ManageEngine EventLog Analyzer Reviews

I use it for infrastructure management and also day in day out for the monitoring of firewalls and our logs. I also use it as my security operation center. 

The log management has helped to improve my organization. 

The ticketing feature is valuable. We also like that it's easy to use and things are clearly defined. 

The management is very easy.

There isn't good security integration when it comes to cybersecurity. The correlation of logs isn't so simple. We need to have a lot of support to manage them and customize them. We would like for it to have the ability to be automated as opposed to us needing to contact support and get their help.

It is stable. We haven't had any issues. It hasn't crashed or anything of that sort.

Scalability is good. 

We have a lot of contact with their customer support and they have been responsive. 

The initial setup was not complex but it was a bit technical. 

Deployment took around three to four months. We needed one implementation manager and three teammates to help with the implementation. 

We require three staff members for the maintenance. We have around fifteen users including the CTO, IT and security managers.

I had local vendor support for the deployment. They were good. They understood the product and were good at implementing it. Management and day to day servicing, though, is a challenge. 

We did a POC with SolarWinds. 

It's a good product straight out of the box. It's a fairly easy solution to implement. It's ideal for small to medium-sized businesses. 

I would rate it an eight out of ten. 

Our primary use case for this solution is detecting issues to provide customers with information.

The first tier of customer service and support is not great, and additional upgrades could be included.

We have been using the solution for less than one year.

The solution is stable.

The solution is scalable.

We have had a good experience with customer service and support, but the first tier of support could be improved. I rate customer service and support a six out of ten.

Neutral

The initial setup is straightforward, and deployment takes one day.

I rate the solution an eight out of ten.

We employ the latest version.

The solution is used for capturing event logs, such as alerts, for network devices. It directs us to the source. 

We use the solution because it is granular. 

The solution should improve on its log capturing capabilities, the authentication, when a person logs onto a network device. 

I have been using ManageEngine EventLog Analyzer for close to five years.

The solution is stable. 

The solution is scalable.

For the moment, our usage is fine. We do have plans to increase it, but not at present. 

I have made use of technical support and am certainly very satisfied with them. 

In my position at this organization, I am not familiar with the use of any other solutions prior to the current one. 

The installation is straightforward.

It did not take long, a maximum of two hours. 

There is a yearly subscription for the solution. 

There are 150 users making use of the solution. 

I would definitely recommend the solution to others. 

I rate ManageEngine EventLog Analyzer as an eight out of ten.