation within the SIEM.
What is most valuable?
Our previous SIEM did not have dashboards, so there wasn't a starting point. With our previous SIEM, we had to have a specific thing we were looking for, and only then we could find it.
The dashboards in the LogRhythm SIEM really help us as a starting point. It gives us a starting point we can go to every day. We walk through several dashboards to see anomalous activity for further investigation. The dashboards, therefore, are our favorite feature of the SIEM.
The solution helped with productivity and the ability to process logs. We do Event Log Filtering for certain log types, which we don't want in our SIEM as they're just too noisy. Having too much noise in the SIEM makes it harder to find relevant things. Therefore, we use Log Filtering to limit the noise. It's also given us the ability to bring more logs in, so we bring them all from all of our workstations and servers. Doing the log filtering this way allowed us to bring in other log sources and keep the noise manageable.
It's helped reduce our administrative overhead. Before we started doing the log filtering, we exceeded our license capacity for what we were licensed in terms of logs in our SIEM. The filtering allowed us to bring the noise down and helped us with the removal of junk logs that are not useful. We have a lot of firewalls, and anytime you're traversing internally inside of the firewall, it generates a lot of traffic. That kind of traffic is the type of traffic we took out, allowing us to bring our workstation traffic logs in to give us a better view of our environment.
It's very big for us that the solution is out-of-the-box. To have the solution be turnkey was significant as it enabled us to ramp up and get the logs onboarded immediately. There wasn't a lot of configuration to get to a point where we could bring logs in. It was essentially turnkey.
What needs improvement?
We use Windows Event Forwarding to collect the logs from our Windows clients, and the logs get aggregated as one data source on that collector. Therefore, finding logs specific to one particular Windows system requires some creativity in how we search the SIEM.
I've heard that in a future release, it may come to a point where the Windows systems would be dedicated log sources, so you can choose just that log source. That would greatly improve our ability to threat hunt with our SIEM.
For how long have I used the solution?
We've been using this LogRhythm SIEM for about three and a half years.
What do I think about the stability of the solution?
The solution's been very stable for us. We bought a high-availability solution, so we have two systems in a high-availability pair. That redundancy gives us resilience. It comforts us to know that if we lose one data center, we've still got logs going into our SIEM in the second data center.
What do I think about the scalability of the solution?
The hardware we bought has the ability to process logs at twice the limit that we are licensed for, and we've not had to increase that. We've had it for three and a half years, and it's robust and keeps up with our needs.
How are customer service and support?
I've had to engage LogRhythm technical support on many occasions. They've always been quick to respond and are very knowledgeable, professional, and helpful.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
The previous SIEM we have was McAfee Nitro. There were a couple of reasons why we switched. We switched due to the fact that it wasn't easy to just stumble into finding things. You had to know what you're looking for and we didn't like that aspect of it. Also, we had a really bad support case that was the catalyst for making the move to a different SIEM.
How was the initial setup?
We have a different setup, and we keep the SIEM in our PCI environment to limit our PCI scope. We had to think through the architecture so that we had the logs in the places we needed them without having our firewalls wide open. It was very quick to deploy since we used Windows Event Log Forwarding. We were able to use a GPO to have logs sent to a centralized server and, from there, ingested directly into the SIEM, so we were onboarded in less than a week's time. We were able to onboard the majority of our log sources quickly.
What about the implementation team?
When we bought the SIEM, we bought a block of professional service hours that we utilized to help implement the SIEM. They were a tremendous help with adding dashboards and getting our fingers in it enough to where we learned our way around it before we actually even got training. It was LogRhythm professional services, and I highly recommend them. They were excellent.
What was our ROI?
We've absolutely seen an ROI. We felt it immediately since the out-of-the-box dashboards gave us visibility into our environment that we had not seen before, as we didn't have a SIEM that presented the data in a usable manner.
What's my experience with pricing, setup cost, and licensing?
The license model is similar to other SIEM solutions that we looked at, which is a log volume pricing model. That pricing model works well, especially being able to filter the logs and get less important logs in so we have the ability and the headroom to put in other log sources.
Which other solutions did I evaluate?
We evaluated a few other options. Since we're a government entity, procurement rules limited us to just a handful of options, and of the options that we had, LogRhythm was clearly the better choice for us.
We had the option to renew and get a refreshed McAfee SIEM, which we didn't feel good about. The other two options that we were able to use were IBM and Rapid7. IBM was just another vendor I've not had good luck with in the past. Rapid7 was a smaller player. We didn't feel they had the ecosystem, the robust ecosystem, to support what we were looking to implement.
What other advice do I have?
I'm a senior security analyst. I work at a government organization that employs between 500 and 1000 people.
We are on-prem with high availability, so we have two self-contained systems, sequel logs, and everything, and they can run either box.
In terms of helping us manage workflows and cybersecurity exposure, we haven't leveraged smart responses in the SIEM. It looks like a powerful asset. We have some automated responses with a different tool for ransomware detection and prevention. However, the workflow ability in the SIEM is actually quite powerful. We just haven't leveraged it since we haven't felt that the right use case presented itself to us yet.
When it comes to affecting our rate of efficiency, we don't measure those metrics, so it's kind of hard to say there's a measurable amount or how much it's improved. It has given us a threat-hunting tool previously unavailable to us. We are very happy to have the SIEM be our primary threat-hunting tool.
Those who say SIEM is an outdated security solution should note that SIEM technology has been around for a very long time. It's still relevant thanks to the continual development that companies have done to bring more usability to extracting threats from logs. That's timeless. That's not something that's going to go away over time. The LogRhythm SIEM continues to add features, and improvements and makes finding and presenting data from raw logs easier. Digging through logs before we had a SIEM was tedious and very time-consuming. It's made it a big-time saver. To have the way it presents the logs in a usable manner has been a tremendous help for us.
I'd rate it a solid nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.